Forum Issue - Help Icon

Could someone from DTG please explain why they decided to put a Help icon in the bottom right corner of the forum screen, which is distracting and, particularly when browsing/posting from a tablet or phone can obscure the actual posting buttons? I presume the idea is it expands into one of those chat type boxes you get on sites like Amazon or utility sites.

There doesn’t seem any way to turn it off either - needs to be optional please.

Sorry for pinging Community and Forum Managers on this but the button needs to go, or be capable of being hidden.
dtg_jan DTG Harry DTG Alex DTG Jamie

 

Yes it is distracting on mobile. Do we really need a bot and why is it visible all the time?

The bot don't have a answer on the question how to hide the icon

 

I asked it when was it activated and it couldn't tell me anything, so it's of the highest quality of chat bots available.......

 

Just to add that while it's normally a small (but still annoying) icon, sometimes it appears quite large which can only be resolved by closing the browser and reopening it (Chrome on Android)

 

Yes for devilment I typed in “Can’t release brakes” or something similar and all it did was pop up a bunch of links to manuals.

Also, I note a CM/FM has kindly moved my post to Off Topic, but failed to address the points being raised.

 

Introduce a 'new' feature then totally ignore any questions about it!! Typical.
There needs to be an way to remove it.

 

I only just noticed it. Now I can't ignore it. It's very big. How long has it been there?

 

Less than a week. I thought perchance it was just an iPad thing with Safari but it's on the PC with Edge too. I do have an ad blocker running but it must be embedded in the forum software.

 

Yes, it's very prominent on my Android phone and Fire tablet.
If it were small, colorless and alongside the other 3 icons in that area, I probably could ignore it.

 

It's an unwanted and not useful innovation.

In the bin it should go.

 

While I'm not a fan of such things, I do enjoy trying to make chat bots basically eat their own arses by getting it so confused it just starts dishing up gibberish.....

 

Makes it very hard to use the forums on a mobile, adds nothing to the forum. (and why is this in the Off Topic discussion forums)

 

I posted it in General Discussion, though to be fair equally applicable the other areas of the forum. However the mods decided to drop it down into OT, for reasons best known to themselves but apart from the brief one liner from Jamie they have not offered any further input. Just hope this doesn't turn into another "we know best" on the part of whoever decides how the forum operates.

 

It's another " barber pole " decision. No-one asked for it, no-one wants it.

 

What the...
It's growing!

 

That’s what I get as well. It also moves around the bottom corner stopping you clicking on things.

No excuse for a floating button that won’t be used 99% of the time, that can’t be hidden. Especially a buggy one.

 

Come on DTG, sort this out and either remove the button or give us a forum option to hide it.

 

I'm not seeing it on my phone. Turns out that if you're on Firefox with the NoScript extension and zdassets.com is disabled, no help icon.

 

Just gave it a try on my Windows PC (also Firefox + NoScript), and disabling zdassets.com does indeed remove that help icon. HOWEVER, I can't guarantee that it won't break anything else on the website.