Steam [tsw6] No Option To Import Existing Profile, Goes Straight To Character Select/name

Discussion in 'TSW Troubleshooting & Issues Discussion' started by The Real Casey Jones, Oct 1, 2025.

  1. The Real Casey Jones

    The Real Casey Jones Member

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    Per title, on Steam I get no option to import my existing profile, it goes straight to character selection and naming. How can I import? Thanks.
     
  2. DTG-Chris

    DTG-Chris Staff Member

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  3. The Real Casey Jones

    The Real Casey Jones Member

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    Isn't the game supposed to offer the option of importing your old profile at the beginning rather than create a new one?
     
  4. DTG-Chris

    DTG-Chris Staff Member

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    Only if you have the files to import on your PC (i.e. Documents/My Games/TrainSimWorld5)
     
  5. The Real Casey Jones

    The Real Casey Jones Member

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    I do.
     
  6. The Real Casey Jones

    The Real Casey Jones Member

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    The guide is out of date but I assume there is supposed to be an import option here:

    import.jpg
     
  7. Lark_tsw

    Lark_tsw New Member

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    Just an FYI, I was prompted to keep my profile or create a new one. I wonder if you were fully logged in to dovetail.live or something strange interferd with this.
     
  8. The Real Casey Jones

    The Real Casey Jones Member

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    It seems indeed that something strange has interfered. It didn't ask me to log into Dovetail Live. Would like to get this resolved as I can't really play right now.
     
  9. The Real Casey Jones

    The Real Casey Jones Member

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    There is no TrainSimWorld6 folder even after creating a character. In Documents/My Games/ - the other folders from prior versions are there.
     
  10. DTG-Chris

    DTG-Chris Staff Member

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    Have you checked out the requirements? Taken from the How to Import your TSW Profile guide:

    Requirements
    • You have profile in TSW 2-5 on the same platform (e.g. Steam, Xbox, PlayStation 4, PlayStation 5, Epic Games Store).
    • You cannot transfer a profile from a different platform (e.g. PS4 > PS5 or Xbox App for PC > Steam).
    • You cannot import a profile with the same name as one you already have.
    What If I already created a profile with the same name?
    If you created a profile in the new game with the same name as your old profile, then this will create a conflict, blocking you from importing your old profile. To resolve the problem, we need to delete the conflicting profile.

    First, create a temporary profile in the new game with a unique name. Switch to this profile and delete the conflicting profile. Now you can import your old profile.
     
  11. Princess Entrapta

    Princess Entrapta Well-Known Member

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    Don't worry about people mistakenly talking about dovetail live, that has literally nothing to do with this, I have never created an account or used one ingame, and I have always had the profile import option.
     
  12. The Real Casey Jones

    The Real Casey Jones Member

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    Yes, done all of that. As shown there is not an an option to import. My old profile (actually have two in my TSW5 folder) is "Casey Jones" and my new one is "Casey".
     
  13. DTG-Chris

    DTG-Chris Staff Member

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    This suggests that TSW 6 can't access the hard drive. We have a guide for resolving this here: How to Resolve Profile and Save Game Issues on PC
     
  14. Thorgred

    Thorgred Well-Known Member

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    this is how it should look now

    [​IMG]

    [​IMG]
     
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  15. vmeck

    vmeck Active Member

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    I play on PS5. During the five days of early access, I successfully transferred my account from TSW5 to TSW6.
    Then, on the release date, I started downloading all my DLC add-ons. So I had to do it one by one again, constantly being careful not to download the PS4 add-ons. That took quite a bit of time and attention.
    A few days later, and yes, I have all my add-ons back in TSW6. During all that downloading and installing, I thought I could delete TSW5, since I'd already transferred my account.

    I couldn't wait to start TSW6 again, so I didn't wait any longer and started.

    The fact that I immediately landed in the main menu should have been a warning. But I didn't realize then that all my progress was lost and I had to start over at level 0.

    I only realized this when I was back at level 7, so I guess there's no going back.

    Have fun!

    I decided to double-check if I hadn't done it wrong. And it turns out I had.

    On the "My Profile" tab, I see that I accidentally created a new player named "++++++++++++++++++++++++"

    It often happens that I'm sitting on that little wireless keyboard when I lost it again.

    I could easily reselect my original player, so... sorry, my fault!
     
    Last edited: Oct 5, 2025 at 8:25 AM
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  16. Princess Entrapta

    Princess Entrapta Well-Known Member

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    Huh. Does PS5 not give an option to keep saves when uninstalling? Or keep cloud backups of all your saves you can redownload?
     
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  17. The Real Casey Jones

    The Real Casey Jones Member

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    Ok I will work through this. Thanks.

    Seeing it mention OneDrive makes me suspect something related to that may be the cause. I had to fight tooth and nail with Windows to completely remove OneDrive and prevent files from being saved there.
     
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  18. Princess Entrapta

    Princess Entrapta Well-Known Member

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    If Onedrive's trying to hijack your system, that would indeed be a likely cause if it's stealing your files away from the folders they belong in.
     

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