PS5 Profile Save Issue When Starting Tsw6

Discussion in 'TSW Troubleshooting & Issues Discussion' started by Techy_Dave, Oct 5, 2025.

  1. Techy_Dave

    Techy_Dave Member

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    I have recently decided to purchase TSW6 for PS5 and have imported my TSW5 profile of over 1200 levels across. Decided to have a go at starting the tutorials for Riviera line and Morristown. Tutorial plays through fine and finishes with your scoring but on returning to the main menu I get a CE-100028-1 error message. (Screenshots attached.)

    If I close the game and restart my profile will disappear and I will only be given the option to import or start from scratch. This only seems to affect the three new 'core' routes. I tried running Birmingham Cross City yesterday and that returned to the main menu with no issues.

    DTG Alex DTG Harry DTG-Chris Please can DTG reassure me that this issue is known about and that my profile is saved and that I will not have to start a brand new profile from level 1 as this issue has happened before in TSW5. EDIT: support ticket sent #106853
     

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    Last edited: Oct 5, 2025
  2. CajonPass2022

    CajonPass2022 Active Member

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    Google indicates that this may be a free space issue on the PS5. I would check your storage usage and try to delete some other games to free up space and then try again.
     
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  3. tobigofast#5362

    tobigofast#5362 New Member

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    I had the same Problem on my Lvl 1000+ Profile, with about 1600h Playtime. Congrats, your Save is lost. On PS5 you have no chance to get the Savegame back.
     
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  4. Techy_Dave

    Techy_Dave Member

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    Just trying a complete reinstall at the moment. Console storage indicated at 250GB. I've moved all my other games to an SSD too so there should be plenty of space.
     
  5. Techy_Dave

    Techy_Dave Member

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    Sadly looks to be the case. Spent 4 hours reloading on my content only to play through the first two tutorials on Riviera only for the save to corrupt itself after playing the next scenario.

    Let's see if DTG have anything to say or any advice on the issue. Not holding out much hope. :(
     
  6. CajonPass2022

    CajonPass2022 Active Member

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    Out of curiosity, what is the size of your TSW5/TSW6 saved data? You can check with Settings > Storage > Console Storage > Saved Data > PS5 Games. Mine is at 160MB, and my level is 1,012. I was curious if yours was any bigger and was hypothesizing that something could have ballooned your saved data, like creators club content or something.
     

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    Last edited: Oct 6, 2025
  7. Techy_Dave

    Techy_Dave Member

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    My TSW5 saved data is 171.4MB and TSW6 is only 138.7MB. I'm level 1275. Do you think the difference in the size of the saves means anything? I do have a few items of creators club stuff on TSW5 and a few liveries but not very many, like 5 or 6.
     

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  8. CajonPass2022

    CajonPass2022 Active Member

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    I do find that discrepancy odd. It makes me think that the profile didn’t fully import or something. I think it’s a good sign that your profile is still working in TSW5. I would try this if you haven’t already:

    1. Play a couple of services in TSW5 just to make sure that your profile is still saving and working correctly there.
    2. Delete the TSW6 saved data from the page we exchanged screenshots of.
    3. Close TSW5.
    4. Launch TSW6. Reimport your profile when prompted.
    5. Compare the sizes again and test to see if it works.

    If that doesn’t help, it couldn’t hurt to remove the creators club stuff. I’m just thinking of ways to manipulate/change the TSW5 profile data in such a way that it could improve the chances of importing it successfully. I don’t want to see your profile lost! Open up a ticket with Dovetail too if you haven’t already.
     
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  9. Techy_Dave

    Techy_Dave Member

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    Thanks bro, good advice. :) Have already opened a ticket with DTG. They said the same as your original post - that there was not enough space. I will try your steps above - I was thinking along exactly the same lines and will report back.

    EDIT 7/10: Still having the same issue as before. Spent 4 hours last night redownloading all the content and clearing the save files. Starting playing the Rivieria line again and after starting the Class 802 tutorial the same error message as in the OP appeared.
     
    Last edited: Oct 7, 2025

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