Tsw Becoming So Poor That Legal Action May Soon Be Appropriate.

Reading this article online and Ill quote it before I break it down.

"You can take legal action against a games company for poor value for money if there was a breach of consumer law, such as a faulty product or service, misleading information, or unfair practices."

Poor Value for money: Every single TSW Product is overpriced for the constant bugging or lack of Beta testing.

Faulty product and service: The bugs that are neglected from even back to TSW4 (Free Roam issues) still present in TSW6.

Unfair Practices: This one is hard to fully make a claim but at a stretch some people would say that neglecting user complaints, whilst upping prices and cutting corners, is a form of unfair practice.

DTG need to seriously think about their next 12 months with their TSW series. The quality is dropping, the prices are increasing, and all the while long term, high funding players are being left to rot with the bugs that they keep being left with. Someone proper may actually take that route soon if the announcement of TSW7 comes before a proper rethink about customer support and bug fixing.

 

I can be quite critical of DTG at times and have adjusted my spending habits accordingly, but talk of legal action is just absurd.

No self respecting lawyer is going to take that on. They will try the game, find that most of it works as advertised and throw the whole thing out - with a £500 fee for wasting their time. Besides there are probably all sorts of clauses in the EULA that don't guarantee the software performance anyway.

And even if such a case was feasible and won, the outcome could kill off DTG as a company which would leave no support at all for their products and like it or not, there's no other train game that could fill its shoes.

The best tool we have is to continue offering constructive if blunt feedback and criticism and voting with our wallets.

 

Tbf I've thought about reporting the whole miss sold steam DLC and abandonment to Trading Standards in the UK. The routes were both miss sold with features that never came or were never fixed. Going back through the release articles and forum posts there's lots of evidence to prove this for the SOS and PFR routes.

But honestly I don't think it would be worth the hassle. Unfortunately it's just one of those holes DTG has dug themselves into probably in part thanks to focus where they sweep things under the rug and won't acknowledge them because they know they messed up.

I mean Vern is also right there's no one to fill that void. As much as DTG have their downfalls thankfully we have third parties like JT, TSG (and maybe soon adding AAS to that list) who are putting some really great work in.

Myself and I'm sure others really do hope that a third party can come up and sort steam out in the way JT have knocked the BR blue era out of the park. Until then though we have to just badger away at DTG and hope someone is listening.

 

Don't be ridiculous

• "Overpriced" is not a legal concept. Price is what the market will bear, barring some form of government price regulation. Might as well sue EA and Ubisoft for jumping up to the $80 mark
• "Faulty" means "unfit for the purpose sold"- and that doesn't mean "bugs," it means "doesn't work at all."

 

I remember some years ago a certain member was going to Kent trading standards and even put a poll up as to whether they should. Wriggled out of it when people encouraged them.

DTG are certainly not perfect but threatening legal action is ridiculous.

 

This old chestnut again lol

 

So let’s say hypothetically you win (which you won’t) the only compensation you’d be entitled to is a refund. Yes DTG might have to pay court costs and your legal fees but it’s not going to cover your your taxi to the court, let alone the time you’d be spending in bringing the case to court. The only winner would be the lawyers.

But in reality you’d be laughed out of court even if you could find a lawyer to take the case on.

 

"and the haters gonna hate, hate, hate, hate"

(and before anyone asks i'm not a Taylor Swift fan, I just happen to like one or two of her songs - but there are many more i can't stand)

 

Synthetic Angel is that you again? Anyway I don't think there should be legal action against private companies making sub-par products. You just don't have to buy them and only support what you already see. Not what is promised.

Also it's not like you don't know what you are getting. Dovetail themselves present each release with a multi-hour stream so anyone can tell almost exactly what they are getting. Not to mention third-party reviews of all kind.

 

I believe you're referring to the consumer act 2015? On the subject of digital content/video games I don't think bugs and missing or cut features are going to be covered, it's only applicable if it's completely knackered and doesn't work at all or the product is completely different to what has been advertised (might be wrong I've not fully looked into it). The games/dlc are sloppy at times and have problems but aren't completely unplayable but I do agree that DTG need to sort stuff out so testing is better and fewer things are missed or broken before release.

 

this will always be subjective and as such will always speak for itself, if the product is considered overpriced and their is a big consensus it will sell poorly and that is the repercussion, if a certain group of people who do not wish to spend that much money on said product it will have a lower but not necessarily bad sales rate in which case like the Luis Vuitton of clothing it simply isn’t aiming for low income earners/people who do not wish to part with higher amounts of cash.

Generally speaking I think DTG offers better quality product than near scam game companies, however their bug quality standards maybe the lowest of the professional titles of games I play and I’m a big fan of Fallout and Elder Scrolls a company with a reputation , and on the talk of these scam game companies I’ve been noticing a rise of them selling on the official Xbox marketplace, just see all the versions trying to copy Nokta Games Supermarket Sim as an example.

Edit: i am very critical of the standards and believe it to be the biggest issue of the game needing addressing, especially on what I think is the lowest standard platform TSW is available on, and I do not believe it to be the consoles fault, I did walk away from the game for the duration of TSW5, keeping only an ear out for anything important to improving that, but TSW is the the only product what can provide what I’m after from a train sim on my console, as such I’ve taken back into the game recently on the condition of changing my spending habits of the game to only content I’m happy with for its quality on Xbox and if it is on sale, that’s the best way to enjoy the most out of the entire series in my view without believing you are overspending and running into too many issues, after that it’s up to DTG how they handle their previous content and future content if I am to stay or change that position

their is content such as the class 380 which on paper I would happily purchase, however it is completely of the list due to its quality on Xbox as an example

 

I was told as a child that alcohol and drugs destroyed your brain cells.
Turns out all you have to do is open this forum!

Seriously. C'mon.
The game has it's problems but let's not take the mick here.

 

There are quite a lot of issues in the game that if I had not read about them in the forums, I honestly wouldn't have known that sounds were inaccurate, or that certain things in game weren't as they are in the real world, eg honestly wouldn't have had a clue. That ignorance on some rather specialist stuff at times is my own fault but does highlight not everyone will be as critical as some can be. As others have suggested, the software would have to have a lot more wrong for anything even vaguely legal to be a consideration.

EDIT for spelling error

 

Almost laughable...

Behave yourself for goodness sake. Legal action my axxx! What an absolute load of rubbish.

I've had disagreements with DTG over TSW5, but not once has the idea of 'legal action' ever popped into my head. I treat games that I do not like, like I do TV programmes that I don't like, I turn it off and get on with my life.

But just to clarify, no matter how much I've agreed or disagreed with DTG, nothing they've ever done has ever warranted any threat of legal action.

Jesus Christ.

 

That sounds like something that someone who is a Taylor Swift fan, happens to dislike one or two of her songs, but there are many many more that they love would say

 

The game has its flaws and annoyances but overall it brings me joy and I play at least an hour every day. You of course have your right to free speech, but I think this post is actually laughable.

 

In 2025 video games has to go to court. And yet Atari graphic was null and void. What next train sim world has to spend up to 10yr in prison for not having the right amount of bugs Gz what a day.

 

TSW6 is better than TSW5. Quality has improved!

 

Hang on, hang on............. ain't this is the perfect place to bang a government petition in, they're always the the most successful things, especially when dealing with insanity on this level........

 

The only thing that has improved with TSW6 is that it doesn't seem to crash as much as TSW5!
TSW6 is quite literally a money grab for DTG which is why I only downloaded the free version.

 

Downloading the free version of the game and still calling it a money grab.... uh huh!!

 

Lets ask a basic question. How many users on this forum have bought only 1 DLC from TSW and were so outraged they did not buy another? If one has bought more than one DLC, then there must have been something your liked to keep coming back. If this is true then whoever is without sin cast the first stone. [EDIT - Jan - Unnecessary]

 

Every now and then there will be lame threats of legal action. I’d happily follow a case as it progressed all the way to the questioning that discovered that despite finding game content bought from DTG buggy and ‘not fit for purpose’ the complainant went on to buy 76 more items of game content from the same company in 72 separate transactions over a period of four years. That is enough evidence to prove that the complainant has accepted the level of quality on offer. Case closed.

 

I´m often not happy with the quality of TSW dlc, but I would not say it´s some kind of scam that needs legal action.

 

Yes, TSW has many problems. But none where DTG are breaking the law.

 

Yes, I am calling it a money grab! I downloaded the free version because I am unwilling to pay for the same old game with the same old bugs because you have to install TSW6 if you want any future DLC that is released.

 

These forums are a real struggle at times.

 

No, the electric chair! Ride the lightning DTG (don’t forget to moisten the head sponge though).

 

A free money grab?!!

 

That makes no sense!

You pay for DLC. You just download free TSW6 to get any future DLC.

 

Since the base game is available for free (i.e. no money is required), it literally isn't. And unlike you, I'm using the word 'literally' correctly.

 

If you don’t like TSW DLC why are you still buying it? All of this work ( there are hours of work used to lay track, fill in missing scenery, generate timetables and scenarios) does not come free. The fact that you are seeing this in the Forum suggests that you have bought more than 1 DLC and are still here potentially wanting more. There are TOO MANY who expect something for nothing. It is a game/simulation and not everything will be exactly as real life. Get with the program and enjoy it for what it is.

 

Since you don't own the games you buy, it is not for you to claim for "Faulty products", since, you don't own the game! You own a license to use it, so everything you say is null and void, since these legal concepts only apply to things you have bought AND own.

"Poor value for money": Not legally recognizable. Who sets the value? The company. Not you, not the community.

"Faulty Product": You don't own it, it's not a product.

"Overpriced": Since you are never obligated to buy a product (in this case, a license) this is not legally recognizable.

 

I love this forum sometimes. Makes my day seem a whole lot better.

 

A license to use bits and bytes simulating trains? Does consumer law even govern this?

Vote with your wallet, buy, complain and refund, after a while the supplier will get the general customer's drift.

Yes, I am dissatisfied with TSW's current status and DTG's direction with the game, i.e. more of the same with ever more bugs accumulating.
Is this what the majority of customers really want to spend their money on?

 

describe delusional in a single thread

 

This has to be one of the funniest reasons for a thread ever.

When it comes to the question of the costs of games, you can immediately spot someone who has never had proper bills to pay.
Try finding the value for money in £200 a month council tax, £275 per month for basic services, £50 for internet and phone, mortgage £870, Insurance for home and car £80. That's before I've even put food on the table. By comparison paying £30 a few times a year for an addition to a computer game is a drop in the ocean. I'm being ripped-off every month but not by DTG, not by a country mile.

And TSW6 is the most polished yet. There are bugs, it's what happens with all computer games.

 

Well said.

 

What an absolutely pointless thread.

 

If you have a problem with DTG stuff, don’t play train sim world

 

Play other games if you are unhappy whit this

 

This exactly. Tsw isn't in the best state sometimes and when the problems start to annoy me I just play something else.
I actually spent my tsw6 money on some new expansions for other games.

 

Bro, this is laughable. Let's say even if this move to court, it will get dismissed in minutes.
"Unfair Practices: Neglecting user complaints, whilst upping prices and cutting corners, is a form of unfair practice." No, it's not, believe me..
"Poor Value for money / Faulty product and service": Literally every AAA and/or AAAA game in 2024/2025(and soon 2026).
Although I disagree in the case of TSW (6). For the 2nd time, they released the Free starter pack. So, not a money grab.
And it's well-priced (Standard/Deluxe edition) for a 2025 game in my opinion & plays miles better than the 2 previous iterations.
And if you're unhappy with TSW in general, simply don't buy/get the game OR you can literally play any other games.

But you do you. And always, it's better to consult with a legal expert first (before writing these claims).

 

Train Sim World is fine. This thread is nonsense. I suggest the mods lock it.

 

Just call matlock he’ll take care all your needs and problems.

 

Legal action... I see a lot of nonsense on here but this is up there. Maybe DTG can release a Circus Sim World given the clowns you get on this forum... they certainly have enough inspiration for it.