As mentioned elsewhere I submitted a ticket to Support with regard to the mileage not updating on Tier One of the Monthly Mastery. I checked DTL this morning and the distance is still stuck at zero. On logging into the Support Centre this morning therefore, quite astounded to see my case and ticket shown as solved when it patently is not. I’m sorry to start pinging again, but DTG Harry also DTG Alex as the custodian of the Monthly Mastery campaign, this is just unacceptable level of service to close off support tickets without actually resolving the issue. Also high time the ongoing failures of the Monthly Mastery to properly update were addressed, otherwise what’s the point of even having it.
They have closed at least 3 of my tickets without even acknowledging them i really give up with customer support now.
Well I will also be asking the question on the next Roadmap Q&A whenever it appears. Yes they are probably inundated with fallout from TSW6 release still plus the bungled Birmingham to Crewe release. But they cannot be unaware of the disaster this Monthly Mastery is becoming every time now. Or is no one from DTG even bothering to read the feedback any more even when (reluctantly) pinged. The upshot will simply be less and less interest in the game which in turn = fewer content purchases.
Man I feel your pain and frustration. It’s why I never raise a ticket. It just makes me blood pressure worse. What DTG fail to relate to when players are left in the dark is how frustration can affect some and even boil over to a reaction like this. I’m not having a pop either as I can relate to having enough and having a good vent. It’s just shame it has to come to that point in the first place. It’s probably the Ai system coughing in your face and saying NO. And thanks for the heads up to. I tend to do my masters rewards like you. I’m still waiting nearly 3 years later for the Liverpool Crewe’s Stream Mastery Rewards. An other example of why I feel DTG only act when it’s a massive core issue. Mastery is not critical to the game’s functionality so are DTG going to forget this month Mastery. With a few seasonal streams and release I’m sure they have some major things going on which will act as a distraction from something that again isn’t that critical to core gameplay. What ever the case, then I do hope the whole situation gets resolved soon for you. ✌.
Probably not, but I bet it gets a mention on the Roadmap stream and (when it works) does provide that bit more incentive to play the game rather than drift off and do something else. So IMHO, any achievement or mastery - not just the monthly’s - should be properly coded and supported when it goes wrong.
Reopened my Support ticket on this yesterday afternoon. Here we are 16 hours later and still sits unresolved. DTG took a lot of money off us for TSW6 hotly followed by Birmingham to Crewe. Is it too much to ask some of this actually gets spent on providing a bit of active technical support for the game, please?
Okay well in that sense legally DTG don’t have to fix because it’s not part of the core games product. Yet LD is with being mentioned in the product description. But moving away from all that would bring me on to basic customer support. After sales etc, that’s what I thought feed back threads was for, then raise a ticket if it’s something individual to the customer issue not of a core game issue. Then on to why I agree with you on seeing the Mastery for what it is. Essentially giving some back for driving miles and miles while doing the odd task here and there. It does as you say keep players feeling they’re driving for nothing. It’s serves as the incentive to play. For me personally I have enough to do with LD so I’m quite happy to still use TSW yet if mastery rewards are essential to why you or others play then yes DTG are running the risk of upsetting user that may look else where for a fix. We play for fun or sense of a challenge in achieving something. The brain likes to be rewarded. But on a deeper level all the stuff that’s been happening recently with TSW6 releasing then the hick up with the Birmingham Crewe and now this will take effect on players overall feeling about playing TSW. Trust me I’ve been there. And now all this with the ticket system. From my experience it feels a customer has to keep getting on to them for anything to start being taken seriously. And even then by the time it’s been investigated it’s usually too late. Or in my case it’s 3rd party responsibility not DTG. A?. I’d have to contact another company to short the issues. Why like I say I don’t raise a ticket. That in itself can leave me feeling frustrated that if I did have a problem with anything then who or where do I go. All the feelings of frustration can suddenly flood on to the community forum. All this along with what else is going will have negative consequences on your overall experience and DTG setting poor examples of customer service satisfaction. Thus I perfectly agree and understand that this whole situation or experience for you or anyone will do no body any favours. Health wise even because stress is good for no one. With this situation now I’d be asking myself is it worth the stress. I know that’s not the point, your not happy about how your being treated and lied too. Yet again is it worth all the stress. Which brings me on to why I left TSW and wouldn’t give them a penny after the stress and harm being involved with TSW caused. We play a game for fun or entertainment after work to unwind. Fun, not stress or hassle. Therefore yes by DTG ignoring the whole Mastery Rewards they are running the risk of losing their fans and players slowly the longer customers face such problems with no real solution or fix. I see it, you see it and a few others do. I’d like think we’re not moaning but pointing out a serious lack of overall customer satisfaction. Just wish DTG would see and understand this. ✌.
It's simpler than all that. Every time it's gone pear shaped previously, Chris was on top of it straight away and sorted in a day or even less. So why has it suddenly turned into what feels like the issue being ignored? Anyhow, fully agree the Mastery is not the sole reason to play TSW, in fact I rarely check the route ones and some are a bit stupid anyway. But doing the Monthly has kind of grown on me as a bit of fun. There's also the wider issue of what's going on internally at DTG for the support system to go south in such a marked way. Anyhow if it's not sorted, I look forward to posing the question (and having it ignored) in the forthcoming Roadmap Q&A.
