What an honour it is to have more than one staff member casting their eyes over users feedback. Joking aside I personally feel from recent weeks or months of comments left with no response from DTG was and still is an issue not only to me but to the forum members taking time to investigate and leave there findings. I’m also concerned about how user with issues that you have even now quoted as crucial would get non critical issues resolved. For if on raising a ticket myself or hearing from others with issues important to them as a customer isn’t important enough for DTG to act. Don’t get me wrong I respect what you do and you may even find I’ve been trying where I can to left the mood or point out that DTG staff are under immense pressure with so much going on. Time seems to be limited so obviously any massive issues or critical to the core game operation affecting a huge user base will be a top priority. But what about the small lack of quality in products that are again key to the individual but DTG don’t seem to be that interested in resolving. I guess that’s why I am personally saying thank you. Because it is important to understand from what your customers are experiencing be little or small it’s still important because an issue is their. So by you responding today it could help DTG resolve a number of issues at once. Getting every last detail, listen to your customers (And yes even if some are not warranted a customer still needs to feel heard). I’ve been involved with the public and clients so weather we’d full agree or not it’s best to still make sure they felt what’s been said is of value. That the information fix what’s been fed back and it’s done and dusted. No more hassle or back lash from customer months down the line when more things go wrong. You know by leaving things for too long can fester to be used a dirt later on when things continue to go wrong. Leading to what I’ve been worried about after seeing a YT title. I took to the forum to try understand what the truth was. It’s all about reputation, even mine because I create so much for CC. I do and say what I have and am now to try support a franchise that does give me pleasure even pain. (You totally ignored my offer of a shed on Discord) Small I know but I feel what’s the point on trying to have fun with not just the community but staff too. I’ve been burnt before tho on open offers like that to DTG staff so I’ll move on because the main point is, You have shown concern into what’s being fed back. Warranted issues or not the community has to be listened to because we are your customers, which leads me to worrying about silly YT titles or what’s been said by some members if DTGs reputation for leaving products in a unpolished state or worse is a common misconception or not. If so it’s a sorry state of affairs and for me personally that has such a strong sense of staying with the franchise I can’t if no one listen or fixes issues while continuing pumping out newer content. So again I respect your position and this is not a personal attack or choice to even comment. I hate it all but like I say I’d be lost without TSW and especially LD, by commenting about such topics is not to add insults or injury but for DTG to listen so I can still be with the franchise years from now. I’m in noposition to pull the string of power yet I can hear and see. That’s why I’ve acted. You are in a position of power and why I hope without being to opinionated you see it’s just my own personal opinion based on what’s been seen and heard. And as your customer and fan give you my honest feedback. To support DTG not destroy. All I’ve ever wanted is peace and harmony. For all. Thank you. And you to have a FUN FRIDAY. Some great items on sale, I can spend my birthday money that’s been burning a hole in my pocket. On that note I’ll say Tat Tar. You’ll also be glad to hear that I won’t be adding to what already seems a monster of job or interrupting your day out of the blue. Have a great weekend Harry. ✌.
Waited an hour, then gave up. Huh. Ran it again, no problem. Must have been a gremlin. I note though that they used a bloody "dispatch beyond" at Watford, slowing me to a near stop for no reason.
Unfortunately my experience of the support ticket system currently is.... ticket read ""Ticket Has Been Closed"" End of story.
Enjoying the pack, its always great to have another UK freight option. Only problems I have noted so far (PC - Steam) are the AWS warning sound being WAAAY too loud to the point of distortion, in relation to all the other sounds. Also, no points are being awarded for using safety systems (both DSD and AWS active) making it impossible to get a platinum medal.
Just letting you know that we have brought this up, and I know the Player Support team is looking into what is causing this to happen.
No raindrops on the larger main windows - all the other windows have them. On a side, I'm sick of the constant stuttering, it's garbage and has been going on 13+ years with TS and TSW. I've been playing Arc Raiders and it's a joy to look at smooth graphics for once.
I’m glad it worked the second time around. On further investigation I found restarting from the pause menu can help clear any nasty gremlins. A good term to use if issues are intermittent. You might even find the route runs better the second time around, less laggy, no blurry texture with less gremlins lurking around. Don’t get me wrong there will be the occasional issues yet a quick restart before heading away can help avoid a problem like you did. My logic to why it happens is the system can’t handle all the data the first time around. The second time around tho might allow the system to process it better. When I say system too I mean my PS5, but PS4 must be worse and PC I guess it will depend on hardware used to what performance a user gets. And for any ambers to red I’d hold back to allow any other traffic to clear if I was closing the block down. Ie if I’d be hit with a double yellow I’d cut speed down to 40, when the light turned Green I’d pick up track speed but if I was faced with a double yellow again then it’s here I will cut me speed down even if a green light is shown. So if the track speed is 60 on a green signal I’d do 45/50mph. I’d do this until I’ve passed traffic in front or passed any heavy traffic points. More often than not it’s very rare I’ll actually come to a stop. Single yellow then a red but the red will clear before I need to take action. I think there’s a real element of what driver would need to do if being slowed every 5 minutes. Experience of the route and timetable will help drivers understand what’s going up ahead. Here I don’t spend much time on the routes so haven’t much experience of routes or timetables. I’d assume the more a player understands routes on TSW even those routes in the real world do come in handy. Especially if TSW timetable are based on real world conditions. ✌.
Another forum member had the same problem last weekend with tickets being closed down. They continued to re open the tickets, also to find out what happened with the original tickets. I’ve not spoken with that member on how it was resolved but it was eventually. Their main issue at that time was Monthly Challenges not working. Now a few members joined the thread topic similar to what you’re experiencing adding some great points. These points were. (1) The system will delicate users issues and flag these problems up if the system requires human intervention. It’s assumed that the system will be aware of mass user issues and so automatically closes a ticket down. If so why is a user not informed if the system is automatically aware yet isn’t notifying those raising tickets. (2) If a users was facing issues with customer support then came to the forum for answers no CM or assistance was available. And there were a number of other theories as to what goes on with tickets. The main thing tho is why does it have to be so frustrating when raising tickets. Core issues will be fixed yet for small individual issues simply get logged or tracked on the system which is programmed to prioritise the nature of the ticket issues. The more of the same issues will be pushed further up or down the list depending upon users reporting via the correct channels. That means if the problem isn’t critical then does that mean no critical gets left behind. Are DTG saying theres a computer or any individual person making the decision decide if it’s important or not. If applying that logic means if I have a knocking coming from under my car the company won’t investigate. But drive in with my wheels hanging of they will. It’s why I feel concerned about raising tickets by what I hear and see going on around. Yet it I must say common sense or placing to much emphasis on blaming or lashing out at DTG plays a role in how DTG handle tickets. I’ve been in a position where dealing with complaints and what actions I take and the company I’d work for take depends upon the nature or seriousness of that complaint or ticket let’s say. These tickets are filtered first tho and I feel the DTG’s system will do the same. Main head office Wigan. Then to us at the Traffic department responsible for all drivers vehicles and tour operations. Feeder services and UK/EU tour programmes. So if I received a ticket about the TV not working properly at the Hotel or they did like the coach sets I’d bin it by writing no response. Then head office would take it from there. Under ABTA rules all communication must be recorded and customers must get a response if warranted or not. Yet if I got a ticket about a driver conduct, conditions of coach, you name it I’d have to act. Investing what went on even treating a driver to tea and biscuits if disciplinary action is required by the company. My point is common sense must be applied or taken into consideration with any complaint/ticket. The first ticket is personal preference or poor understanding of how a working TV actually works, and they like red seats not blue. A waste of time basically. The second tho is a real problem for the company and so act. In this world common sense and who is responsible or to blame is imperative to actually fixing or finding solutions. More often than not companies know if a person has a real problem because they keep trying to contact the company responsible repeatedly. If the complaint is just a personal misunderstanding or personal preference they send one complaint only. A grumble or vent. All these decisions were made by a person first tho that did all the filtering before it landed on my desk. I’d have loads to so I had to prioritise because I’d have 14s days to respond from the date the company received it. Now Ai or computers do all that. So does the system simply bin of the unnecessary noise yet will act when actually actions are warranted. In my life time it’s taken me more than once, even weeks or months to reach a conclusion. All big companies do it, Car brands, insurance companies they’re all the same. No company wants to lose money by paying out. My experience with a DTGs ticket system seems pretty fair. Yes first time not much success yet upon my second attempt I did speak to a DTG staff member and more actually. They went out of their way and I did receive compensation. Never got the issues fixed tho even after 3 years still the same. I mean I could raise tickets all day long but why if these are not considered as critical because DTG or the system things it’s just me complaining about quality of products and the money I’ve spent for no real benefit. Most LD basically. If compensation is what I get then maybe I should but that’s not the point and why after 2 years not raised one since. Was this a common practice for unhappy customers and now DTG limit what gets responded to because handing out compensation to everyone wasn’t good for business. So because I have no interest or intention to bring more light on the comments made for a DTG to hear all as it’s a distraction from what from members are here for. All I will say tho is try again and see what happens. There’s always a perfect explanation for the whys and what’s, it just getting that information from those that can fully and clearly explain. I can only assume, it’s DTG and customer support that should be concerned or explaining. If warranted by those responsible. Good luck. ✌.
Small thing, in certain positions, when sitting on the chair and you try and rotate it you spin so fast you see everything at once. Second thing, the AWS is set to the DSD key bind and not the AWS key bind, annoying if you've independently set controls for them otherwise a good pack
6M95, pile up at Harrow and Wealdstone The light panel also shows the wrong side lit, I currently have it on Night running and yet it says the non-driver side is lit up Also, no matter what desk you are sitting at, only the front lights will come on
I get what you mean, when I play The Crew Motorfest it’s a different experience. Different games tho, my mind boggles when thinking how much coding is used just for Ai, signals etc. So to be fair to DTG they’re completely separate from each other I’d say in terms of coding. However that doesn’t mean I don’t support your opinion because I too cant stand it. It’s so distracting yet has improved in certain places. ✌.
Hi Everyone, Just wanted to say thank you for all the feedback. We are paying attention to it all and working on fixes for things we've been able to confirm. Its probably safe to say we do not expect to release an update this side of Christmas due to the lead time DTG requires for such a release. We will however prepare an update and submit it to DTG this side of the holidays, for release at the earliest opportunity in the new year. Thank you for all the interest in Cargo Line Vol.5 Nuclear and especially the Class 20 locomotive.
I have dipped my toes into both journey mode chapters included with this pack and have thoroughly enjoyed every run thus far. This one is a winner for me!
I’d like to take this opportunity to say thank you for informing the DTL community by reassuring those whom have left feedback. I’m not speaking for everyone here though, yet I’m sure customers will be delighted to hear from SKYHOOK Games. You will be glad to know that for me personally the loco ran like a dream. I’d like to point out that the class 20 I haven’t driven for some time and yet still managed to find all the safety systems, lights, desk switches etc pretty well to begin on time and complete my duties. Everything worked fine from my personal perspective and so more than happy with my purchase. However I did notice the odd buttons flickering (Did take a photo but can’t really make out what is what), I’m pretty confident these would be picked up tho if not already pointed out. There’s a little issue with sound too. When passing under a bridge the traffic flowing above can be heard. Apart from what I’ve already described or pointed out previously and now these then there is no massive deal breaker for me. The main reason I purchase is for LD mostly where more often than not there will be some kind of layer issue but not this time. Being a customer that’s so important for me, for once I’ve purchased a TSW titled product without that feeling of frustration or slapping one’s own face on falling for another poor product experience. It’s so refreshing for once. Not only that tho, it’s hearing from the developers to inform or possibly educate those who have limited knowledge or understanding on what needs to happen first before any progress can be considered if no longer fitting in with the pre existing timelines. From my own experiences on dealing with outsourcing or side companies can often or not be more of a challenge than the actual product issues. Even when we do it can be weeks or months before it’s dealt with, so with that I understand it’s not a simple case of providing feedback hoping for a fix overnight. It all takes time but at least it will be resolved eventually. In fact and you will think I’m being very cheeky asking this question to SKYHOOK Games. While I wait could SKYHOOK and HOOKHAUL have some fun. With permission I’d love to create a new livery using your product, in this case the class 20. Nothing obscene just a simple piece of design for a class 20 reskin for SKYHOOK that’s all. Anyway didn’t mean to go on there and again I thank you for informing everyone about the plan of action. For the livery then I give you my permission to DM with any response to my question. Any DM will be done so regarding livery permission only, and not a ploy to create an avenue for further engagement or topic of conversation. ✌.
