Just chiming into the thread - there's alot of reasons why we seeked out to create a Discord, and I think it's fair to say it's evolved quite quickly into its own thriving space, which we're super pleased about. The Discords role isn't to replace the forums, or the community here, but help us server wider and different audiences. It's worth acknowledging it too, but the players who might be interested in Metro Rivals as an example, might not be the audience we tend to see use online forums (broader gaming market). When were looking to support all our titles, we started by looking at a space that can serve a range of community types, and Discord is great for this. Something I will add, is that the UK is currently still working with new laws regarding the Online Safety Act, and currently we're doing our best as a team to understand a few elements: Do our existing community spaces follow these laws? Are we at risk of needing to change/update anything in regards to the laws? How long do we need to make changes if we're asked/forced? These conversations are still ongoing as a note, it's not something I've looked at for a few months though. When we looked at some of these questions relating to the forums however, it did give us a chance to audit how we can best share information, and it's still something we're working on as a team as we create new communication beats (like Q&As). I also wanted to address the repeated point that some platforms feel like they get exclusive content: in all honesty, regardless of the new Discord existing, this has always been happening naturally anyway: YouTube (and Twitch) get our livestreams and roadmaps, and whilst some of that information is shared across, if you want to hear our full insights, you have to visit our channel/video content. I know many users on here don't enjoy watching our streams, which is completely fine, but the option to get involved is always there. (I know hyperlinking exists too, but someone has to source that information natively). Other Socials get exclusive content, competitions and screenshots/videos from our teams about DTG events or releases, which is managed by our social team, and typically isn't shared elsewhere. Discords (both our official and community-run) have a great advantage over typical forums, in that conversations happen in the moment, and it allows us to talk instantly with players who are active, and often get quick feedback/responses to issues, patches, news or anything community related. As mentioned, they can double up as voice call areas too, and this has proven to be massively successful in our recent Q&As for providing more honest updates about weekly progress. We're still looking at sharing this wider (YouTube). Forums are fantastic at retaining easy to find information, providing stable links for our team to refer to, and as many of you here prefer, it's generally easier to paste and present information. You do need an account, but apart from that it's all in browser, lightweight, and generally a mix of both current conversations, and an archive of discussions from the past too. Personally, I find feedback from the forums the easiest to share with our internal teams if we're just throwing a link at them. Just to acknowledge, we also have in-game news and platform specific news, which serves the community who don't get involved in any of our dedicated spaces, and whilst we aim to keep those spaces as updated as we can, we do see limits here too (links can't be embedded etc). Just further goes to my point that, even in the best of intentions, sharing community information isn't always equally viable or preferred from one space to the next. The point I want to make here, is that information will differ per platform, but as a team we still share key information across all spaces. There will be some features that just work best on certain platforms, and the option to join those spaces will never be limited, but I see this as a general community space dilemma, rather than something the new Discord has uniquely caused. For now though, for the people on our forums, we're still active and supporting this space as best we can, and if any changes come to any community spaces, we'll let you know! I love our new Discord, but if it's not your thing, I'll catch you around on here!
The problem is that you're coming here less and less. Here, I use an automatic translation into French, with Google.
But its not though.. When candece is having to Copy and Paste statements that Devs have made on discord but not on here... We are not getting the same information as Discord (unless the CMs job is also to make sure they dont miss a single thing on Discord and funnel it to us on forums) Again this comes into DTG having some SOPs that every dev/3rd party follows.. If the Devs are going to make an "official statement" (ie like AABS did yesterday) that should be avaliable on official channels or you are doing exactly what you said your not and certain parts of the community end up with differing information.. Case in point.. AABS "has been actively discussing with the community the past few weeks" Again I asked Jan yesterday... Can you please link that thread... because I must have missed it... (Player feedback thread has been using talking between ourselfs for weeks) You lot (DTG) keep saying 1 thing But doing another.. Actions are MUCH louder then word!! P.s trying to use the UKs current political situation is an absolute cop out too.. There should be 0 NFSW content on here or discord ... so no.. no... you dont need to do anything extra DTG
And also Jan telling us we didn't miss anything of the Discord Q and A is false. You talked extensively about the blurry texture issue. Turns out the core is borked and sounds like it gokng to be a big job to fix all the issie piling up. Nothing before Xmas maybe in the New Year but no promises. They are still in the investigation stage 2 months later. They talked about why 3rd parties tell us they had the DLC passed to DTG mo ths before release. They also extensivly went into why a nee version every year. Turns out Rush Hour didn't sell as well as a new version every year. And all we get here are managers assuring us no more info is going to discord than on the forums which has been proven not to be true at all. I'm sure the people on the forum would like to know what was said on the Discord Q+A did no one take notes to write up an article for the forum users. That sounds like a simple thing to do as a community manager.?
Ok if you have not joined the discord may I suggest you have a quick look at it. It’s like a school playground. Off topic discussion, people arguing for attention and just an absolute mess (well it was the last time I looked at it). If that’s the audience DTG thing will entice metro rivals to join its discord then god help us all. Moderators who pick and choose who they allow to break rules and be rude to members they don’t like all because they get along with them oh and I also saw in the short time I joined
The fixes won’t come it will be the usual “it’s with the engineers” you want fixes wait for TSW 7 where the fixes will be fixed but they break something else.
dtg_jan DTG Alex Have you managed to find that thread i brought up yet? (Jan last night, alex this morning) The one where AABS have been "in constant communication with the community the past few weeks" in regards to fixes?! Or can we confirm that discord is actually receiving more information the The Forum? Weather on purpose or not.. its happening!
The discord is recieving information that isn't shared on the forums as jan already said. Usually in text conversations between users and the devs some information gets said that doesnt get its own forum thread. Is that really such a big deal? You still get literally all you need for game info right here. Usually discord just gets info on patch notes that gets posted here later anyway. I dont see the big issue. What are ya'll missing out on genuinely. Is this useful information?
And radio silence from the community managers. They pop up to tell us that we aren’t missing anything or being treated any differently then they vanish when they are proven to be liars.
The big deal is being told one thing and seeing something polar opposite with our own eyes Time and time again... The big deal is DTG moving away from a publicly accessible forum that shows up from a Google search.. so anyone thinking about purchasing TSW can see how they treat bug fixing for the past decade.. To insted a 3rd party app that will not show 10yrs of an active community been gas lit about bug fixing year on year.. The big deal is discord are not a trusted company.. great for start ups and indie devs.. a great free alternative to... FORUMS!! The big deal is DTG spend good money to keep this place alive.. but if your lucky you see the same 3 DTG staff rarely (1 daily) If your not going to use it... fold it... and put the money back into.. i dunno bug fixing!
Thats all well and good but not what your first post says. There is like a post with 1000 replies saying how LOVE this game is I think anyone who does a bit of research can make that judgement for themselves. And it's kinda funny how we're fearmongering about Discord being bad but ya'll are always hating on DTG for their shitty games, maybe the forum you spend your life on is not worth trusting with your information
why can't this forum actually come together with a solution and agreement for once? Why does this place have to be totally divided and utterly boring? First off, as much as I have a grudge against DTG, I would never personally blame any community manager for any sort of mess, after all, they only deliver the messages from above, and I personally think, we don't deserve these people, as they do genuinely try their best, which is something that should always be appreciated. As someone who is 50/50 in both forums and discord, why do we have to have this need to draw this dividing line, this rivalry with the forums here and other social media channels such as Discord Servers? Why can't both the forums and discord servers be appreciated equally for what they are? Why does it have to be a race, a competition for who receives the most information or who gets more or less? It's a whole nothing-burger. If you prefer the forums, stay on the forums, if you prefer discord, stay on discord, that's common sense.
how can they research something if this place doesn't exist Google the discord server?! And rather then have a constructive conversation you've gone straight to painting a whole bunch of people with a brush.. No one is saying the game is "shitty" Many people are fed up of poor communication dont matter what platform it is.. People want what could be an absolute gem of a game to be better.. not because they 'hate' or 'want bad' because they seen what TSW could be if DTG treated it with the same passion they started it with!! At the end of the day gurrent gen console players.. ya know the people who the game was meant to be for.. are the ones getting the short end of the stick time and time again.. DTG as a publisher should be doing better with QA, Bug fixing, and communication.. like you say 1000s of threads saying the same thing! I personally think they are very valid criticisms!
Almost as if splintering the community apart from eachother into diffrent places has caused some kind of... Divide?! Who would have thought..
Just as a correction, Train Sim World since the beginning was never meant for console, the console version of TSW was released a while after TSW was first available on PC. Console may be a massive income to DTG, but it's never been their main source of income, it's always been PC for that title. This statement is not excusing the fact that console players are being let down, because in every aspect, they are. But I'm fairly sure a majority of the player base, are PC.
I’m quite happy staying on the forums, the issue which I and others take umbridge with is that we are only getting key information 2nd hand and that devolopers are speaking to the ‘community’ yet we don’t get asked for our views. Furthermore (and for me the biggest kicker) is we are being lied to by community managers telling us we are wrong when our own eyes and experiences are telling us differently.
Thank you for the correction.. I was under the impression TSW was made for DTG to get into the console market from TSC.. Always happy to be corrected if im wrong (im wrong quite often) Im sure I saw somewhere that consoles make up just over 50% of the market for TSW though..
Wow. Don't get me wrong, I have my grudges against DTG, especially for their incapacity for bug fixes and other various issues, but this is a harsh statement to make. do you know what would happen if this game had zero community managers? This games communication would fall apart. when you have a game with community managers, it brings a game together, it’s like the glue that holds everything in place. I think you're forgetting how important it is to TSW. Community Managers are vital. not just in train sim world, but in every game, there has to be someone to maintain communication with a community.
that’s precisely my point, have a look around at the posts. We get a CM pop up tell us we are wrong and then LOVE off again. Just scroll up through post and see for yourself. The community managers have all but abandoned the forums apart from the odd time they come in and tell we’re getting the same info as discord which is evidently a lie. When CM start lying to the community the trust goes
Solution: Download discord > Make account (takes 5 mins tops) > Join Dovetail discord. Only interact with Dovetail discord on a read only basis if you really feel you're missing out
Counter solution Dtg use the forum they already pay for! But now the thread is just going round in circles... some people have valid concerns with how discord run themselves as posted previously.. Just funny how the 3rd party app that gives DTG 0 accountability to the outside public has become the preferred place of contact.. Again thats what myself and many others are saying isnt right.. highlighting it withviable examples... but we just get ignored until the eventual flood of caped heros here to defend DTG shows up to offer 0 valid argument and shut us down!
Here's a hard pill to swallow. Discord isn't some top secret facility hiding information, it is free to join and is probably more popular than this forum 3 times over. And if you want to stick here on the forums, that's fine, it's completely up to you. What an issue blown out of proportion. Instead of finding a solution to a problem, people on here find every reason to cry and winge about it.
There is no solution to be found beyond DTG staff remembering the forum is here.. If an interesting discord only q&a takes place.. maybe a CM should be taking notes of anything interesting answers and reasoning the devs had .. the people not on discord might want to hear.. They could publish that in here.. so again everyone knows the same level of information.. in turn that could stop some of the infighting that goes on. Solved! But insted of that when a valid criticism has been raised DTG staff have doubled down told us we miss nothing.. when clearly we have!! Hence we end up here..and now.. No argument discord and the forums are both valid platforms to give the community feedback.. but should both be getting the same level of love from the (edit wrong word) publisher.. I dont expect a update on all social media everytime a dev farts.. of course not.. But if the forum and Discord are the places DTG have chosen to keep updated.. just do that! And keep us all in the same loop! All im asking personally!
Wait, when was this? Unless there was some other stuff posted, it shouldn't have been removed, I mean, obviously, a "F- Y'all Fix this S-" is getting removed. But a "Hey, I noticed blurry textures" won't.
Hey, Just a note, since I posted that. That was posted at the request of the third party team. I had a little time, and they asked me to, since they had to deal with something else. It was more of a "Hey, mind posting this update on the main thread for me?" and it's up to the 3rd party teams how they wish to interact with the community. Most of the time, they ask people like Jan and I to post stuff. I just weirdly happen to be online when AABS is online usually. I'm guessing the team is full of night owls. I can say it's hard for most devs since we've got around 30 individual social media sites that they would need updates posted on, and our social team can just post them all at once instead.
You h You have a moderator on the discord who is known fo deleting stuff and causing issues he picks and chooses who he throws the rules at you calm him out he mutes your for 24 hours. It’s people like that DTG give power to that is the problem with the discord.
Do you have a specific example for this kind of behaviour? And since the discord server exists, I've hardly ever came back to the forums. And it was a great change for my mental stability
You should be able to message me here, but I would like to have more information if possible. I know we had some adjustments since I've been here, as we made some core rules for the moderation team that have helped a bit with Mods not knowing exactly what to do in certain situations, and we're more lenient than when I started.
I joined way back in the first few weeks of the discord starting it would be impossible now to find the proof and like I said they are quick to delete things and then just time you out when you answer them back the same way they speak to you. What needs doing is the whole moderation team needs a clean out and actual people who can be moderators doing the role. The fact you say you have mods who didn’t know what to do just sums up DTG to a T really. Give people roles who don’t have a clue how to moderate or speak to people and cause more issues than initially planned. To hear you have tidied things up is good news
That's part of the reason I made some adjustments so that we (DTG) can see all actions taken on the server. Basically, we don't want a Mod or any user to feel like their stuff is just deleted and there's no follow-up if it was done the wrong way. I've been working personally with a few mods to help in situations, and have been giving guidance to them since I've been working in social media for around 12 years. Sometimes I just poof in out of nowhere because they ask for help with stuff, or sometimes I take over when it gets too heated, and I can tell a Mod or User is getting too overworked. I'm going to say to choose whatever is most comfortable for you, but I'm on the Discord a lot too.
Indeed.. and I wasnt trying to "throw you under the bus" so to speak.. apologies of it came off that way... Was more we had a member of DTG staff telling us one thing, while at the very same time you were telling us another in a different thread! I think im safe to say We (as a collective) appreciate your efforts to keep us all informed.. But just compare the responses we've had from two other DTG staff In this thread.. against the responses we get from you.. One is just corporate dribble like we aren't intelligent enough to see what we see with our own eyes.. One approaches us like a human, acknowledges what were saying and trys to find a happy half way point! I Also appreciate there is multiple social media outlets.. you couldn't possibly keep them all updated.. just would have thought the page with DTGs name "above the door" would be the highest up the list! Otherwise it seems like a poor use of funding having it here to be half used!
-Edited on request of user- I know it's not a kind take on it, but keep in mind that this is one user's viewpoint, like I told them in that same area, people prefer certain socials, so I get it, and yeah, sometimes I post in Forums and forget to post in Discord, did that with the B2C updates this week. I'm not going to delete this whole Forum thread because folks are venting about the Discord, and I'm not going to delete the Discord posts because people are venting about the Forums. I do let things slide for a reason, or correct them later if it needs it. It's not fair to go "The forums are badmouthing the Discord, better delete it", or "The Discord is being sassy about the Forums, delete it." I have to be neutral.
Just to clarify, Alex is my boss, so he will have more specific terminology he uses. I'm also American, so we talk in two different styles, is all.
I do not see this as childish and immature, but quite accurate. Been working in IT since the early ‘80s and always found it reasonable to get information from multiple sources whether it be official sites, Discussion groups, press releases and whatever. Discord is more reminiscent of the old BBS’s, USENET, and IRC, different approach and format from Forums, but a valid and useful method for conversations concerning a topic. My view is if you want the information, you go to where the information is located.
(Also just caught this) I'm hoping, but make no promises, that we can have channels set up for just chit chat and some for more regional areas, but I don't have the green light or I would have set it up earlier.
I could be wrong here, but I think it’s because the information being “shared” on discord is in response to something asked there, not official information that is posted on discord. All official information and news is being posted in both places. If someone asks a question on Discord and it gets a response back in real time, it’s impossible to link it to a forum thread so that’s why it wouldn’t be posted here. Is that the expectation that if the discussion happens in a discord channel, that should then somehow get posted in the forums? Because if that’s the case, I can assure you the opposite isn’t happening either and one can say Discord isn’t getting the conversation or updates happening in the non-official threads on the forum.
If you defined it by a semi-realistic computer game then yes you did, bluntly. But unless you are terminally ill there is plenty of time to turn it around, don't be disheartened.
Uhhh nope consoles have a higher player base for the game, unless you were meaning the people on the forums
