Xbox Series X Loading Issues

Discussion in 'TSW Troubleshooting & Issues Discussion' started by laci#3420, Oct 10, 2025.

  1. projectkey#9208

    projectkey#9208 New Member

    Joined:
    Sep 17, 2024
    Messages:
    18
    Likes Received:
    9
    Hey DTG Alex and Chris, any news on fixing the bug/problem? Back in December, at the Discord QAs you told me a fix would be coming in January. Now is the month almost over and we still can't use all the DLCs we bought. Me and other users are getting really frustrated with the situation.
     
  2. BBIAJ

    BBIAJ Well-Known Member

    Joined:
    Jan 9, 2019
    Messages:
    685
    Likes Received:
    560
    DTG Harry My game has started to crash on load at 83+ DLCs installed, any update on this?

    Thanks in advance!
     
  3. DTG Harry

    DTG Harry Community Manager Staff Member

    Joined:
    Apr 3, 2024
    Messages:
    573
    Likes Received:
    3,935
    Morning!

    Is this happening just as you've installed 83 DLCs? For example if you uninstall one of them, will it still crash?
     
  4. BBIAJ

    BBIAJ Well-Known Member

    Joined:
    Jan 9, 2019
    Messages:
    685
    Likes Received:
    560
    The fewer installed, the less likely it is to crash.

    Once you get to the 80+ region is when problems start to occur.
     
    Last edited: Feb 27, 2026
  5. BBIAJ

    BBIAJ Well-Known Member

    Joined:
    Jan 9, 2019
    Messages:
    685
    Likes Received:
    560
    New issue:

    On the off chance that I have managed to load the game with every single piece of DLC installed, the game doesn't actually recognise that I own everything.

    For example, it didn't pick up the fact that I had Long Island Rail Road installed, which then affected layers with other content.

    DTG Harry, are the team aware of this issue also?
     
  6. DTG-Chris

    DTG-Chris Staff Member

    Joined:
    Aug 20, 2020
    Messages:
    1,044
    Likes Received:
    801
    Hi BBIAJ ,

    If I've understood you correctly, you can now install everything without crashing on launch, so you have gone way above the previously assumed limit?

    The issue with layers sounds similar to the add-on mounting issue we've seen on PlayStation. That investigation is still underway.
     
  7. BBIAJ

    BBIAJ Well-Known Member

    Joined:
    Jan 9, 2019
    Messages:
    685
    Likes Received:
    560
    It still crashes on launch 9 times out of 10!

    Roughly 86 DLC seems to be the sweet spot, so I have resorted to only having installed the routes that I currently want to be concentrating on, along with their respective layered content.

    Ideally though, I would just like to have everything installed all at once, as intended, as I have more than enough space on my Xbox Series X Galaxy Edition with a 2TB internal SSD.
     
  8. dal#7945

    dal#7945 Well-Known Member

    Joined:
    Oct 3, 2024
    Messages:
    3,637
    Likes Received:
    2,046
    Could there be an issue with your xbox cause im on xbox series x with 122 dlc without problem.
     
  9. DTG-Chris

    DTG-Chris Staff Member

    Joined:
    Aug 20, 2020
    Messages:
    1,044
    Likes Received:
    801
    Thanks BBIAJ

    We've also heard from several other players on Xbox Series X that have every add-on installed and have never had any issues with launching the game. It seems like there is a another factor we are missing here.
     
  10. laci#3420

    laci#3420 New Member

    Joined:
    Oct 10, 2025
    Messages:
    23
    Likes Received:
    5
    Hello.

    Since the end of last year when this error first appeared for me, today I tried to reinstall all my remaining DLC that I was forced to delete and now the reinstallation time was much shorter than before, and it seems that the error has disappeared for the time being.
    Back when this happened, I could play with a maximum of 86 DLCs, regardless of how I installed them and I left out DLCs. As soon as I installed 87, the error immediately appeared and either halfway through the loading procedure or at the moment the loading/main menu music was finished, it immediately threw me back to the console's main menu. So I decided that I would only use specific DLCs according to the main themes. If I only wanted to use the Germans and the "unique" ones, then only those are there. If I wanted the British ones, then only those would have been there. With this solution, since I left the German DLCs in, I had 89 DLCs "in my possession" and today when I took them out again to see if there had been any progress since then, they were all installed in 2 hours (previously it took up to half a day) and loading was also true, although the usual 10-minute loading time remained, but it works with this.
     
    Last edited: Mar 3, 2026 at 6:46 PM
  11. jesper2805

    jesper2805 Well-Known Member

    Joined:
    May 18, 2025
    Messages:
    971
    Likes Received:
    1,107
    Please write in English this i an English only forum!
     
  12. laci#3420

    laci#3420 New Member

    Joined:
    Oct 10, 2025
    Messages:
    23
    Likes Received:
    5
    It isn't the best, but I'm done I'm could
     
  13. BBIAJ

    BBIAJ Well-Known Member

    Joined:
    Jan 9, 2019
    Messages:
    685
    Likes Received:
    560
    I doubt it, have tried across 3 different Xbox Series X's, Galaxy 2Tb, Halo 1Tb, and launch edition, all with the same issue.

    Also happens if installed to external 1Tb SSD card, so it's not the drive that is at fault.
     
    • Like Like x 2
  14. DTG-Chris

    DTG-Chris Staff Member

    Joined:
    Aug 20, 2020
    Messages:
    1,044
    Likes Received:
    801
    Hi BBIAJ ,
    Have you ever tried launching the game with your console in offline mode?

    To disconnect your console from the network for offline use only:
    1. Press the Xbox button on your controller to open the guide.
    2. Select Settings > General > Network settings.
    3. Select Go offline.
     
  15. BBIAJ

    BBIAJ Well-Known Member

    Joined:
    Jan 9, 2019
    Messages:
    685
    Likes Received:
    560
    I may not be able to do this, as I console share with my ex, so my Xbox isn't my home console, and is basically an overpriced paperweight when offline!
     
  16. DTG-Chris

    DTG-Chris Staff Member

    Joined:
    Aug 20, 2020
    Messages:
    1,044
    Likes Received:
    801
    Ah OK then, it was just a thought. Unfortunately, it's very difficult to get to the root of the problem if we nor other players can reproduce the problem. It still seems like we are missing something that is unique to your setup.

    laci#3420 you also mentioned you are also seeing the problem. Do you have your Xbox set as your "home console" or is it shared with other people? https://support.xbox.com/en-US/help/hardware-network/console/my-home-xbox
     
  17. laci#3420

    laci#3420 New Member

    Joined:
    Oct 10, 2025
    Messages:
    23
    Likes Received:
    5
    Hi yes my set as my home console I usually play online sometimes with my sister but I play on my console and she plays on her console, and after yesterday, today the problem is comed back, but now with 93 DLC the launching is works.
     
    Last edited: Mar 4, 2026 at 5:07 PM
  18. DTG-Chris

    DTG-Chris Staff Member

    Joined:
    Aug 20, 2020
    Messages:
    1,044
    Likes Received:
    801
    Hey laci#3420 since actual number of DLC you can have installed seems to change so much, it may just be a distraction from the real issue. There may be another factor involved.
     
  19. laci#3420

    laci#3420 New Member

    Joined:
    Oct 10, 2025
    Messages:
    23
    Likes Received:
    5
    Yes, when it first appeared last year, I could use 86 DLC maximum than yesterday when I insalled back all the deleted DLC-s, it was worked, than now it work with 93 DLC maximum so this is a very instabil and complex problem
     
    Last edited: Mar 4, 2026 at 5:21 PM
  20. BBIAJ

    BBIAJ Well-Known Member

    Joined:
    Jan 9, 2019
    Messages:
    685
    Likes Received:
    560
    I only have 63 DLCs installed currently - all of the UK content - and I even had a crash on load then yesterday too.
     
  21. projectkey#9208

    projectkey#9208 New Member

    Joined:
    Sep 17, 2024
    Messages:
    18
    Likes Received:
    9
    I currently have 74 DLCs installed. In 6 out of 10 cases, the game crashes during loading or after finishing a route. When can we finally expect a fix? We want to use all the DLCs we have purchased. This issue is known for round about 6 months now.
     
  22. DTG-Chris

    DTG-Chris Staff Member

    Joined:
    Aug 20, 2020
    Messages:
    1,044
    Likes Received:
    801
    Hi,

    Unfortunately, we've been unable to reproduce the problem and therefore our investigation has been stalled.

    Putting aside the number of DLCs for one moment, lets see if we can find any other trending factors. A few questions for those affected...
    - What level is your in-game profile?
    - What region are you playing in?
    - Have you tried launching the game on a different Xbox profile (fresh profile)?
    - Have you cleared the local save data and re-synced with the Xbox cloud?

    You can find the troubleshooting steps mentioned above here: https://support.xbox.com/en-GB/help/games-apps/troubleshooting/game-issues-solution
     
  23. projectkey#9208

    projectkey#9208 New Member

    Joined:
    Sep 17, 2024
    Messages:
    18
    Likes Received:
    9
    Hi Chris,
    regarding your questions:
    - currently lvl. 524
    - region is Germany
    - yes
    - yes, multiple times

    But I noticed something, though it could just be my imagination. If the game get a CTD or a out of memory error during a service, it has problems loading after restarting. In my case I need too try sometimes 5 or 6 times to get the game loading.

    However, if the game crashes while loading the main menu after finishing a service, it loads without any problems. In both cases with 74 installed DLCs atm.
     
  24. BBIAJ

    BBIAJ Well-Known Member

    Joined:
    Jan 9, 2019
    Messages:
    685
    Likes Received:
    560
    It's been longer than that when you take into account that TSW5 had the exact same issue.
     
    • Like Like x 1
  25. BBIAJ

    BBIAJ Well-Known Member

    Joined:
    Jan 9, 2019
    Messages:
    685
    Likes Received:
    560
    I'm curious, are you attempting to replicate the issue on retail consoles or dev kits?
     
    • Like Like x 1
    • Helpful Helpful x 1
  26. DTG-Chris

    DTG-Chris Staff Member

    Joined:
    Aug 20, 2020
    Messages:
    1,044
    Likes Received:
    801
    We are only discussing issues related to launching the game on Xbox. Crashes during game play are something completely different, so we don't want this thread to go off topic.
     
  27. DTG-Chris

    DTG-Chris Staff Member

    Joined:
    Aug 20, 2020
    Messages:
    1,044
    Likes Received:
    801
    Both! We can learn a lot more if we can successfully reproduce an issue on dev kits, as we can view the log. However, we've had multiple players on retail consoles, tell us they don't experience any problems launching the game with everything installed.
     
  28. projectkey#9208

    projectkey#9208 New Member

    Joined:
    Sep 17, 2024
    Messages:
    18
    Likes Received:
    9
    I understand that, Chris, but I have the strange feeling that the manner and timing of the crash occurring here is related to the loading behavior when the game starts. Did the engineers look into this? Is there a chance that this could be a thing in this term? So I don't consider this post to be off-topic.
     
  29. laci#3420

    laci#3420 New Member

    Joined:
    Oct 10, 2025
    Messages:
    23
    Likes Received:
    5
    Hi

    Regarding the questions:
    I'm currently lvl 126
    Region is Hungary
    I have only one profile
    Not yet.

    After yesterday, now I needed to delete 5 more DLC for the launching.
     
    Last edited: Mar 5, 2026 at 3:24 PM

Share This Page