The following DLC wasn’t carried over to my Xbox: - Schnellfahrstrecke Kassel-Würzburg - RhB Arosa Aggregates Pack
Hello there, Xbox content seems to take a little longer to unlock for owners. Please try to either restart your console or refresh the store pages, it should be available soon. All the best, Jan
Hello, I can install all the other routes, but I’m told I have to buy the Kassel–Würzburg route for 35 EUR.
Okay, thank you for confirming. I will report this to our Retail Team for further investigation. All the best, Jan
Hello folks, Quick update: It looks like the entitlements were not set up for Kassel Würzburg on Xbox. We are in talks with Microsoft at the moment to resolve this issue ASAP. We will update you once we know more. All the best, Jan
Hi Jan, I’ve found another DLC that didn’t transfer over: - RhB Arosa Aggregates Pack Please check this one as well. Thanks.
I just checked my dlc library and I am missing two: RhB Arosa Aggregates Pack West Midlands Railway & CrossCountry BR Class 170 DMU I own both in TSW6 but not TSW7. And just to confirm, Kassel Würzburg was also missing but is now available and downloading. Thanks.
Hey folks, Kassel Würzburg has now gone through publishing and should be available on Xbox as intended. Santa-Fe and the Class 170 are still processing and should become available soon. Hey there, I've asked our Retail Team to check the RhB Arosa Aggregates Pack, but it's set up correctly and should be available normally. We republished it regardless, just in case. Please let us know if it continues to remain unavailable in the next few hours. All the best, Jan
On PlayStation 5. I installed Cathcart Circle and it doesn't show up in the game. Atm I only have 9 routes installed... These problems happen every year...
Hello there, We have a guide walking you through the required steps on PlayStation 5. You can find it here: https://support.dovetailgames.com/h...to-Manage-Your-Games-Add-ons-on-PlayStation-5 Can you please make sure to follow these? If there are still issues afterwards, please let us know. If you have purchased Add-Ons on disc, you will need to get in touch with our support team by creating a Product Key Claim here: https://support.dovetailgames.com/hc/en-us/requests/new?ticket_form_id=28278297360146 When creating this ticket, please include an image of the disc(s) for the Add-On(s) in question, including a handwritten note with your DTL username and the current date.
Hi Jan, the RhB Arosa Aggregates Pack is now available for download. That means all my DLCs are finally here! It’s always exciting every year to see if everything’s included. Thanks for your support!
Good morning folks, Glad to hear that your Add-Ons are all showing up on Xbox now. Please let us know if there are any further issues. All the best, Jan
