Hi I have content from previous versions of tsw but can't download them to my console how do I get them back i am ps5
Hello there. We have a guide walking you through the required steps on PlayStation 5. You can find it here: https://support.dovetailgames.com/h...to-Manage-Your-Games-Add-ons-on-PlayStation-5 Can you please make sure to follow these? If there are still issues afterwards, please let us know. All the best, Jan
I have looked at that but some content doesn't show in playstation store like I have tsw 3 version but tsw 4 version doesn't appear
Okay, thank you for reporting. To confirm: You are trying to download Add-Ons for TSW 7 on your PlayStation 5, and you are going through the process of downloading the previous versions as described in the guide I sent above? To reiterate: Upgrading your add-ons allows you to access your collection in newer version of Train Sim World. To do this, you will need to claim every version of that add-on from the PlayStation Store, in sequential order (TSW 2/3 > TSW 4 > TSW 5 > TSW 6). Claiming an add-on is a simple as finding the add-on you want with the search function on the PlayStation Store, and then selecting download. Add-ons you own will be marked as "Purchased" on the PlayStation Store, and the next version you need to download will appear as "Free". Top Tips: This must be done from your console with the game closed. The mobile app is not recommended. You must claim every version of an add-on between the version you purchased and the game you want to play. You are not required to own the base game to claim an add-on. You can cancel downloads for games you don't need. The act of pressing download, adds that version of the add-on to your account. Claiming something you already own is free! If anything goes wrong, please use the troubleshooting steps below before contacting support. Important: If your add-ons were included on a disc, please Submit a Request and choose the Product Keys Claims form to upgrade your add-ons.
Ah, is it possible that you purchased Bakerloo line on disc? If so, you will need to get in touch with our support team by creating a Product Key Claim here: https://support.dovetailgames.com/hc/en-us/requests/new?ticket_form_id=28278297360146 When creating this ticket, please include an image of the disc(s) for the Add-On(s) in question, including a handwritten note with your DTL username and the current date.
Hey, this is some feedback from my friend who played TSW 5 until now, and today he got the TSW 7 free starter and wanted to import his DLCs, but the PS Store says he has to buy everything again
Hello drnicktgm#1259, We have a guide walking you through the required steps on PlayStation 5. You can find it here: https://support.dovetailgames.com/h...to-Manage-Your-Games-Add-ons-on-PlayStation-5 Can you please make sure to follow these? If there are still issues afterwards, please let us know. If your friend has purchased Add-Ons on disc, they will need to get in touch with our support team by creating a Product Key Claim here: https://support.dovetailgames.com/hc/en-us/requests/new?ticket_form_id=28278297360146 When creating this ticket, please include an image of the disc(s) for the Add-On(s) in question, including a handwritten note with your DTL username and the current date.
Hey, first of all thank you; we already tried restoring the license, but his DLCs are still locked behind a paywall. He bought the older versions of TSW via the PS5 store. Do you have any other ideas we could try?
If none of the steps in the guide help, I would suggest creating a ticket with our support team here: https://support.dovetailgames.com/hc/en-us/requests/new
