Update for those of you who don't own Collectors Edition discs, we are looking to find a long term fix so that your entitlement is recognised in the future and won't require going to customer support. For now please can you contact customer support and submit a ticket to redeem a code for RT, I will be updating the disc owners information in the forum.
I want my money back which I gave for something I have and which I should not have paid and point, I am not interested in their problems! If they know how to take people’s money then at least they should respond with a few words! This is rude to say the least, as always so far! It can also be a code for a new route since the same price was paid!
Shouldn't this all being sorted out before you guys released rapid transit I mean someone at dovetail games head to know that rapid transit was released on physical discs like come on?
Agree Dovetail probably forgot that they released three disc versions for TWS (TSW, TSW collection and TSW2020)
how about an update for collectors edition,we dont have any routes yet and will you be looking for a long term fix for us so we dont need to submit a ticket everytime?
I have updated the first page with the most recent information to prevent it getting lost in the comments.
guess what im asking is why all of a sudden are you reluctant to give us codes that you were happy to give with the first 2 phases.
I believe you were given a response from customer support already regarding the delay on codes for RT, there is no reluctance to give you them we are simply waiting on Sony, which is understandably frustrating by now. This delay will likely also apply to non collectors edition too, however now there is clarity as to who they should contact to redeem their content.
thanks for reply,dont mean to go on about it,just that there was no info coming out about the collectors edition,just to note its both routes we dont have.i will leave you be now,have a good day.
how can i submit a ticket when that stupid kelco thing wont let me ive tried about 4 times. i have rapid transit on 2018 disc
DTG Natster can u just clarify I sent a ticket last week and havent received a response yet so do i need to send another one I didn't have the deluxe edition?? Thank you
djkaijones Chances are if you haven't received a response yet they just haven't got around to you yet, no harm in sending another one however it might be unnecessary.
I’ve sent 3 on different days but not one has been read or replied to,I’ve even sent pictures for proof of TSW disc version,what’s the point in sending a tech support if after 5 days they don’t get looked at
Because they don’t care as they never test anything before releasing that’s why I regret spending 250€ in TSW and all the DLCs
If it makes you all feel better, a number of the Talent 2 services are missing pantographs, and then unable to move. So you're only missing out on the usual TSW 2 bugs. Stick with TSW 2020, it mostly works.
Thanks for making me feel a bit better,I dunno what’s worse not getting a response from support or playing a DLC that’s broken....feeling sorry for everyone at the moment
What do i need to do i have tsw 2020 normal on disc and it says i have to pay i have tsw 2 normal edition if someone could let me no that will be great thanks DTG Natster
All disc user were asked by DTG natster to contact support to get a code from them. As its 9.32 pm uk time, i wouldnt expect a reply back tonight
I got a response from customer support this morning they sent me a code for rapid transit so I ended up getting it for free but if I was dtg I would have some sort of system set up for when gwr comes out so we don't all have to go through this again
Because there was no free version, and I have had it from the beginning and I thought I should buy it so that everything would work properly, so it was written in the description, but fck, never mind, I had to buy Zusi 3 on PC and never again at no cost whatever new you put into the game! It's late now.... And there should be no payment options if I have already downloaded free!
i still have problems submitting a ticket because of that capatch thing General Information First and Last Name Email Content Add-On Name: If your problem relates to an Add-On, please let us know which one Software Environment Platform:* Please tell us which Platform or Operating System your product is running on Your Message Subject Knowledgebase suggestions We've found the following suggested answers and articles from our knowledgebase Train Sim World 2 FAQ WHY TRAIN SIM WORLD 2? Train Sim World 2 is a new simulator for PC, Xbox One and PlayStation 4, sep... How do I find the User Manuals for Train Sim World 2020? Train Sim World 2020 User Manuals can usually be found by visiting the respective product's Steam St... Installing a Separate but Clean Version of Train Simulator Installing a clean version of Train Simulator is sometimes the only way to rule out problems that ar... How to Verify the Integrity of Your Game Files Steam provides an easy method to allow you to verify the integrity of your Train Simulator or Train ... Can I have both Microsoft Flight Simulator X: Steam Edition and t... We have worked very hard to make sure the two can coexist, but we cannot guarantee that in all circu... Will a given add-in work with Microsoft Flight Simulator X: Steam... There are so many add-ons currently available for FSX that we cannot promise that all of them will w... I need help or want to learn more about a certain aspect of Micro... Immerse yourself in the Learning Centre--an amazing multimedia collection of aviation articles. Fi... Attach Files [ Add File ] I consent for Kayako to process my data and agree to the terms of the Privacy Policy CAPTCHA Verification Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions). Help Desk Software by Kayako
im not bothered about rapid transit all i want is my engine back the tarus which when i downloaded it went on to rapid transit. dtg you can have my rapid transit i dont care any more **Edited by DTG Natster, watch your language.
The only thing that really bothers me is if users are ignored or not responded to tickets and the like. Yet they live off the player, from our game purchases and add-ons. That's all from me, we'll see what happens!
To the Community Manager,why is it taking so long for support to get back to me I’ve sent 3 tickets Thursday,Friday and Monday..none have been looked at...I’m not sending another as it looks like they can’t even be bothered to look at them let alone reply
Thanks as of 09.45 still no response so I'll just let them get round to me instead of giving them another ticket as theres alot it seems thanks for the reply
I've done it four times and I've had no replays only the automatic reply this is get silly now I did the first one on Thursday then on Monday and two today
There are currently a lot of people submitting tickets, the wait for a response is understandably frustrating but they will get back to you, please just remain patient. Sending multiple tickets is unlikely to get you a reply any faster.
Blimey, everyone needs to chill their beans! It's only been out barely a week, Poor Nat is hardly settled into her new job and you're giving her grief like it's the end of the world! I don't know if you've noticed but we are in the middle of a worldwide pandemic, not everyone is a work and are working from home under very difficult circumstances...Rome wasn't built in day!
If this was the first issue then I'd agree, however this is the third time in two months that they've somehow managed to botch a release. It's not surprising that people are getting annoyed. I'm also pretty sure that the government advice is to return to offices where possible, so that excuse doesn't really fly any more.
It is getting annoying but as a lot of people are saying and reporting that RT and the BR182 has a lot of problems DTG can take there time so we get it release it may be bugles