Xbox New Journeys Crash To Xbox Main Menu

Discussion in 'TSW Troubleshooting & Issues Discussion' started by bobbobberdd, Oct 25, 2022.

  1. bobbobberdd

    bobbobberdd Well-Known Member

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    Every time I want to do a Service in TSW3 with the (new) Cologne BR 423, the game crashes. It crashes during the Loading Screen.

    I play on Series S, have everything German installed, plus GWE, NTP, TVL, Heavy Freight, Class31 and Diesel Legends.
     
  2. DTG-Chris

    DTG-Chris Staff Member

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  3. Tigert1966

    Tigert1966 Well-Known Member

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    DTG-Chris as mentioned in another thread this is happening for at least a few of us now. I already raised a ticket, But for information, it‘s happening for every train for everything on the new journeys timetable. As soon as you start the Journey a couple of seconds ofpause and then Straight back to the desktop. Not really possible to take a screenshot of a crash! A Power Cycle does not help.

    I also tried spawning on foot. Same result.
     
    Last edited: Oct 25, 2022
  4. gergonemes

    gergonemes Member

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    Same for me on series x!
     
  5. DTG Benjamin

    DTG Benjamin Staff Member

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    Hi there,

    Just to let you know, we are looking into this issue.
     
  6. gergonemes

    gergonemes Member

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    Hm, any news from the patch?
     
  7. DTG Benjamin

    DTG Benjamin Staff Member

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    It is still being investigated at the moment, we'll be sure to provide an update on what's happening as soon as we can.
     
  8. DTG Benjamin

    DTG Benjamin Staff Member

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    Is anyone experiencing this issue able to let us know if you are using custom liveries or default?
     
  9. Tigert1966

    Tigert1966 Well-Known Member

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    I am not subscribed to any custom liveries. I did in the past, but they are all unsubscribed now.
     
  10. bobbobberdd

    bobbobberdd Well-Known Member

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    Not a single Custom livery/Scenario, neither my own or from Creation Club
     
    Last edited: Oct 27, 2022
  11. jiroo#5329

    jiroo#5329 Member

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    Only default liveries. Xbox Series X.
     
  12. Boris56789

    Boris56789 New Member

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    Hi,
    I have raised a support ticket for this. Thought it was related to having the license from tsw2 and accidently buying it twice, but MS refunded me, so know it's just tsw2 inherited license now and same issue. Any scenario with the 423 in will show a railfans screen and then the wheel in the corner to load it will do half a cycle and crash out to home. Fully vanilla on liveries. On an Xbox Series X.

    Have uninstalled koln and a and the new journeys back three or four times and reset the console and same issue. It's like it's failing on maybe some expected file I'd guess, but no clue or error is even shown. Is this MS uploading a pre release rather than validated build to the store.
     
  13. doomedcookie

    doomedcookie Active Member

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    I'm just using the normal locos no livery or default
    You go any of the locos on Rhine New Expansion Timetable. You press it it pauses and then goes direct to the Microsoft Main Screen.
    Series S
     
  14. teide

    teide Member

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    I have the same issue. I’m subscribed to some custom liveries but this is the ‘vanilla’ version in the new journeys pack. Xbox series X with all the DLCs. This is my first crash back to x box Home Screen since the BML memory saga of old. The Bakerloo elements of the expansion pack work fine.
     
  15. Boris56789

    Boris56789 New Member

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    Can confirm the same. Bakerloo new journey is fine. Was it a Friday build for the German New Journey routes and someone had too many Bratwurst and German Beers before home time lol
     
  16. bdobronz1968

    bdobronz1968 Active Member

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    I use three custom liveries:
    „Flixtrain“ livery for the BR182 and „50 Jahre Intercity“ and „NightJet“ for the BR101.
     
  17. Boris56789

    Boris56789 New Member

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    I noticed that their is definately something up with the dB br 432 d** as the training centre doesn't load up the introduction for it. But, fine with the normal 432. Guess it's missing a hook on a model ref or something
     
  18. DTG Matt

    DTG Matt Executive Producer Staff Member

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    Just a heads up that we have traced the issue here and it's finishing up testing at the moment.

    The 423 from this pack also won't appear on training center since the pack is just a re-released TSW2 pack, only new packs will be authored to run with training center - all we've done here is split the one pack out into three different ones and relaunched it. Unfortunately it's this process combined with how the base routes are no longer in core that have contributed to the crash problems - none of which were seen in QA maddeningly. It ultimately turns out to be a timing issue with when things are loaded and if it happens to be in a non favourable order, you'll get a crash.

    As I say, fix is in testing. From my own testing until silly-o-clock this morning I was able to conclusively prove a situation where I had a system that reliably crashed, put the fixed versions on and it reliably worked - within the confines of limited testing on one platform. So I am hopeful this will go out very soon :)

    Matt.
     
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  19. Boris56789

    Boris56789 New Member

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    We have all been there testing goes fine on systems and you do everything you can and then the IT shine and all hell breaks lose. Had this with a Postgres DB upgrade at at work. Wrote all the steps. Did the research and made sure the backups worked on other systems and on the night no dice and random permission errors. Did the backups again and this time did everything in triple and all fine. Had my theories it would be something loading being missed guess it's certain combo like you say gave the royal finger and crash a hoy.

    Thanks to you and team for plowing through on this and getting the consumer consoles in to test the theory.

    Just a heads up , I did notice training centre on current version did offer a second 423 introduction for the pack version , so I am guessing this was a glitch from the pack and with the fix sorted that will go to as like you say it shouldn't of been there as non configured for that area coming from tsw2. Seems a few gremlins came out for Halloween early at the DTS hub :)
     
  20. MAX1319

    MAX1319 Well-Known Member

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    For me is also crashing. It works fine on tsw2 but on tsw3 just crashes with the new Kohl new journeys expansion, It happens with any loco,timetable, on foot, the games just crashes and goes to the Xbox x main screen. Im not using any custom liveries
     
  21. schorni

    schorni Well-Known Member

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    Could it also be fixed that the 101 and 425 are not displayed in the new timetable?
     
  22. gergonemes

    gergonemes Member

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    When will release the patch for SKA new journey?
     
  23. DTG Alex

    DTG Alex Senior Community Manager Staff Member

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    Hello everyone,

    We've just released a patch today which should hopefully fix this issue, you can read about it in our latest patch notes as of October 31st. Thank you for your patience :)
     
  24. bobbobberdd

    bobbobberdd Well-Known Member

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    I haven't received an Update yet.
     
  25. Tigert1966

    Tigert1966 Well-Known Member

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    Neither have I on my XBox, but it’s out and working for me on PS5, so I’m sure it’ll be soon.

    EDIT. It‘s out now, no crashes yet and the 101 and 425 are back.
     
    Last edited: Oct 31, 2022
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  26. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    thank you for confirming!
     
  27. gergonemes

    gergonemes Member

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    Xbox OK!
     
  28. Boris56789

    Boris56789 New Member

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    All working once again. Tested durun durun and loaded fine
     
  29. DTG Matt

    DTG Matt Executive Producer Staff Member

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    Great to hear its working, thank you all for letting us know.
     
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  30. bljohansson#4171

    bljohansson#4171 Active Member

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    The 101 only has 1 service in the timetable for me. Is that how it's supposed to be?
     
  31. Tigert1966

    Tigert1966 Well-Known Member

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    Yes
     
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  32. bdobronz1968

    bdobronz1968 Active Member

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    It is only one service in TSW2, too. So it is like it used to be. And you need to wait several minutes to be able to end the service at cologne station.. This is also the same as in TSW2 ;). But LZB/AFB ending is much better right now!
     

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