Xbox Series X Crashes

Discussion in 'TSW Troubleshooting & Issues Discussion' started by Wooki74, Sep 26, 2023.

  1. selocssor

    selocssor Member

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    I have decided not to uninstall any cause i dont think it will make a difference probably work with just the base game
     
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  2. smithr246

    smithr246 New Member

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    I see a lot of people with Xbox series S | X consoles are experiencing the same issue. I have a Xbox series S. I have nearly the entire collection and i had a awesome time threw pre order it rain amazing and after release i ported all my old stuff from TSW 3 over to TSW 4 and now i can’t even load in the game it crashes before it even loads which is a surprising because i had the same issue or TSW2 and TSW when it went to TSW2020. I bought the deluxe edition and was eagle to play with all the new features and now i can’t even get on the game at all. Long time truly long time player absolutely love this game but this is crazy. I don’t know what to do. I’m not even getting error messages it’s just crashing back to my Home Screen on my console.
     
  3. meMC83

    meMC83 Guest

    Yikes.
     
  4. meMC83

    meMC83 Guest

    PS5 is working fine with content manager.
     
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  5. Ensor42

    Ensor42 Well-Known Member

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    This is completely anecdotal and not very scientific, but it's something I noticed;

    Often the first boot up attempt (that crashes) has the little spinning thing at the bottom seem to struggle a lot - stopping and stuttering etc. On a subsequent startup attempt (that loads ok), the spinning thing spins a lot more smoothly and quickly, with fewer hitches.

    Is it possible that something is struggling to load into a memory cache of some kind, and as it's already there in a second boot up, the process is more effective?
     
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  6. BigSteveDexter

    BigSteveDexter Active Member

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    Noticed the same thing! I now quit the game when I see the spinning wheel struggling to move or not moving, and restarts the game. When the wheel spins better, chances are that the game will load. However, even after loading, doing some tasks, and getting back to main menu, will cause a crash.
     
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  7. R3DWolf91

    R3DWolf91 Well-Known Member

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    I will attempt to replicate this after work, as I have noticed the wheel stutter
     
  8. selocssor

    selocssor Member

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    Mate we are all getting the same problems i been told there are aware and investigating it and already ps5 players have had a update for creators club tonight yet xbox have this massive problem
     
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  9. meMC83

    meMC83 Guest

    It’s probably going to take DTG a few days to figure out and fix what’s going wrong with Xbox.
     
  10. selocssor

    selocssor Member

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    Yea probably so cant play it I uninstalled tsw3 so cant do that either im just hoping there is a quick fix to it cause this is ridiculous
     
  11. DTG Alex

    DTG Alex Senior Community Manager Staff Member

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    Hello - our teams are working hard to address the crashes on Xbox, and it's currently one of our highest priorities. We understand it's really frustrating to hear, but we believe part of the issue is related to having a large amount of content installed at once, so while we work on a solution, you may be able to load TSW4 by uninstalling a number of your add-ons.

    We will update you and everyone else when we have more news on this. Thank you for being patient with us.
     
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  12. R3DWolf91

    R3DWolf91 Well-Known Member

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    Alex, this is going to sound extremely facetious, and I truly don't mean to come off as snarky or sarcastic. Was this issue not replicated during beta testing? Or were the testers only given access to the base game with the new DLC, with no implementation of any of the legacy content?
     
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  13. max#2873

    max#2873 Well-Known Member

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    the most useless response...
     
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  14. BigSteveDexter

    BigSteveDexter Active Member

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    Many of us don't have the time to remove and then to re-download DLC again and again.. After work, I just want to relax with my favorite route and then switching to some other routes after that. TSW3 had had no problems with my full DLC load.
     
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  15. rcholmes85

    rcholmes85 Active Member

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    I mainly play UK routes, so I've now uninstalled all other dlc (kept 1 german passenger/freight & 1 american passenger/freight route).

    TSW4 loaded up straight away, and really quickly. No issues so far either. Not an ideal solution because i sometimes do fancy a bit of variety, but short term at least i can play the routes I enjoy, without the frustration of repeated crashes.
     
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  16. max#2873

    max#2873 Well-Known Member

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    Im gonna keep all my content, DTG you blew it you do it ;) All hands on deck QA sit in front of your xbxes full of addons and search, do your job, we made ours - paid you ;)
     
    Last edited: Sep 27, 2023
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  17. BigSteveDexter

    BigSteveDexter Active Member

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    By keeping an eye on the spinning wheel, and quiting the game when I see massive stutters or freezing on the wheel, and then restarting, I was able to play 2 scenarios on Cajon Pass, and going back to main menu without crashing. So at least, with 69 DLC"s installed, Cajon Pass at least is not crashing the game. Other routes crashes at going back to main menu.
     
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  18. rdg#9076

    rdg#9076 New Member

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    It is for me
     
  19. Bradley

    Bradley Well-Known Member

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    we are the QA and beta testers in one
     
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  20. rcholmes85

    rcholmes85 Active Member

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    Maybe spoke too soon... had 2 more crashes just trying to load ECML up, timetable>on foot, to get collectables :(
     
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  21. Ewan M

    Ewan M Member

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    I’m having the aforementioned crash issues on my Series S. Hoping it’ll be resolved very soon as I’m wanting to mix and match my free roam routes here haha
     
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  22. R3DWolf91

    R3DWolf91 Well-Known Member

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    This worked for me, took three or four tries, but we got there...
    [​IMG]

    I will try a scenario or two and report back my findings. Great tip BigSteve!
     
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  23. Ewan M

    Ewan M Member

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    I uninstalled a few of the routes though it was down to the fact that I never really played them. Hopefully the DTG lot will get this all rectified as soon as possible but it’s a bit perplexing as to why it’s only Xbox users having these crash issues
     
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  24. BigSteveDexter

    BigSteveDexter Active Member

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    Glad to hear it is also working for you. Let's hope they resolve this issue soon.
     
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  25. Bradley

    Bradley Well-Known Member

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    its been okay for me with a crash every 20-30 mins, doing a Flying scotsman scenario and its handled it well
     
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  26. Ewan M

    Ewan M Member

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    I had some success with a couple runs earlier on but it’s kept on crashing on the load screen for me
     
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  27. R3DWolf91

    R3DWolf91 Well-Known Member

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    Okay, so I was able to complete one of the Acela scenarios on Boston - Providence with no issues. Even got back to the main screen without a crash. Pushed my luck with NY - Trenton and wanted to see how it handled a busy Penn Station in Timetable mode... it didn't. Crashed back to the dashboard and now the game once again won't load immediately.
     
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  28. BigSteveDexter

    BigSteveDexter Active Member

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    I am seeing this as well. Once you get a crash from within a successful loaded game, it takes longer to get back loading the game again.

    I am baffled on how this crashing issues were missed during testing?

    I am doing some scenarios on Peak Forest now.
     
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  29. BigSteveDexter

    BigSteveDexter Active Member

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    So far,after about an hour of messing around in Peak Forest, and selecting to go back to main menu, NO crashes. Touch wood. Cajon Pass and Peak Forest seems stable so far with my 70 DLC fully loaded. Will keep testing and will note where I will get the next crash.
     
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  30. BigSteveDexter

    BigSteveDexter Active Member

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    Apart from the usual suspects (loading screen crashing), I was able to complete a scenario on spirit Of Steam, and was able to go back to main menu, without crashing.
     
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  31. Lightspeed

    Lightspeed Well-Known Member

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    Mine kept crashing when I was trying to boot up the game earlier. I managed to get through after what? 5 attempts? Have most of my DLC downloaded into the game and played a few services on Antelope Valley Line and just did a 700 service on SEHS.
     
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  32. teilekind

    teilekind Member

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    deinstalling the DB BR 204 DLC seems to fix it for me

    try it twice, worked twice

    im still testing...
     
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  33. dtg_jan

    dtg_jan Community Manager Staff Member

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    Good morning everyone,

    just to reiterate what Alex was saying above, this is currently one of our top priorities to fix. We also understand that having to uninstall content you paid for is not ideal, but it's the quickest solution we can currently offer.
    As soon as we have more information we'll let you know.

    All the best,
    Jan
     
  34. heliomass

    heliomass Active Member

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    Yes, it’s happening to me on my Xbox One X. Very similar behaviour to what others are describing in this thread, although not quite as frequently as others are experiencing.

    It crashes back to the Home Screen, but I’ve not been able to discern a pattern. Got one crash mid-way using scenario planner. Another when ending a run and going back to the menu.
     
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  35. Mischief

    Mischief Member

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    UPDATE: I uninstalled 4 DLC's (Arosa, Holiday, Sherman Hill, and WCL) and it still crashes on launch to dashboard.

    In my experience, on the Series X when booting the console up is a 50/50 shot as to whether the game will load or crash to dashboard. I have Deluxe Editon with 58 Add-ons totaling just under 238 GB. When it keeps crashing, I'll unplug the console for 30 seconds and that makes it work 50% of the time. I hope you guys like this list.

    Acela
    Arosaline
    Bremen
    Bakerloo
    Birmingham Cross City
    313
    London commuter
    Cajon pass
    Baby bullet
    Cathcart
    Class 20
    Db br 155
    Db br 363
    Db br 101
    East Coast way
    Glossop line
    Great Western Express
    Harlem line
    Hamburg lubeck
    Augsburg
    Rhein ruhr
    Island line 2022
    LGV
    Linke Rheinstrecke
    LIRR
    MSB
    MML
    MP15DC
    NYT
    NEC Boston
    NTP
    Peninsula corridor
    Rog class 37
    RHTT
    RRO
    RSN
    Luzern S Bahn
    SPG
    KWG
    Koln Aachen
    Edinburgh Glasgow
    Sherman Hill
    SEHS
    SoS
    TVL
    Class 700
    Tharandter Rampe
    Holiday Express
    WCL
    Class 31
    ECML
    Scotsman
    Antelope
    Dresden
    Both Decals
    Vectron
    Voarlberg S Bahn
     
    Last edited: Sep 28, 2023
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  36. yokaigpx#7540

    yokaigpx#7540 Member

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    Hi,
    DTG, is this problem taken seriously by your teams?

    can we hope for a quick patch? as a reminder, in addition to the Add ons at the substantial price there is now the price of the TSW4 game! all unstable and unplayable as it stands!!

    70 Add on... approximately.... at 30 euros the add on... !!!2100 euros!!! + TSW games Price ... making it playable would be the priority!
    No ?
     
    Last edited: Sep 28, 2023
  37. max#2873

    max#2873 Well-Known Member

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    The second BIG issue is optimalization, all of the big timetables NYT, ECML, SEHS permanently crash to ui during loading. DTG don't tell us to ininstall the problem... you dont know what the problem is and this kind of advice shows your desperation "just tell them whatever for now", uninstaling is not even a temporary solution as examples on this thread shows. OUT OF VIDEO MEMORY ERROR (NYT new timetable) make this issue much more severe in my opinion, maybe your addon manager is to heavy on memory?..
     
    Last edited: Sep 28, 2023
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  38. yokaigpx#7540

    yokaigpx#7540 Member

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    DTG,

    to release train sim World 4, barely 1 year, after train sim World 3, was it wise??

    resolving the problems present since TSW2, at least, would perhaps have been more judicious, right? (clacking sounds trains on Xbox , graphics bug under bogies (flash white ), motion blur still poorly managed and pixels, task validation bug ((which I have just, once again, lost between TSW3 and TSW4!!), bug of scenario and so on).

    do you understand ? that we, players AND customers who have left a certain amount of money, are becoming more and more unhappy? with this impression of being priced for a full wallet, more than a player.....
     
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  39. Bradley

    Bradley Well-Known Member

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    So it seems to be pot luck, I’ve uninstalled various items and it still crashes, I’m getting fed up of it now and I’m very very close to requesting a refund
     
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  40. max#2873

    max#2873 Well-Known Member

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    Hey Jan how much addons do you want us to remove? Because this Mate has just 5 addons and still experience the same problem?

    link to thread:
    https://forums.dovetailgames.com/threads/game-doesnt-start-up-since-release.74168/#post-726278
    Good luck DTG ;)
     
  41. dtg_jan

    dtg_jan Community Manager Staff Member

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    Thanks for flagging this, I will pass this on to dev, it might be that it is one rouge DLC rather than the amount of installed DLC.
    Again, we are working on a solution and will let you know as soon as there are any news.
     
  42. Bradley

    Bradley Well-Known Member

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    mill try find the rouge one for you
     
  43. Bradley

    Bradley Well-Known Member

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    Wonder if my console updating will fix this issue

    edit after console update, computer says no
     
    Last edited: Sep 28, 2023
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  44. hells.high.lord666

    hells.high.lord666 Well-Known Member

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    Yeah but 3 didn't due to Sony's play has no limits 65GB DLC limit!
     
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  45. Bradley

    Bradley Well-Known Member

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    Uninstalled arosa line and it booted up fine, may have found your problem

    edit - 12pm no problems since uninstalling arosa line
     
    Last edited: Sep 28, 2023
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  46. Princess Entrapta

    Princess Entrapta Well-Known Member

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    I notice everything is still "New", guessing they never fixed that TSW3 bug yet in TSW4 then?
     
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  47. Bradley

    Bradley Well-Known Member

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    arosas your problem DTG
     
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  48. MaineRailfan222345

    MaineRailfan222345 Member

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    For me it was the Br 204, only just now had a out of memory crash as of 8:03am EST

    Edit: I am on Xbox series S
     
  49. Ewan M

    Ewan M Member

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    I don’t suppose the crash issues are still occurring on all Xbox systems?
     
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  50. Bradley

    Bradley Well-Known Member

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    sadly yes they are
     
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