Steam Gwe Hst Wipers Broken

Discussion in 'TSW Troubleshooting & Issues Discussion' started by torfmeister, Jul 5, 2023.

  1. torfmeister

    torfmeister Guest

    Just played GWE, Original Release Timetable.

    Service: 1C73
    Weather: Custom, Rain Storm


    The wipers do not clean the raindrops any more, and the windshield has a strange pattern.

    Tested multiple times.

    2023-07-05 01_03_10-Train Sim World 3®.png
     
    Last edited by a moderator: Jul 5, 2023
  2. torfmeister

    torfmeister Guest

    What are these two artefacts?

    2023-07-05 01_10_43-Train Sim World 3®.png
     
  3. torfmeister

    torfmeister Guest

    DTG JD dtg_jan

    Could this be related to the lastest patch for the livery editor?
     
  4. dtg_jan

    dtg_jan Community Manager Staff Member

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    Good morning,

    That is indeed very strange, thanks for raising this. I'll pass it along to the team.

    Kind regards,
    Jan

    EDIT: Did you use any custom liveries when this happened?
     
    Last edited: Jul 5, 2023
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  5. matthewgoddard510

    matthewgoddard510 Well-Known Member

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    Morning Jan.
    I just popped on now and tested it out with now liveries put on and the wipers do not brush the rain off. I can create a video and send it to you via discord as I am in the discord group.
     
  6. dtg_jan

    dtg_jan Community Manager Staff Member

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    Hey there,

    Thanks for confirming the initial report.
    Could you upload the video to YouTube or a similar site?
    As I'm sure you'll understand I can't download files to the company PC :)

    Thank you very much,
    Jan
     
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  7. matthewgoddard510

    matthewgoddard510 Well-Known Member

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    Ofc I can.
     
  8. matthewgoddard510

    matthewgoddard510 Well-Known Member

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    Here is the link Jan!
     
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  9. dtg_jan

    dtg_jan Community Manager Staff Member

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    That's perfect, thank you very much!
     
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  10. matthewgoddard510

    matthewgoddard510 Well-Known Member

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    No worries Jan! Very happy to have helped!
     
  11. Kim1087

    Kim1087 Well-Known Member

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    same here on steam, NO MODS installed,
     
  12. torfmeister

    torfmeister Guest

    Frankly, I am a bit surprised that you apparently do not have access to a PC with TSW installed in your office, despite being a DTG employee?:o Or have they removed gaming PCs due to Sam always playing Transport Fever? :D

    No mods or liveries used, the bug appears 100%.
     
    Last edited by a moderator: Jul 6, 2023
  13. Hiro Protagonist

    Hiro Protagonist Well-Known Member

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    Same issue happened to me last night on a timetable HST ECS move on BCC. Was at night though so could barely see anything anyway.
     
  14. richardwwoodward

    richardwwoodward Active Member

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    What the hell happened to the wipers on GWE?!?!
     
  15. BeastyBill88

    BeastyBill88 Well-Known Member

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    How on earth did this bug manage to get pass QA and all of the beta testers on different platforms I don't know. I hope that this gets a fix in the coming weeks and we aren't left being unable to play GWE in the rain.
     
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  16. matthewgoddard510

    matthewgoddard510 Well-Known Member

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    Me too mate! It should just be a simple fix.
     
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  17. gary dean

    gary dean Member

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    Same for me ,cant believe they have broke it in the patch, they need to do more testing seeing we have been waiting for over a year for the HST patch. screen shot below running on pc.
    Gary Capture rain.PNG
     
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  18. matthewgoddard510

    matthewgoddard510 Well-Known Member

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    Hello Jan,
    I am finding it a bit of a joke now that the HST GWR Wiper issue hasn't been fixed even tho it was stated on 5th July Last year and you said you pass it onto the team, it should be an easy fix but yet nothing has been done so when it starts raining then I have to then either leave it or go in Third Person View which I don't like doing.
    I don't like being like this but I can't enjoy Dynamic weather on HST when it starts raining/snowing.
     
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  19. jack#9468

    jack#9468 Well-Known Member

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    If they ain't going to fix a 7 month old crash I very much doubt bugged wipers are on their list at all.
     
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  20. stujoy

    stujoy Well-Known Member

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    I need to be able to see through my screen and it was an update that was supposed to improve the game that messed this up. They really must fix it. I know they sometimes take their time getting round to fixes but this one should have been fixed as soon as the issue was noticed, by rolling back the update that caused it. Maybe everyone was so excited they could make the train a different colour that they forgot that driving it is the most important thing and seeing through the screen even when it rains or snows is one of the most important things to enable that.
     
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  21. Spikee1975

    Spikee1975 Guest

    They can't roll back because it would break all liveries created so far. The HST was technically completely different before the patch.
     
  22. jack#9468

    jack#9468 Well-Known Member

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    Don't know about anyone else, but I wouldn't mind having to recreate a livery as long as the train is drivable in the rain.
     
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  23. stujoy

    stujoy Well-Known Member

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    Ah yes but at the time there would have only been a couple. Too late now but they still need to get on and fix it, which they should be able to do without affecting any liveries. Then in the future when they do big model updates they should test them thoroughly to make sure everything still works. But as we know, they always rush stuff through and we end up with a mess. Everyone can play “Pick your favourite bug” and this is one of mine so it prickles me every time I see it in game or it is mentioned on the forum.
     
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  24. matthewgoddard510

    matthewgoddard510 Well-Known Member

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    Big shame it is really mate. But your probably right
     
  25. matthewgoddard510

    matthewgoddard510 Well-Known Member

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    Agreed with you stu! Annoys me so much it does as I prefer the GWR HST than the MML one
     
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  26. DeltaFOX2k7

    DeltaFOX2k7 Well-Known Member

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    Instead of fixing the wipers, the camera position was raised by 10cm so that we can now see from a slightly higher position that the wipers are still broken. Shame on whoever thought it was funny to change the camera position even though it was known that the wipers were broken, that was one of the most ridiculous patches ever. I would laugh if it wasn't so sad, you are literally left out in the rain here. :|

    Meanwhile, GWE continues to be sold at full price!
     
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  27. AtherianKing

    AtherianKing Guest

    I don’t even like the change which made the update worse, to me they added a damage to something what needed fixing in the only update it had since something else needing fixing (the wiper)

    It may seem strange at first but personally wouldn’t like to see old routes permanently decrease in price for such/similar reasons, 1. it would seem to suggest more it is abandoned forever, whereas now it seems unlikely but still possible for updates/changes, and 2. It would seem to suggest keeping a bad bug like that and selling it cheaper is in any way acceptable and sod the others who bought it before.
     
    Last edited by a moderator: Jan 20, 2024
  28. stujoy

    stujoy Well-Known Member

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    I’d forgotten about that update. It was doubly annoying for me because I’d just given good feedback, along with others, that the camera height in the cab car on Antelope valley is about 10 inches too high up and that was left as it is when the 10 cm movement of the HST camera height was done and the HST screen was still a mush when there is precipitation. I wasn’t laughing and there was quite a bit of swearing that day.
     
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  29. Spikee1975

    Spikee1975 Guest

    That was exactly the reason for me to get into UE4 modding and just put the cameras where I think they should be. Feels good to be independent. :D
     
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  30. summersy

    summersy Active Member

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  31. dtg_jan

    dtg_jan Community Manager Staff Member

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    Good morning everyone,

    I will chase this up internally and come back with an answer as soon as I can.

    All the best,
    Jan
     
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  32. BeastyBill88

    BeastyBill88 Well-Known Member

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    While we appreciate you doing so, chasing it up isn't good enough stuff like this should never have gotten past the testers and QA team in the first place, it's been 7 months since this bug came about after the HST was updated for livery designer and we've constantly been told it's on the list to do, we're aware of this bug... So why is it taking so long to fix? Same with a multitude of other bugs and problems that DTG are fully aware of. What baffles me even more about this is the fact that the seat height was raised OVER fixing the wipers, nobody asked for the seat height to be adjusted. So who is finalizing these ridiculous decisions?
     
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  33. DeltaFOX2k7

    DeltaFOX2k7 Well-Known Member

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    Don't chase but finally fix it, after all one of your patches broke it and you've left us alone with it for months.
     
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  34. matthewgoddard510

    matthewgoddard510 Well-Known Member

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    Thank you Jan
    Appreciate you replying back but it really shouldn't take 6+ months but thank you anyway.
    Have a good one
     
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  35. Yes I can confirm this the bug is back.

    I am wondering if DTG can update it's processes to ensure they can not break fixes the next time a fix is released?

    I have found problems with Reading station platform too which wasn't there before.

    20240123112350_1.jpg 20240120184322_1.jpg
     
  36. dtg_jan

    dtg_jan Community Manager Staff Member

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    Hello everyone,

    I talked to our dev team and it looks like this bug was reintroduced after the HST got updated to work with the Livery Designer.
    Currently this isn't on our immediate priority list, but rest assured that we will address it as soon as time allows.

    All the best,
    Jan
     
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  37. BeastyBill88

    BeastyBill88 Well-Known Member

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    Can I ask why it's not a priority? This bug has been around since the livery designer update, it wasn't broken before that update and it stops players from using the dynamic or bad weather settings if you wish to use the HST. The dev team have had multiple opportunities to fix this but instead decided to raise the seat height instead, complete and utter stupidity it really is.
     
    Last edited: Jan 24, 2024
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  38. Spikee1975

    Spikee1975 Guest

    Hello Jan.

    This bug was not "reintroduced" but introduced with the July 2023 patch that made the GWE HST LD-compatible, as the model was reworked. It was never fixed, so there's no "reintroduction" of the bug. Up until then, it was a good route. Now even more got broken, lighting and station texturing at Paddington and Reading. The DLC should be withdrawn from sale imho as you've continuously ruined it without showing any effort to repair it.

    I cannot rest assured after it was confirmed by your team in this post from Nov 10th, 2023. (Only after a necessary uproar in the community though.)

    Sad to see your company not standing by its word, but already used to that. So my negative Steam review will stay.

    https://forums.dovetailgames.com/threads/november-roadmap-q-a-thread.75586/page-7#post-749214

    Quote:
    So if you're not telling the truth, then it would be best for everyone in your team to present the same "facts" to your customers, otherwise you'll get very unbelievable. Shall I trust your word or Alex'? Best to not trust anyone in a customer relationship. But you can trust me to always pay the demanded price for your DLC. Immediately. So which party broke the rules?

    Or was the above quote a "forced confession" and therefore not binding?

    Or is high-priority actually far down in the list, with "very high/extreme/ultra/immediate/DefCon-1-priority" above?

    Tbh it's no wonder GWR doesn't want to appear in TSW no more, as it's a disgrace when a simulator doesn't simulate rain being removed from glass, and the issue remains unadressed for more than half a year now. If this were ETS2, they'd worked over night and released the patch the next day after it was reported because you owe that to your customer. You break it, you fix it. No excuses.

    And you can always ask modders to help you out if you don't know how to replace the glass material / add the wiper field overlay.
     
    Last edited by a moderator: Jan 24, 2024
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  39. BeastyBill88

    BeastyBill88 Well-Known Member

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    DTG JD DTG Matt as you two are senior staff members, I would like to hear your input on how is it a good enough excuse as to why this issue still hasn't been fixed after all this time and more importantly how it was never picked up by any of your "testers" or the QA team before the patch was released?
     
    Last edited: Jan 24, 2024
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  40. Spikee1975

    Spikee1975 Guest

    Agreed, DTG Matt to save your community managers from this disgrace and contradiction, we need the Producer making a statement.

    Q: What is the deal with the wiper fix? High Priority in November, nothing's been done, now out of Focus?
     
    Last edited by a moderator: Jan 24, 2024
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  41. jack#9468

    jack#9468 Well-Known Member

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    High priority for us.

    Low priority for them.
     
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  42. max#2873

    max#2873 Well-Known Member

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    DTG on fixing
    [​IMG]
     
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  43. matthewgoddard510

    matthewgoddard510 Well-Known Member

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    [Removed - Alex: Insulting Staff] sorry but in a Game Developer Term it should be [Removed - Alex: Language] easy to sort it out and have on the next available update! Anyone with Dev knowledge can fix it! I could research it myself and do it. Absolute joke! 7 MONTHS TO FIX THE DAMN LITTLE BUG! Come on man, we are getting screwed right over as a Community. DTG Matt and DTG JD I agree with the other members on this forum as I would like to hear your input on this excuse.
     
    Last edited: Jan 24, 2024
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  44. Yorkshirelad

    Yorkshirelad Well-Known Member

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    [Removed - Alex: Insulting Staff]
     
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  45. matthewgoddard510

    matthewgoddard510 Well-Known Member

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    [Removed - Alex: Insulting Staff]
     
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  46. summersy

    summersy Active Member

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    I'd be surprised if we got an answer guys, some of the points I couldn't have said better myself. Its funny someone mentioned ETS, I recently got a pc and started playing some and instantly felt some similarities in the game, but soon realised that the companies couldn't be much more different. One of them cares for their product, regularly updates not only Legacy content but the whole engine, work tirelessly to fix bugs, and bring so much positivity on their community streams and engagement. The other company pump out DLC in a good old 'fire n forget' method, while trying to avoid the important questions while livestreaming the newest broken content (before it's even out!) Three guesses which is which, no 2 it's that easy!

    7 months for a 'high priority' according to Matt or 'low priority' according to Jan so which one is it? Obviously low as nothings been done so far, so one statements obviously a lie. 7 months! Yep I've said this before but I'll join in as well, my company would sack me for performing line this at work. Even worse in my line of work if I made mistakes like this and then left them for months on end someone would probably die! (Electrician)
     
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  47. DTG Alex

    DTG Alex Senior Community Manager Staff Member

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    I understand the frustration regarding the HST wipers issue, however, I will remind everyone in this thread that direct attacks towards staff will not be tolerated in any form. We welcome constructive insight and feedback so long as it is in a suitable and respectful manner.
     
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  48. summersy

    summersy Active Member

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    Yes I made sure that there were no direct attacks in my reply, my frustration and statements are directed at DTG as a company in whole and not any particular staff member.
     
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  49. spikeyorks

    spikeyorks Well-Known Member

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    To be fair this is a reasonable question. Afterall the ability to be able to see when driving is quite important......isn't it?
    Perhaps DTG could Focus on this issue, PulluP their socks and give us a proper fix timetable for this in the next Roadmap?
     
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  50. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Hey folks. I can provide a bit of context here, even if it's not a response you may particularly enjoy.

    When we categorise issues, it's done so in a way which takes into account severity and visibility. So, in the context of the game, the visibility is high, severity is low in this instance. Meaning it probably merits a 'medium' overall when we look through our backlog - however we have a system of prioritising issues that will impact players the most, which are typically the more higher severity bugs.

    We'd also, from an efficiency perspective, look to improve this when we do other improvements for a specific route. This may be a simple fix, it may not (I haven't got my developer hat on to know the ins and outs of it), but it's not just a case of clicking fingers and the problem going away. It requires investigation, fixing, testing, and putting into a relevant build in order to get it to players.

    Our focus for Quality of Life improvements over the past few months has been working on TSW4 core content, and working with the likes of Skyhook to review, test, and improve routes like Midland Main Line, which we know have had a lot of player feedback.

    Now, all of this doesn't excuse some of these highly-desired QoL improvements not coming your way - of course, we want to ensure that your experience is as good as possible - but it might help to explain how sometimes some of the seemingly 'simple' improvements can take longer to get through.

    With that said, I'll chat to Matt and see if we can review where we are with this. It won't come with the Winter Core update(s), but it might be something we can add to a future build.
     
    Last edited: Jan 25, 2024
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