4mb Maximum File Size At Dtg Support?

So the maximum file attachment size at DTG support is 4MB for screen shots / video.

DTG support are now asking me for video footage of a bug (broken scenario), which is going to be at least 3 minutes long. That's going to be well over the 4MB limit even if I compress it multiple times.

Is there another way of getting larger files to DTG support, as they say they can't investigate the bug unless I send them video footage?.

 

You could try uploading it to YouTube or another site and sending them the link

 

What I want to know is why 4mb. Surely their systems, in this day and age, are able to handle larger files.

 

4mb? Are we living in 1995?

 

My thoughts exactly. It's quite baffling.

I wouldn't mind being 30 years younger, but going back to dial-up modems is a scary thought.