PS5 [resolved] Tsw5 Deluxe No Import Profile

Discussion in 'TSW Troubleshooting & Issues Discussion' started by rshifflet#2142, Sep 12, 2024.

Thread Status:
Not open for further replies.
  1. tcmikaelsouza

    tcmikaelsouza Well-Known Member

    Joined:
    Feb 8, 2021
    Messages:
    620
    Likes Received:
    494
    The update still doesn't appear on PS4.
     
  2. transitmiguel142

    transitmiguel142 Member

    Joined:
    May 31, 2019
    Messages:
    58
    Likes Received:
    39
    After the update I was able to successfully Import my profile to TSW5
     
  3. SubwayRailfanner

    SubwayRailfanner Well-Known Member

    Joined:
    Jan 14, 2021
    Messages:
    446
    Likes Received:
    624
    PS4 is getting the update a bit more later
     
  4. vvs#6758

    vvs#6758 New Member

    Joined:
    Sep 18, 2024
    Messages:
    7
    Likes Received:
    0
    I’m on PS5 and still can’t import my profile. Is anyone else having the same issues or is it only me?
     
  5. SubwayRailfanner

    SubwayRailfanner Well-Known Member

    Joined:
    Jan 14, 2021
    Messages:
    446
    Likes Received:
    624
    Go to switch profile and there should be a new import section
     
  6. presumingad

    presumingad New Member

    Joined:
    Nov 6, 2022
    Messages:
    5
    Likes Received:
    5
    Yes I have the exact same setup, PC Xbox app in the UK. Level 285 now no import option for my normal profile that I've been using for years now. I'm not using the same name as it forced me to choose when I first booted up.
     
    • Like Like x 1
  7. vvs#6758

    vvs#6758 New Member

    Joined:
    Sep 18, 2024
    Messages:
    7
    Likes Received:
    0
    Still nothing for me
     
  8. SubwayRailfanner

    SubwayRailfanner Well-Known Member

    Joined:
    Jan 14, 2021
    Messages:
    446
    Likes Received:
    624
    That’s strange. That’s how it worked for me. You updated and everything?
     
  9. vvs#6758

    vvs#6758 New Member

    Joined:
    Sep 18, 2024
    Messages:
    7
    Likes Received:
    0
    Yep. I even reinstalled and it still didn’t work
     
  10. presumingad

    presumingad New Member

    Joined:
    Nov 6, 2022
    Messages:
    5
    Likes Received:
    5
    Yes still nothing for me too. I tried logging out and then back in to Dovetail Live. Created a new dummy profile and deleted the the initial one it just forced me to make today on first booting up and still didn't give an option to import profile. Tried logging out again and now can't get back in as says Dovetail Live is unavailable. Also can't log into Dovetail Live on TSW4 now. This is really disappointing.
     
  11. IfICanDream

    IfICanDream Active Member

    Joined:
    Jan 19, 2021
    Messages:
    342
    Likes Received:
    157
    I transferred my profile, but I haven’t been able to sign into dovetail Live because of “network issues.”. And then when I went back and tried to sign into the game again, it doesn’t get past the opening screen. I rebooted twice a couple of times and each time the same issue – it won’t let me past the opening screen.
     
  12. washington#8741

    washington#8741 Member

    Joined:
    Sep 18, 2024
    Messages:
    33
    Likes Received:
    17
    I already have imported my profile to TSW5. I downloaded all my previous add ons from TSW4 and I don’t have the majority of my add ons
     
  13. bronx#3017

    bronx#3017 New Member

    Joined:
    Sep 14, 2024
    Messages:
    4
    Likes Received:
    0
    Well it’s now working for ps5, enjoy!
     
  14. washington#8741

    washington#8741 Member

    Joined:
    Sep 18, 2024
    Messages:
    33
    Likes Received:
    17
    I have a PS5. The add on doesn’t appear when I run the game. I uninstall and install them again three times nothing
     
  15. vvs#6758

    vvs#6758 New Member

    Joined:
    Sep 18, 2024
    Messages:
    7
    Likes Received:
    0
    Exactly. An import option is still not showing for me. It’s so frustrating at this point
     
  16. washington#8741

    washington#8741 Member

    Joined:
    Sep 18, 2024
    Messages:
    33
    Likes Received:
    17
    I got my import profile into TSW5. That’s odd. Just right now the add ons is the issue I have. If you had un update once you boot your PS5. You should be good. Try to rerun the game again and see what happens. It should be under Switch Profile -> Import Profile
     
    Last edited: Sep 19, 2024
  17. DopeyJones

    DopeyJones New Member

    Joined:
    Aug 18, 2020
    Messages:
    6
    Likes Received:
    3
    I'm having the same issue with the BR 204 , just shows as unavailable and "learn more" ,when I press learn more it says I cannot buy this item because I already own it, but it doesnt give me the option to download it
     
  18. IfICanDream

    IfICanDream Active Member

    Joined:
    Jan 19, 2021
    Messages:
    342
    Likes Received:
    157
    Just want to make clear that the problem was fixed a few minutes after I posted. Thanks, DTG.
     
  19. washington#8741

    washington#8741 Member

    Joined:
    Sep 18, 2024
    Messages:
    33
    Likes Received:
    17
    Hopefully it gets resolved and fix the situation.
     
  20. vvs#6758

    vvs#6758 New Member

    Joined:
    Sep 18, 2024
    Messages:
    7
    Likes Received:
    0
    Believe me, I did that multiple times and it still doesn’t work
     
  21. washington#8741

    washington#8741 Member

    Joined:
    Sep 18, 2024
    Messages:
    33
    Likes Received:
    17
    That’s a bummer. They did say Dovetail Live ran into an issue. Hopefully that’s the cause
     
  22. vvs#6758

    vvs#6758 New Member

    Joined:
    Sep 18, 2024
    Messages:
    7
    Likes Received:
    0
    Okay so I imported my profile but my TSW 4 content is missing for some reason
     
  23. washington#8741

    washington#8741 Member

    Joined:
    Sep 18, 2024
    Messages:
    33
    Likes Received:
    17
    I’m having the same problem as well with the content missing once I load up TSW5. Half of them.
     
  24. DTG-Chris

    DTG-Chris Staff Member

    Joined:
    Aug 20, 2020
    Messages:
    837
    Likes Received:
    676
    Last edited: Sep 19, 2024
  25. vvs#6758

    vvs#6758 New Member

    Joined:
    Sep 18, 2024
    Messages:
    7
    Likes Received:
    0
  26. tdurb0

    tdurb0 New Member

    Joined:
    Mar 16, 2018
    Messages:
    20
    Likes Received:
    18
    Yeah I kinda wish you’d pinned this MASSIVELY IMPORTANT DETAIL somewhere prominent.

    Cheers for that. Level 1. And undeletable now. And there never was an import option for me. XBox PC
     
  27. DTG-Chris

    DTG-Chris Staff Member

    Joined:
    Aug 20, 2020
    Messages:
    837
    Likes Received:
    676
    tdurb0 It's been on the support knowledge base since we introduced the feature in TSW 3.
    How to Transfer Your In-Game Profile

    Unfortunately, TSW 4 > 5 transfer is not working on Xbox PC currently. The team are aware and investigating.
     
  28. tcmikaelsouza

    tcmikaelsouza Well-Known Member

    Joined:
    Feb 8, 2021
    Messages:
    620
    Likes Received:
    494
    Guys, I confirm that it worked here, around 8pm (UTC) the update installed and worked. For friends who are having difficulty with the expansions, I recommend redeeming them in the PS app, searching for TSW5 and redeeming the DLCs, one by one.
     
Thread Status:
Not open for further replies.

Share This Page