Anyone Had Problems With 3dzug?

Discussion in 'General Discussion' started by 749006, Jun 2, 2025.

  1. 749006

    749006 Well-Known Member

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    Having purchased a number of items from 3dzug I'm now reinstalling them on my new drive.

    A problem is some items are "Out of Date" as they give you a time limit to download it "x" times.

    In 2015 I purchased Berlin-Leipzig (Strecke)and it says I can download it another 97 times and the Download expires: 04/28/2043

    In 2016 I purchased Im Köblitzer Bergland Reloaded (Strecke)and although I still have the key the 99 times to Download expired: 09/01/2019

    Sent an email to customer support but no reply so far
     
  2. nwp1

    nwp1 Well-Known Member

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    lf you have proof of purchase, DTG Support will give you a code!
     
  3. 749006

    749006 Well-Known Member

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    I have the code - I don't have the route
    And why would DTG give me a code for something I purchased from 3dzug?
     
  4. liechtensteiner.sg

    liechtensteiner.sg New Member

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    If you have not made a copy of the asset and content of the 2 routes, I would always do that and then you do not need Intall.exe, then something like this will not happen
     
  5. 749006

    749006 Well-Known Member

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    Every other company that sells DLC for the game lets you download what you previously purchased from your account.

    3dzug lets you download also - just they have a stupid date restriction.
     
  6. liechtensteiner.sg

    liechtensteiner.sg New Member

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    I already thought so. I copied everything I have from 3dZug, the two folders Assets and Content, and made sure that if I ever do a fresh install, I'll take it from those folders. This happened to me with Just Trains and the rolling stock from Chris Trains.
     
  7. 749006

    749006 Well-Known Member

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    So if the drive you copied to failed what would you do then?
    I presume you would just download you items from the sellers.

    It was 10 years ago when I purchased and backed up those items - god know what happened to that backup

    And I had my first drive failure last week and I'm revisiting where I purchased DLC and re downloading.
     
  8. 37418

    37418 Active Member

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    Nowhere will stay online forever so rule no.1 is back up and back up again if using old content is something that really matters to you.
     
  9. 749006

    749006 Well-Known Member

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    I did back up the downloaded items - 10 years ago - it was 2015 when I purchased a route and vehicles.
    I cannot find the old backup drive.
     
  10. anakha99

    anakha99 New Member

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    Buy Macrium Reflect. Buy a large external hard-drive (Seagate 5TB currerntly about £110 @ Amazon). Set-up Macrium to do a regular (weekly/monthly) backup to the hard-drive. Macrium is fire & forget software. Once you create the back-up job it will automatically start on the day & time you schedule & will run as long as the external hard-drive is attached so no need to remember to kick-start the backup.

    Bob is your uncle.
     
  11. IronBladder

    IronBladder Well-Known Member

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    Wouldn't a cloud based backup service be cheaper/easier?

    I use OneDrive.
     
  12. 749006

    749006 Well-Known Member

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    Except that does not solve my current problem of replacing what got lost with a drive from 2015 and the crash of my current Railworks drive
     
  13. Craigie-C

    Craigie-C Well-Known Member

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    At £8.99 per month for 1TB One Drive = £107.88 per year recurring.
    That to me is not particularly cheap and having a TS install of somewhere around 1.5TB is insufficient.
    The Seagate 5TB @ £110 is a no brainer.
    For the price of one years subscription to One Drive and you have 5x the storage for many years to come.
     
  14. Craigie-C

    Craigie-C Well-Known Member

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    But is good advice going forward to hopefully prevent a repeat occurrence.
     
  15. IronBladder

    IronBladder Well-Known Member

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    OneDrive is no additional cost to me as I get 1TB bundled with my Office subscription.
     
  16. Dom5619

    Dom5619 Member

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    Which costs you how much?
     
  17. IronBladder

    IronBladder Well-Known Member

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    An annual MS 365 subscription costs me £84.99/year, but I buy it for reasons unconnected with TSC. As I've got 1TB cloud backup available with it I may as well use it, and it gives me protection against loss of data from fire, theft, flood, etc, which local back up won't necessarily. Once I've defined which folders to back-up it's automatic and it also gives me easy cross platform access to my stuff. I also use it for photos and such like, which means I can easily share them with family etc.

    Cloud backup won't be the right solution for everyone, but if you've got it available you may as well use it.
     
  18. anakha99

    anakha99 New Member

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    An option for online backup is Backblaze which is a continuous unlimited backup service costing something like $99 per year. There are other services just like Backblaze but that is the only one I’ve ever used & have any experience of.

    If you are installing TSC mods (payware or freeware) on a regular basis then any continuous backup service is something worth investigating. Once you’ve set it up & run it the first time then it will just sit in the background mirroring to cloud storage whatever you’ve told it to backup.
     

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