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PS5 [resolved] Not Downloading

Discussion in 'TSW Troubleshooting & Issues Discussion' started by transitmiguel142, Jul 17, 2025.

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  1. transitmiguel142

    transitmiguel142 Member

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    I Have an issue. I just purchased train sim world 5 special edition for playstation 5 upgrading for deluxe upon purchase when it goes to download it doesn't at all and throws a Sonething Went Wrong Message so I even went to the playstation store to download the missing two routes Bremen and london overground Barking riverside and those errors Still pop up. It won't download at all. Is any one else having this issue please help if you can. Matthew Peddlesden if you can weigh in on this please aswell. I am selecting the PS5 version of the Train Sim World 5 Version if that
     
    transitmiguel142, Jul 17, 2025
    #1
  2. lexie

    lexie Active Member

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    I saw multiple posts about this on Reddit. Someone mentioned the PS4 version of the DLC's are dowloaded instead of the PS5 version.

    This looks like an error on Sony's end, but maybe DTG can work this out together with Sony.
     
    lexie, Jul 18, 2025
    #2
  3. dtg_jan

    dtg_jan Community Manager Staff Member

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    Good morning transitmiguel142

    Thank you for reporting this issue. I have conducted some research and found that this issue has been present in other games before. We also checked internally for any changes on our side, but there were none. It appears your console is downloading the PS4 version instead of the PS5 version.

    We are investigating this further and getting in touch with Sony directly, but in the meantime here are some proposed solutions:
    • Try downloading the content using the PlayStation App
    OR
    • Try restoring the licence:
      • Restart the console.
      • Check the library to confirm the DLC been purchased.
      • From the Dashboard head to Settings > Users & Accounts> Other > Restore Licence.

    • Lastly, please try downloading the DLC from the PlayStation Store:
      • Sign in to your account on PlayStation.com
      • Select My PlayStation > Game Library, or open PlayStation App and select Game Library > Purchased.
      • Select the game you want to download from your purchased list and select Download.
      • Select which linked PS5 console or PS4 console you would like to download to.
      • Your game will begin downloading automatically.
      • Remote Download steps found here: Link

    Could you also please send me a private message with your PlayStation ID and, if you have raised a ticket with PlayStation directly, the ticket ID as well, so we can share that info with Sony to help us investigate further.

    Thank you very much,
    Jan
     
    dtg_jan, Jul 18, 2025
    #3
  4. mickwidd_25

    mickwidd_25 Member

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    Hi Jan, I am having the exact same issue with trying to download the Sand Patch Grade DLC on to my PS5. I have taken the above steps but the DLC stubbornly refuses to install on to my PS5, it installs only on to my PS5 and I am met with the following error code when I try to install it on to PS5. I have contacted both DTG support and Sony support on this issue. PXL_20250718_012352263.jpg
     
    mickwidd_25, Jul 18, 2025
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  5. transitmiguel142

    transitmiguel142 Member

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    I believe that it was a Sony related issue I was able to download my add-ons after waiting a while. I can say at least for me it has been resolved however let's jeep this open for other players to report if it's happening to them thank you
     
    transitmiguel142, Jul 18, 2025
    #5
  6. mickwidd_25

    mickwidd_25 Member

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    I believe so too as Sand Patch Grade suddenly appeared out of nowhere in my DLC library on the TSW menu! I was never informed that the add-on had been installed!
     
    mickwidd_25, Jul 19, 2025
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  7. DTG-Chris

    DTG-Chris Staff Member

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    Fortunately, it sounds like everything has been resolved. Likely a temporary PlayStation Network issue.
     
    DTG-Chris, Jul 21, 2025
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