PC Epic Games Losing Most Dlc [update: Not Anymore]

Either the 'don't' wasn't meant to be there, or you're one heartless so-and-so!

 

See, that's just victim blaming. Yes, some of us were understandably wary of it and the people behind it, but many just saw a valid alternative to the likes of Steam. The surge of giveaways were obviously a mechanism for building investment and a customer base willing to perhaps spend money eventually, but that's how you compete in an already heavily monopolised market. For most people who don't follow all the news surrounding the backdrop to the fairly public legal battles and the like, they have no reason not to take Epic's sincerity on things at face value. If they lose out as a consequence of doing so, it's not their fault. The blame lies with the people who took that stuff away.

 

Maybe you don't know much about the history of Epic Games Store vs. Steam. Epic games leveraged their huge profits from Fortnite to basically force a number of games to be Epic exclusives for a year. I don't want to use Epic. I like Steam. Epic doesn't have reviews or discussions, at least last I checked. Epic screwed me over trying to establish itself. And they are rich.

I totally disagree with Epic in their position against propriety stores. They are just greedy billionaires. They aren't fighting for anyone but themselves. They don't want to pay their share to the dominant stores. These "monopoly" stores actually serve everyone best, Apple's App Store, Steam, whatever. If someone wants to compete with them that's fine (except on locked hardware which I also think is fine although there are some good arguments against it), but using dirty tactics that screw over consumers isn't going to win any sympathy from me.

As someone who has sold apps on such stores, I always appreciated the opportunity to use an established platform. Epic is just plain greedy. They are already the dominant game engine and have one of the by far most profitable (and easy to develop) games.

Maybe "I don't feel very sorry for users" is the wrong way to put it. I have a hard time generating a lot of sympathy for people who have participated in this Epic Game Store thing, but I would certainly feel angry if it were me who were losing DLC content.

 

Yes, but that's no reason to not feel at least some sympathy for any users they screwed over along the way. Customers who simply didn't have the kinds of broader awareness of the bigger picture that you and I do, and who as a result bought into it where we held off. Not everybody has enough time to remain constantly up to date on everything surrounding all of their hobbies.

 

So the latter of my options, then. Nice.

 

So I'm sure you wouldn't feel bad if steam pulled the plug either, or maybe xbox or playstation.

Take whatever issue with the platform you will, its been well established many epic users (including myself) got into TSW with the weekly free games that epic offers, most aren't of interest, occasionally you get a known game like GTA, sometimes there's a game that gains your interest, like TSW2, sometimes one of those games interests you enough to buy DLCs for the game, and the collection grows from there. The platform you play on should not determine what kind treatment you get, hardware allowing

 

Exactly, I've certainly no clue what Epic is supposed to have done that was obviously wrong (and still don't tbh since The Real Casey Jones has basically just assumed we all do). Somehow screwed him over is all I've gathered.

 

That's how I discovered TSW. Only played it a little, but liked what I saw, then got TSW3 late on in its cycle in a Steam sale, mistakenly thinking my TSW2 routes in Epic would transfer over. So I rebought my TSW2 stuff on Steam eventually in sales.

But for that TSW3 mistake, I might be on Epic rather than Steam.

 

Hello Princess Entrapta

I can't send you a private message here in the forum.
Please send me a private message so I can explain why.

 

The free TSW2 on Epic Games in July of 2021 is how I got into it too. I waited a long time before popping on any DLC because I wasn't sure if it would be better to build my collection on Epic Games or Steam. When the christmas time sale came and the deals were the same on both stores I figured I would save the 6 bucks of buying TSW2 on Steam and started buying DLC on Epic. Four years and 45 add-ons later I seem to have come to a dead end with TSW if nothing changes.

DW

 

If I upload the files for the "Ruhr Sieg Nord" and "Rhein-Ruhr Osten" routes to the game, will they not work? I need to complete 100% of the routes before I upgrade to TSW6.

 

i use epic can i download or buy CN Oakville sub for tsw6 or will to not be on the page anymore.

 

What a slap right into the face of all paying customers on epic. Its time dtg release tsw steam only for pc players.

Never trusted this third class shabby shop platform. What a joke. My last interaction with it was the uninstall button 7 years ago.

 

You can only buy and download what's in the table someone posted further up the page

 

Epic Games? More like Epic fail (I seriously am trying to feel better, but this is still bothering me very much so, and I won't feel completely happy until they fully resolve this.)

 

There were a couple of responses on this topic by some DTG people on Discord two days ago.




DW

 

We'll keep our wallets closed, which is also 'final'.

 

Thanks for finding these, these messages are a bit more hopeful than the others i've seen and posted a few days ago. I will still however state that there has not been an official update here, or any announcement on the forums or discords that I can find that states these, its quite annoying that people need to basically be stalking general discussion channels to find hese updates, even if they do just reword the same message of "we are supposedly working on it, dont expect anything anytime soon".

Agreed, will be very hard to put in money on epic again for TSW regardless of if they fix this issue or not, because it may just happen again down the road.

 

All of you who no longer trust Epic and would rather have your collections on Steam are welcome to contact me via private message.
Because there is a solution.

 

Just be aware that mods can see private messages if they choose to.

 

Hi, I sent you a conversation PM. Feel free to check it whenever you have time available.

 

The facts we have are:

Epic didn't make this happen.
DTG chose to take this action.

 

I feel the same. But how are these facts? Based on what information?
This is no front. It's really just couriosity.

 

How on earth is dtg letting this happen to their loyal customers? Every TSW player who built up a "buy all or buy most" dlc collection is scrwd.

Its DTGs responsibility to offer a free dlc transfer to steam for all epic players and finally dump this shoddy worthless "epic fail store" into the abyss by not publishing anything on there.

Im on steam, but i never liked epic and thats why exactly.

My recommendation to epic users: Yes it hurts, but use the heavy sales time and bundle discounts on steam to leave behind this huge incompetence of "fairfully selected list of most played content" and get the f out there.

Never ever had an issue with steam. During the sale time the collections becomes very big again for a very good amount of bucks.

 

My understanding is it was an Epic store limitation/choice on their part.
Where is the evidence DTG have chosen to do this to Epic customers?

 

Although i agree on the thing that Epic Store/Epic Games as a whole is a big pile of doudou (if you catch my meaning), the thing is that there's not a definitive answer from both parties on: Why it's happening in the first place.
I personally am not in favor of any party. I blame both because, It could be that DTG maybe they didn't see/missed the little writing on Epic's Store TOS & limitations, Or Epic changed something in the store and didn't alert Developers.
And we are still left on the: We are sorry, but X DLCs will not be available on launch, etc., etc.....
And let's say we move to Steam, there's still (approx)1000 of Euros/Dollars worth of DLC we need to rebuy.

 

There's a lot of speculation for both parties (With no evidence) BUT Back on Page 6, I wrote what the Epic sent me after reaching their support (Probably AI-written support message). Here's a refresher of what they said:

"There is not an 8-Bit limit for DLCs. If there was, it would be 256 not 128. The '8-Bit cap' is only applied on friends list with a Maximum of 1000 friends. There's no evidence that Epic Games enforces such a cap, and certainly not without disclosure. If you’re seeing an error or limitation referencing “128” or “256” DLC items, it could be a game-specific issue (e.g., engine limit), not a policy from Epic."

" Epic publishes Transparency Reports under the EU’s Digital Services Act (DSA), demonstrating some level of regulatory compliance in EU reporting standards.
Epic is actively engaged with EU regulation—but mostly in areas like app store access (DMA) and general transparency (DSA reporting)."
What they said about DTG. "DTG is not enforcing a numeric “DLC cap”, but curating which older content remains compatible. That may be problematic under EU law if not properly disclosed before purchase or game upgrade.
They listed the DLCs, but failed to provide: The reason for incompatibility, the impact on future purchases, any remedy policy (refunds, discounts, or free equivalents). That doesn’t satisfy EU transparency standards. The law isn’t just about “telling you what doesn’t work” — it’s about full disclosure and ensuring content matches reasonable consumer expectations."

As I said (on page 6), their response is a bit SUS.

 

Well, regardless of who's fault it is, Epic players are (rightfully) angry about the issue and both DTG and Epic need to get their heads out of the sand and work together to fix it.

(I just had a thought what if this was a test to see how people would respond to having their DLCs not bought into new games in the future...)

 

As you say, that is clearly AI generated, you weren't even speaking to a human. That there isn't a technical cap doesn't mean it isn't Epic's fault. We're only gonna find out off the record a while down the line, sadly.

 

This sure reads as AI to me, especially since it would be pretty odd for Epic to refer to themselves in the third person, and also to talk about "no evidence" as if Epic themselves would need evidence of their own actions.

And I can also be added to the list of people who have never seen mention of the "facts" that DJsnapattack has presented as such.

 

No matter whoes fault it is: The customer has cutted out a huge part of his purchaised dlcs. This is a sign of big big incompetence.
If this was a test by dtg: Well if i cant drive my expert 101 on the new german route because its not on the "choosen list", then why i should buy tsw in the first place? Im made already my step from a former loyal backer to purchaising dlcs mosly on sales.

I dont even believe DTG can manage all their features. Kind of concerning to see in the stream the routes arent looking close to a ready state. But thats not the topic here...

 

Absolutely, it is unacceptable. With the added insult of not even a proper explanation. As I have said previously Epic players are at least owed that.

 

The question then would be why would DTG impose a cap, it would be utter madness and makes no sense. There must be a reason they have done this, they haven't done this on Steam so why on Epic.

I tend to ignore "facts" on these forums (and most social media) as often those "facts" are baseless and can sometimes be the result of bias.

Who ever is responsible for this mess, I am very glad I don't use the Epic games store and certainly hope there is a resolution for those affected, I certainly wouldn't be purchasing any DLC until it is resolved.

 

This ^^

Step back a bit - why would a company that's whole business model is predicated on selling lots of DLC on multiple platforms suddenly take the decision to arbitrarily limit compability, and to do so on only one platform? It's limiting income, and of course it's going to upset affected customers (and possibly third parties, if their routes are effectively going to be cut off from new purchases on EGS). DTG will not be doing this because they want to.

Which leaves the question, what is the reason? Given that they're not telling us, it's likely due to an oversight/mistake that they're trying to fix, or bound up in an inability to discuss something due to a desire to preserve industry relationships (smart) or not being willing to break terms of a legal agreement (also smart).

I would imagine the comms team probably wasn't even aware of this issue when they put together the Dovetail Direct and all the announcement assets, which is why it was effectively just a bullet point a bit buried in other stuff. There are some very smart people in the DTG comms team, and there's no way they wouldn't have had a proactive plan to deal with this issue otherwise.

All that said, whatever the reasons, I fully sympathise with EGS players. I would be really upset if this happened on Steam, and I'm keeping fingers crossed that a good solution can be found.

 

Remember how they just dropped the TSC customers 1-2 years ago? Insted of taking that as a warning, people just laughed and said: "hahaha everyone is coming over to TSW now".

 

There doesn't seem to be any official statement either way, the silence on the why of this change is pretty deafening.

Good points but they could also apply to Epic Games too, no? Why would Epic Games want this change which will make the TSW experience on their store so much less than what you could get on Steam? It seems like it will be a pox on both their houses.

It sucks for Epic players to be left in this limbo.

DW

 

I suspect it's an unintended consequence. TSW is a bit of an edge case when it comes to number of DLCs (and DLCs that are pretty sizeable files too) and it may just be that it's come up against an unforeseen limit of some kind or another on EGS, probably at the last minute, that Epic isn't willing/able to modify at short notice. This wouldn't necessarily be unreasonable on the Epic side, if it would require some structural work on the store just for a single game, which (let's be honest) is relatively niche.

I seem to remember something going a bit awry in the past with PlayStation DLC limits, which they managed to find a way around in the end. Maybe this one is a bit more complicated, though.

 

You're correct. PlayStation introduced a 64GB limit on mounted DLC. TSW hit this limit the instant they put this change in. The add-ons manager was later introduced to mount and un-mount DLC according to what you play (so the DLC required for layers on a route should still be mounted, but your Free Roam and Creator's Club tools would be limited I think).

That was related to the mounting of DLC (sort of like, which installed DLC is in use by the game). This issue, that we've received no information on, appears to have something to do with a limit on how much DLC can be uploaded to Epic. We'll have to wait and see what fixes DTG put forward, if they can think of something - and they've been pretty creative in the past, so I have a small hope.

 

Maybe they can make an add-on manager solution for Epic too, I hope that can be done.

 

There is it again, the silence of DTG. They really manage to hit the jackpot again. "BR blue & steam doesnt sell well":

- For the annual release of TSW6s "sucessor", DTG gives epic players the best advertisement booster by cutting off their purchaised content. Yea thats gonna attract players.

- preview streams seem often unprepared, DTG isnt even hiding the unfinished state anymore.

DTG should stop biting off peaces of a size they cant chew.., stop the annual release, you clrarly are on a good path to ruin the entire franchais..

 

The only ways for them to listen is to not buy stuff, I suppose, in retaliation to this, until they fix this. And keeping this thread alive until they offer a dedicated solution to this.

Although, we still don't know whose fault it is yet officially, so I'm not completely sure other than to wait to see what their response is. However, they should definitely reconsider this business model if it's not working for one of their PC platforms, obviously as seen here.

 

Obviously as its been well established its just speculation, but I really don't think this is the issue, I'm sure if it was, then addon manager could be added to pc. I feel like it is more of a DLC page issue or some other technical problem not involving the amount of DLCs that can be added to the game, if it was a 64 DLC limit like PS is, DTG wouldn't offer 60 DLCs going into TSW6, and a side effect of the add on manager (as I understand its purpose was mainly for playstation store downloaded DLC limits) was that those with storage issues can easily choose what they want to play, PC its a bit easier for storage to be added than on console. If it was a downloaded DLC thing, a PC version of the addon manager would obviously be the way to go, and benefit everyone, especially those who only play one region. I for one would instantly be able to play all my US DLCs with hardly any fear of reaching that limit anytime soon.

 

It was added to all platforms, as it made for more efficient memory management and better load times, but the problem on PS5 was with a limit on how many gigabytes of DLCs the console itself was capable of handling loading for a game at one time, this is a different problem entirely, wholly outside the scope of what the addon manager was for.

Ironically, given what we DO know about the nature of whatever this is, the observable effect - one theoretical way to fix it might be the exact thing Epic have been fighting other platform holders over, which would be having DLC work via a fully walled garden Dovetail store within the game where platform holders don't get a cut of the sales and everything is hosted for download on DTG's own servers.

 

Yeah, if it's not a DLC limit issue, it must have to do with something undisclosed for whatever reason. Definitely getting the sense that the silence on this is incredibly arbitrary though, either they have to stay silent because of some agreement, or whatever it is, we don't know. We just need a response with the reason why all of this is going on.

 

All of this really makes me appreciate the days where Sam would come on and would hold his hands up and apologize when something wasn't good enough and even for a while following Sam's departure it felt like there was much more two way dialogue and transparency between the players and DTG.

I understand this most likely isn't the fault of the current community team (who do a great job with what they have) but likely people above. I think many of us just wish DTG could be a little more transparent with us on things and just apologise when things haven't been to standard. Now we're lucky if we get a heavily PR based response at all.

 

And of course, the acquisition by Focus have turned the tides as well. See what happened after that acquisition? I thought so too.

 

I might surmise that while they are trying to work something out behind the scenes, they calculated that any statement they give to players based on the current state of things would cause a bigger uproar than silence, and they hoped to exhaust options for workarounds before giving a detailed statement.

 

I'm hoping that they're actively working on a solution, then okay, maybe the silence is necessary in order to keep things in order and agreement. However, if we find out that they will stay silent now and, in the future, that's when I think something is wrong. I'm just hoping that they're actually doing something about this as we speak.

 

The silence is for sure a huge red flag. I recommend every single epic player to stay away until its resolved and keep the wallet closed.

If such an obvious "mistake" isnt getting priority, then DTG and epic is very likley underestimating the consequences of angry customers if their money gets wasted.

 

Looks like they have some good news:
"Epic players: Your existing Add-ons will return in phases after launch."