Dovetail Live [resolved] What Sort Of Joke Is This?

As mentioned elsewhere I submitted a ticket to Support with regard to the mileage not updating on Tier One of the Monthly Mastery. I checked DTL this morning and the distance is still stuck at zero.

On logging into the Support Centre this morning therefore, quite astounded to see my case and ticket shown as solved when it patently is not. I’m sorry to start pinging again, but DTG Harry also DTG Alex as the custodian of the Monthly Mastery campaign, this is just unacceptable level of service to close off support tickets without actually resolving the issue. Also high time the ongoing failures of the Monthly Mastery to properly update were addressed, otherwise what’s the point of even having it.

 

They have closed at least 3 of my tickets without even acknowledging them i really give up with customer support now.

 

Well I will also be asking the question on the next Roadmap Q&A whenever it appears. Yes they are probably inundated with fallout from TSW6 release still plus the bungled Birmingham to Crewe release. But they cannot be unaware of the disaster this Monthly Mastery is becoming every time now. Or is no one from DTG even bothering to read the feedback any more even when (reluctantly) pinged.

The upshot will simply be less and less interest in the game which in turn = fewer content purchases.

 

Man I feel your pain and frustration. It’s why I never raise a ticket. It just makes me blood pressure worse.
What DTG fail to relate to when players are left in the dark is how frustration can affect some and even boil over to a reaction like this.

I’m not having a pop either as I can relate to having enough and having a good vent.
It’s just shame it has to come to that point in the first place.

It’s probably the Ai system coughing in your face and saying NO.
And thanks for the heads up to. I tend to do my masters rewards like you.
I’m still waiting nearly 3 years later for the Liverpool Crewe’s Stream Mastery Rewards.

An other example of why I feel DTG only act when it’s a massive core issue. Mastery is not critical to the game’s functionality so are DTG going to forget this month Mastery. With a few seasonal streams and release I’m sure they have some major things going on which will act as a distraction from something that again isn’t that critical to core gameplay.

What ever the case, then I do hope the whole situation gets resolved soon for you.

✌.

 

Just out of interest does it say mastery is part of the game in the product description?.

✌.

 

Probably not, but I bet it gets a mention on the Roadmap stream and (when it works) does provide that bit more incentive to play the game rather than drift off and do something else. So IMHO, any achievement or mastery - not just the monthly’s - should be properly coded and supported when it goes wrong.

 

Reopened my Support ticket on this yesterday afternoon. Here we are 16 hours later and still sits unresolved.

DTG took a lot of money off us for TSW6 hotly followed by Birmingham to Crewe. Is it too much to ask some of this actually gets spent on providing a bit of active technical support for the game, please?

 

Okay well in that sense legally DTG don’t have to fix because it’s not part of the core games product. Yet LD is with being mentioned in the product description.

But moving away from all that would bring me on to basic customer support. After sales etc, that’s what I thought feed back threads was for, then raise a ticket if it’s something individual to the customer issue not of a core game issue.

Then on to why I agree with you on seeing the Mastery for what it is. Essentially giving some back for driving miles and miles while doing the odd task here and there. It does as you say keep players feeling they’re driving for nothing.
It’s serves as the incentive to play. For me personally I have enough to do with LD so I’m quite happy to still use TSW yet if mastery rewards are essential to why you or others play then yes DTG are running the risk of upsetting user that may look else where for a fix.
We play for fun or sense of a challenge in achieving something. The brain likes to be rewarded.

But on a deeper level all the stuff that’s been happening recently with TSW6 releasing then the hick up with the Birmingham Crewe and now this will take effect on players overall feeling about playing TSW. Trust me I’ve been there.

And now all this with the ticket system. From my experience it feels a customer has to keep getting on to them for anything to start being taken seriously. And even then by the time it’s been investigated it’s usually too late. Or in my case it’s 3rd party responsibility not DTG.
A?. I’d have to contact another company to short the issues.
Why like I say I don’t raise a ticket. That in itself can leave me feeling frustrated that if I did have a problem with anything then who or where do I go. All the feelings of frustration can suddenly flood on to the community forum.

All this along with what else is going will have negative consequences on your overall experience and DTG setting poor examples of customer service satisfaction.

Thus I perfectly agree and understand that this whole situation or experience for you or anyone will do no body any favours.
Health wise even because stress is good for no one.

With this situation now I’d be asking myself is it worth the stress. I know that’s not the point, your not happy about how your being treated and lied too. Yet again is it worth all the stress.
Which brings me on to why I left TSW and wouldn’t give them a penny after the stress and harm being involved with TSW caused.

We play a game for fun or entertainment after work to unwind. Fun, not stress or hassle.
Therefore yes by DTG ignoring the whole Mastery Rewards they are running the risk of losing their fans and players slowly the longer customers face such problems with no real solution or fix.

I see it, you see it and a few others do. I’d like think we’re not moaning but pointing out a serious lack of overall customer satisfaction.
Just wish DTG would see and understand this.

✌.

 

It's simpler than all that. Every time it's gone pear shaped previously, Chris was on top of it straight away and sorted in a day or even less. So why has it suddenly turned into what feels like the issue being ignored? Anyhow, fully agree the Mastery is not the sole reason to play TSW, in fact I rarely check the route ones and some are a bit stupid anyway. But doing the Monthly has kind of grown on me as a bit of fun.

There's also the wider issue of what's going on internally at DTG for the support system to go south in such a marked way.

Anyhow if it's not sorted, I look forward to posing the question (and having it ignored) in the forthcoming Roadmap Q&A.

 

I wonder if he's maybe the guy who deals with mastery issues, and just so happens to be off work at the moment.

 

I suppose it's a possibility but seems a bit odd not to have a subordinate or someone else on the tech support side who can deal with it. What if he was off on long term sickness or something?

 

DTG's 'teams' again? One person - multi role 'teams', not being able to substitute for each other?
If not outsourced to some code farm already ...

 

I’m beginning to get that impression. Also starting to wonder what they actually do for the money we give them,

On a hunch I logged out of DTL then back in again. No change. So loading up Farming Sim instead and even contemplating shedding £25 for the new Highland map DLC.

 

Okay it goes from bad to worse. Just taken a look at the web based DTL pages and not only is the Tier One mileage shown as zero still, now the rainy scenarios have reset from 3 (as in complete) back to 0. This is getting beyond a joke. As an aside, I note that the Driver Logbook hasn’t been recording the last couple of runs I made either.

I strongly suggest DTG pull their programmers back off Metro Rivals and get them to work sorting out the total LOVEshow that DTL and the Monthly Mastery have become.

 

Sure I get where you’re coming. Chris, (Unsure if He was the DTG member whom sadly passed away recently) if so then He was the one that dealt with one of my tickets a few years back. And to be fair He did all that He could. Which did get me thinking about the recent decline now that you brought that up. I think it’s an interesting area because I’ve brought it up myself a few times in other threads.
That of are DTG members being over worked. Stretched to the max with TSW the DLCs and then possibly the new Rivals Game.
For again something slightly changed and can feel it in the air. (Not Tonight tho.

Are the staff to focused on the issues they have and that’s what we know of, then getting items out while sticking to the RM.
It’s all go, go, go and so something has to give, is customer support the area that’s suffering.
By all means I don’t want you go thinking I’m on anyone side here, however it’s something I’ve noticed and yes Ive thought about what it must be like dealing with so many difficulties in more than one area for the teams at DTG. Like us their only Human.

Which brings us on to why I paid interest in your post because to me it’s another user unhappy for what ever reason. I’ve seen a few thread created of the same nature. It’s hard not to notice due to how many are unhappy.
This would be more evidence to back what again I feel we both agree on in term of a sudden decline in area that wasn’t a problem before for there to be so many people creating these kinds of threads.

So yes I’d don’t want to start waffling on and your right in what you say. Yes it’s not the end of the world because mastery is down.
It’s the whole point of the situation where you’re left feeling frustrated because you might want to enjoy the challenges.
But it’s the way the system or the whole way the case has been handled from the word go, and we’ve mentioned how it’s been noticed, and for what ever reasons that are going on behind the scenes is having massive problems for users.

The question is why?. If you get no response then that in its self will say it all.
Yet saying that and I don’t follow the steams or owt but hasn’t Matt touched upon being aware of more support and transparency when it comes to areas where it’s becoming a bit of headache for all. Don’t quote me but I do remember something along those lines for I thought finally they are aware of how users/ customers will lose interest in the game the more issues they face issues that get ignored to be never resolved.

If you want I’ve not started mine yet for this month, I got Octobers. So I’ve got TSW4,5,6 installed. Would you like me to see if any work for me?. Because I collect monthly rewards for messing around with stuff like this.
It’s a fun way to get a chance at using them, I mean why else collect if they’re not used for a little bit of flexing hahaha.
Some are hard to get so why not flex every now and then.
Some don’t like to admit that but in every game where collecting is away to enjoy and gain something targets the reward part of the brain.

Like TC2 or The Crew Motorfest, I’d grind like hell just for a silly gold title. Or a childish under glow or window tint.
I’ll never use or even want them, I just collect to say I’ve got them.
Keeps players playing and the mind addicted, ie targeting that reward system.

The monthly’s are the same and for anyone that did get into a competitive mind or have a routine then user of this nature will get angry.
It’s like stopping a smoker from smoking. The mind gets addicted to games in same the way.
You only have to go on YT to see how most will react like No 4 reactor of the Chernobyl nuclear plant if you take games or even worse a phone away.

Anyway went on a little there so please give me.
Enjoy the rest of the day

✌.

 

I don't think so as he posted something just a few days ago. And even if that was the case, still hard to believe no one else is looking after that side of things.

 

No no, I’m busy working on a Batch of DMUs numbers 43 003 to 43 055 for the WR.
Just the two fair left to the picture. DMU’s 43 044 43 045 Set 253 022.

✌.

 

Well can’t be the same person then, and you would think there would be.
Yet I’ve worked in places where I’d have to respond to customers reporting issues with a hotel or coach, even the driver anything really.
I’d get around 10 a day on average, by Sunday I’d have close to 80. Monday 90. All traffic staff had no time with focusing on day to tour operations and vehicle/ driver allocations, so customer complaints got left for weeks.

Sometime we’d have to stay behind with other staff members not responsible for our Job but the company had no option.
This had a knock on effect for customer support on the phones. So passengers missed their feeder or tour coach, which meant more and more complaints came in.

So yes you would think someone would be overlooking the tickets etc but when staff is tight and things get real busy then like before something has to give.

✌.

 

Then at least one of the CM's could post to that effect, then we would know where we stand.

 

Dtg should change the name to Ostrich tail games. It seems they like to bury their heads in the sand a lot lately. The better to say nothing at all approach is wearing thin.

 

I assume that Chris / Support team look to resolve issues as first responders. If something has to be escalated beyond that it's added to JIRA internally, and at that point support "close the ticket" which internally seems a logical thing to do, as ownership is then with someone else in the team to look into/resolve.

The problem is that 1. closing the ticket is viewed by customers as "the end of the story". 2. no one ever gets to hear back from DTG until a fix might pop up in a later patch/game fix. 3. Customers only have contact with Support, it's unheard of for a dev to reach out to a customer to say "hey, that mastery issue, its fixed and will go out in the first December core patch" for instance.

DTG have a horrendous record of interacting with customers. Regularly we hear Matt and Alex say ""we need your feedback on the forums"" and then perception is they run off to the highest mountain deleting any forum tabs that might have accidentally left open.

Better transparency would be to have Alex, Jamie and Harry titled "Marketing Manager" as that much better fits what they do.

Maybe it would be better to have one of the well regarded forum mods act as a paid Community Manager and be the inbetween for customers and DTG, and reply with more confidence over matters to players. DTG policy of "silence is best" is absolutely not the best way to manage customers concerns and feedback.

DTG might argue that the Roadmap is the answer, BUT that's a one way street, full of marketing with the odd easy to answer question hand picked by Alex so as not to ruffle any feathers.

 

You hit the nail on the head and in a way I’m glad you’ve said what you have.
I’d assume at this level or business structure then the main names used would probably be more tied up with day to running of what ever team they are head of. When I raised a ticket then I must have been lucky for I did get a staff member or production manager, Chris.
Then there was one time DTG Matt approached me after I mentioned a problem about liveries not saving, DTG Matt took it upon himself to get that looked into and it was fixed not long after. No hassle no fuss.
And more recently another DTG staff member is assisting with a long standing issue.

So here it’s like I’ve been saying to the OP it all depends on the situation or how the system works internally.
Going back to a previous example of dealing with complaints. Some I couldn’t answer and so I’d pass on to my manager and he me the ones not for his position. Some I’d have to wait for a response from other departments or depots so again it all slows a complaint down.

And yes we’d get complaints that customer care sent yet we could write not fit for response if it was a customer complaining about Hotel food. Not my area so I’d bin it off. This was before technology or computers took over.
Like now and how it works or when humans become aware of a major problem one I’d assume the system would prioritise in order for it to be sent to the relevant department or person.

That would include CM or someone actually working more closely on the feedback threads for like you say and why I don’t watch because it would be pre arranged to avoid any embarrassing questions while live. Hence they are aware and why you to feel like they run for the hills when pressure mounts up. Why I feel they must be slightly embarrassed trying to push products when things aren’t quite right.

I use the word transparency quite frequently or I did do because sometimes it’s take the Human side or deeper company issues to be on display. Yet that too can come with its drawbacks. Too much information can be used as weapon back.
I felt it was very brave what Alan Thompson Studios did when their first DLC game out, That team was all over that and being very transparent about the root causes with YT viewers kicking off. It made a difference too.

Anyway with the OP’s situation I understand why they are having a little grumble, we all do. I totally grasp where you’re coming from.
The point is and one I firmly agree with you on is that when feedback is given not much happens with it.
Okay some is user error or lack of knowledge I’d say any CM can’t be here there and everywhere.
But when user are getting more and more fed up or frustrated with constant upset be route related or monthly rewards again that will build up to what is becoming quite a common occurrence now. Some major blowouts from users. Here I’ve seen some main staff members getting involved. Be out of free will or duty I’m not sure but what I think we can all agree on here is that lack of lower level staff or firefighting problems contained within their job description.

A Human handling things before the lid blows off so to speak. Control the situation or narrative before it’s get out of hand.
A bigger problem meaning bigger names with more to lose are in the spot light, The main management group.
So DTG would benefit just as much as user and we the community would. Yet again would we see simple issues being dealt with and lower staff/ paid Mods avoiding large issues to keep it from landing at the door of the bigger staff members. I’ve faced that issue with Reddit Mods.
They know and one even admitted before telling me to get lost and then Banning me from their feed or page. Banned for asking a hypothetical question. The site has its reputation for being toxic and I can see why if the allow the unnecessary comments to remain while some real issues or questions get ghosted or hidden.

Anyway like you’ve clearly noticed in the stream or Q&A. And road maps I don’t follow because it’s like watching Micheal Fish doing the weather report. What gets said today is completely different this time next week, or month. Out dated or wrong. It’s just my personal preference and opinion on that tho.

And before I go I have seen a massive drop in staff usage on Discord too, mostly any information published is by the Bot. New videos or patch or new product information mostly. But again I don’t use that for the same reasons already stated. It’s pre arranged and sometimes you can feel there nervousness in streams or Q&A. So hard for to me watch because it doesn’t seem natural.

And that’s it really because I agree with all of your comment. Especially when it comes to having lower tier staff or even members on a volunteer basis with free products as a reward. You could have few while a main paid member over sees volunteers conduct.

For going back to the OP if we did have that then maybe they feel less frustrated at feeling ignored now and the many times before this situation. We all have our tipping points.
Which again shouldn’t happen to the OP nor is it good for DTG reputation if more users are being vocal.

Here I try to be more understanding from both sides and not one of stand hard.
To see it from all sides to try get a better idea even for DTG and what it must be like in their shoes.
For I’ve had plenty of experience being a user for 5 years or more and a customer who hasn’t had any product quality issues responded to so doubt will ever get fixed. A waste of time and money really.

Maybe DTG need to look at a new way of doing things including business.
For like the saying goes never mix work with pleasure, not to different from being a community face and then a sales person all while being a manager inbetween. Too much, mistakes are inevitable, quality will suffer and so will lack in customer experience or forum management.

They need more Minions. Some paid, others with added perks for volunteering with a new forum ID.
And let the main DTG staff focus on their main aims for the franchise fixes or improvements away from the heat of the spot light.
Why I told a community friend not long ago about true power with no face. Those with real power pull the strings and let others in the spot light take the heat. No face, no name, no accountability.

Plus with a new game title coming out in 2026 will they have more problems on there hands, if so it’s clear there’s a need for community support because for the OP to be ignored even here with no explanation to calm the situation down could all be done by lower level staff or community members. Thus avoiding any undue stress for the OP. Because what you first explained put a few doubts at rest so in away are you or us all acting like a helper in defusing a situation by providing the necessary information.

Or placing something as a distraction (Photos) it’s not for boosting but to try ease the situation for the OP.
It might help the OP calm down to see things differently till a close explanation is found or a main response or resolution to the original thread topic is done internally due to having a mass impact for players.

Something needs to be done. A big change or shake up to create a new way for the company and players to interact.
But they need to address the White Elephant in the room before any of that can be done. Fix the past and start a fresh new identity.
New faces. While power gets on with doing what power does, gets things done behind the curtains.

I’ll even buy DTG Matt some pink fluffy slippers for when He’s ready to put all the power He has to work on what I’d assume is still a passion for Him. Again looking at all that He does then man He must be drained now. It’s a lot for anyone from a just looking in point of view.

Can the Captain right His Ship? And does He need more crew to do that?.

I here all here have established the answer to the latter question is a yes.
Or Shuttle Monkeys what I’d call the lads driving overnight expresses. Just a bit of a laugh between managers and drivers.
It’s good for moral and building a working relationship so all can get along even when times are hard.

That can only flow from the top down.
So can improvements.

Fingers crossed for all then

✌.

 

Not sure about that because then we’d see their bottom

I think DTG are still able to DOVETAIL things together and it’s other 3rd party who could be responsible just as much as DTG.
Yes DTG is the main product publishers yet the small print does say which company developed it.
Why are they not up for questioning?

If DTG is on trial here then all company names involved should be up for investigation too.
Would that not be a fair thing to do or me to imply.

Or like outside has the jurisdictional system collapsed here on the forum.
Just pulling your leg, of course I see your point because I stand behind what your comment suggests and your right.
But thinking on here would it not be fair of you to possible agree with my statement about others being up for questioning.

By all means am I asking you to agree nor would I directly ask. I’m simply stating should others with some direct connection with any problems or issues you may have encountered with a non DTG developed product be questioned or concerned even. Because being honest with you here then it has been suggested in the past. Not sure by whom or where tho so don’t quote me here.

Some companies may have their own website or forums that I’m not aware or followed up. But when it comes to this forum then would it be another benefit to us the community and DTG if staffing or work levels are too demanding.
Yes DTG could employ more people but that would require an increase in products sold no doubt.

So yes I’d could agree with your statements for is this the very reason DTG bottom seems to be getting kicked more and more often nowadays

A Bottom can’t speak or defend unless it belongs to certain members of parliament. A Face can if it has nothing to hide.

✌.

 

Well I’ve left a few new messages so you will see that I agree. In my comments where I bring you up then I hope I’ve not been speaking out of terms and again you will see how I’ve agreed with other and now you in that a simple response or some kinds of explanation would certainly go a long way. I’m just going of how your original comment before I stuck my nose in felt.
I felt you was angry and frustrated at the whole situation and why I agree with all in if DTG had these members freely available then where are they. And if they don’t then why not which means I stand by what DJsnapattack brings up.

Do DTG need more active CM or new members to take slack away from the key players in all this.
You know I’ve been saying what it must be like for DTG staff to possibly hear all the complaints going around and then work load etc.
So again standards will fall.

I agree where are the CM’s just for starters with a simple response, I think if you did then non of us would be here.
Not suggesting I don’t want to be here because again I have been making observations plus faced similar issues myself so would like to try supporting you and others when it comes to lack of communication or support from dedicated staff allocated.

Here I’m not sure who’s who on that front, I try keep my nose clean but that’s hard when I wish DTG would look into why more and more users or community members are unhappy with things at the moment.

Could be a case of certain members being of on taking late Holiday leave or sickness.
It is rather quiet at the moment so don’t help the situation now but who knows what could happen.
Plus I’ve heard it’s busy time of year anyway.

If I was you I’d leave it for now and see what happens over the weekend or on Monday. If nothing then could be time for a different approach or on a new angle. A new ticket possibly asking for more understanding on why this has happened and the lack of support around be for simple or more complex matters. That don’t matter, the point is no one is around to put your mind at rest.
Even if it’s not a fix to the main issue, a simple response goes a long way.

Anyway gotta dash, work to do and all that.
But you have a good weekend but not if you’re using fireworks. For a man that seeks nothing but peace and silence then yes I can’t stand fireworks. A weapon designed for early warfare yet sold to the public.

It won’t take long before the youth of today use them for what they are early forms off. Rockets and Missiles way before 1950s technology.
And on that note it’s tat tar from me

✌.

 

Yes I agree. All parties should be held to account. Unless it's a core problem that's beyond a 3rd parties control.

I'm voting with my wallet from now on. Tsw6 didn't buy it, the new Birmingham to Crewe route I haven't bought. I may pick them up in a sale.

The Birmingham to Crewe route, while I'm not saying it's a bad route, these modern bus routes aren't really my thing. I may have got it anyway but plagued with all the problems it's a no for me. Now this is a third party developer but as I haven't bought the route I can't really give them a bashing over it.

You could say the same with dtg. I didn't buy tsw6 or any of the routes so I can't really give them a bashing either. Although dtg have been at it a lot longer than most or all 3rd party Devs. Really they should no better than to keep releasing LOVE plagued with problems.

 

And I agree with that too which could lead me on to do these companies communicate well.
Are there more mistakes popping up between DTG and 3rd Parties because like with the lack of customer support or service is communication issues happening behind the scenes for little blunders to appear in main game titles or DLC content provided by 3rd parties.
All this will have a significant impact on customers raising tickets or users taking to the forums to vent their frustration, especially from long standing users that will over time stop using and switch of and look for something else.

You could say it’s like you love a certain car brand but the car is not well made or very reliable. So what do most customers do buy a BMW or AUDI. Something that works and is reliable. Same could be said for games.
A user plans a long evening doing some routes but finds the routes crashes. You don’t finish or like if in a car that brakes down you don’t reach your destination. The whole thing is ruined, time wasted and the pure frustration that a game that looks so good has such problems in places.
Each problem be little or small will eventually become a pain which can all add up to making a customer feeling cheated, again too.
Because by now users know what to expect.

Let’s take you for a prime example of a users switching off or buying TSW6 etc. why because as you say your thinking with you’re wallet or simply put, you know what to expect and so didn’t fall for it. And thats perfectly fine because I was in the same boat right up to the last day of early release and then I gave in. Here I purchased because to be fair the game is still a good game yet I use LD more than anything.
So for 40 quid say it does provide me hours of what I love doing. Creating.
Driving has always been secondary to me and why like the OP I can see His frustration. I would drive to gain monthly rewards so gutted I’ll be missing out driving this month.

And it’s the same with the Birmingham to Crewe DLC. Got some money which is very rare for me so as a customer now very reluctant to blindly buy a DTG published title now. Hence I waited to see what happens and low a behold something has, so I haven’t purchased that route either. Why well If I did buy and it didn’t get fixed properly then I’d be left with a damp squib.
I was hoping the sale would offer some good stuff but with owning most content this sale has nothing or real interest.
I’ve noticed DTG have really thought about what goes up on sale now.

Anyway with all that I can understand why you feel the way you do. I’d feel the same too if I didn’t bother with TSW no more.
Frustrated at really liking the game but in places it’s just not reliable enough to keep using.
The anxiety of will I reach the end of this route, I’m sure it’s on most players mind when hurtling down the tracks.
How can anyone truly relax after a long day to enjoy their favourite game only for players having the worry, the doubts going on in the back of a players mind.

Hence how can any customer buy the Birmingham - Crewe route in confidence if knowing the state of the route.
Obviously going on what others have said via reviews etc.

So again without me waffling on at you I do understand your feelings and sentiments about DTG.
Again it’s only Human nature and why it devastated me when I packed in TSW4. I felt DTG made it so hard which made me make things harder for myself as time went on and the frustration turned to anger. Lost my mind so had to leave. Took me a lot to return to the franchise.

But I did and I have only myself to blame or should I say as a consumer made an educated decision.
Depending how much of sucker for punishment one is.
Your no longer prepared to be a sucker tho nor waste money when again based on your own experience and educational decisions not to continue is perfect logic.

Like putting one’s hand on a hot kettle, we should know not to do it again.
Yet some do and for that have purchased then here we are slightly in the same position
But I still have to say what DTG has amassed in game content puts a smile on my face because being fair the game isn’t that bad.
It’s just certain areas that keep letting users down and right now I’d say areas involving quality and most of all stability or reliability issues.
And that’s not good for a game built around reaching your end destination.

Like the car do we drive along wondering if the engine will last, or use/buy something that is reliable so a driver can relax and enjoy there trip, peace in the knowledge they will reach there destination.
A customer will always make an informed choice based on their preferences or personal experiences.

And this is exactly what you have done. No one can blame you for that

✌.

 

Anyhow, back on topic. When I briefly fired up TSW yesterday, still no progress on the Tier One distance accumulation. Raised another support ticket but not at all hopeful. Basically, November Mastery now a bust for me. So LOVEed off with TSW now spending most of my time in FS25 and even dusted off Run 8 - which gets fantastic support from John Greenstone and Co., despite being a small operation.

 

If it is that then ticket should remain open for his/her return

 

Fs25 any good? I kind of liked the farming on snowrunner. Even if it was made really awkward.

 

I still play tsw. Mainly the older routes these days. Last night I went over the pennines and back in the 142. A bit of a updated TT on TSCommunity.

Although it's a old route with the old sky and lighting and baron landscape. It looks a lot better than whats being released these days.

 

It has a few issues like most games and Giants seem to follow DTG as regards DLC pricing. However there are some excellent mod maps, like Saxlingham, plus a huge sense of satisfaction when your crops and livestock start to produce stuff you can sell or pump into your manufacturing plants.

 

Have you had nothing at all?. Not even an automated reply?
I’d assume if the system collects data from all sources then a possible automated response would be sent to those experiencing the same issue with this months challenges. Yet if you haven’t had anything sent then I’d assume not.

A simple automated response to say the problem is being worked on etc.
Again if it’s all system based or automated then surly it’s possible for this to happen.
Like what one member mentioned about how the system delicates or priorities users issues.
Here again I’d assume a trigger warning to alert the teams. Even if one member is in charge but on holiday they can have their phone or system rerouted. It’s depends on the seriousness or nature of the issue raised. If Ai is involved then it will be doing all the decisions way before it lands on a single staff members lap.

So yes it’s very highly likely a dev or main staff member would get involved.
Nor would I ever expect them too. I kinda have a laugh about it if a DTG staff member did contact me, why because normally you wouldn’t expect it. For me I see it as a privilege or an honour for such high staff members to speak to me or anyone in the community.
I mean look how many users there is, why would I expect preferential treatment over others.

But that doesn’t include CM’s. Going back to square one again.
Who’s overseeing the forums and users concerns. Like in my previous comments where I agreed with in on a simple response could or would do a world of good.

To be honest with you it’s very quiet across the board. Knowing what I do would suggest eyes are watching and rather defend they’re working on the fix. Or something else.

On that note I’d say chill, have a fun day looking forward to playing other games. Again I did for a full year playing the Crew Motorfest.
Look how nice this game looks. I wish DTG had an open world train game.
They have LD so did some Police Cars.

My point is I had enough. I needed a break but still keep my old mind active, especially being bald and half way through life
We all need a change every now and then. My mum would say always look after number one, because no one else will do it.

Ie I never depend or expect anything from anyone. Where all to busy looking after our own interest.
It’s very rare to find a person willing to share interest with anyone else concerns unless it makes them look better by putting others down.
The trolls with nothing better to do.

So yes crack open your old toy box and have a play
A change of environment can one a world of good. I was in driving around sunny Hawaii, to scale nearly too.
Chasing others in my Audi own police car. Fun. And why we play games.

If TSW is sadly no longer making you happy then again look after number one.
Transport Fever 2 and not sure if 3 is out, they are really good games. Defo 10/10 if transport and rail infrastructure and management is you of an interest then man you won’t be disappointed. Very complicated but great work out for my old mind.

Have fun what ever you do, life’s to short nor can we ever buy time when it’s gone.

✌.

 

Might give it a go later vern. Cheers.

 

So, don't be lazy and erase your keys for who knows what reason. The November challenge was long overdue. We are playing the same game.

 

It’s cray that it works seamlessly for some and not others…

 

Try to do as I do:
1. You look for short 10-minute rides. Manually set rain in the weather settings. Complete your first ride and exit to the main menu. Wait 10 seconds. Go to the Mastery section.One ride should be added. If it isn't, exit the Mastery section and re-enter. Sometimes you need to do this 2 or 3 times. For now.We do this until the trip is counted.
2. After three trips are counted, we get a checkmark and a mileage check. It usually counts fairly well. We finish it off with a couple of longer trips. After each trip, we go into Mastery in the same way and We check to see if the mileage has been counted. When one mileage point is completed, it's usually counted correctly.
3. We start the second level of mastery with the free ride section. Once it's completed, everything should go like clockwork.
Of course, everything works far from ideal, but as you can see, it is feasible.

 

I know how it works and have successfully completed numerous Monthlys over the last couple of years (albeit most have needed a kick from Support, though unlike this time usually fairly promptly)... And I have been in and out of TSW numerous times since the November charade began. I've even logged in and out of DTL a couple of times to see if it kickstarts it. All to no avail. And nothing will get done about it now until Monday at the earliest.

 

So don't log out of the game. Or out of your accounts. It doesn't work and is completely unnecessary.

 

That is what has been advised previously and did work for people to kick it into life, so worth trying. Sadly didn’t help here. Only Support can solve this particular issue.

 

I've described a guaranteed-to-work method that I use myself. It works, and it's much faster than waiting for a response from support, which you might never get.

 

Well if you've been following this the rainy scenarios were already completed (though they disappeared too briefly before coming back) but they never added anything to the mileage at the time either. Something is stopping the mileage from registering.

With respect, I'm not bloody daft and I have completed all of the Monthly Masteries since I started doing them up to this month (including the big 1000 mile challenge back in February) so I don't need a lesson in how it works. The fact is, something has gone wrong at the Dovetail Live end and only they can fix it, which unlike issues in previous months is not happening this time.

 

Same here on TSW4 so I’m able to complete PSN trophies, I’m working on reaching level 20 in the class 40. I’m on 16 so not far off.
Here I often find myself thinking there’s no real difference between the titles, especially TSW, 4 to 6 when it comes to older routes.
And rightly so if they remain un mastered from the original release. Yet again tho I like playing the old TSW2 route or London Commuter route. On PS5 it’s just the same if better than some newer routes.

Not sure about you but it’s one reason for looking what I have still to use and never have. So why buy more DLCs in a hurry.
Why personally I don’t agree with the yearly releases no more. To much to fast with time to really enjoy content collected over the years.

For me I’m quite happy playing both or all 3 titles because there is no massive difference that much if talking about older content.
They run or work shall I say better than newer routes even performance wise. Less laggy or likely a crash accruing mid way.

All this tho would suggest that DTG have fixed past performance issues on older routes.
It might not be perfect yet it’s stable and to some that matters more than fancy graphics with no real benefit if crashes or performance issues are there.

Probably another factor as to why I’m using TSW4 more than 5 or 6 at the moment.
I can trust it. So yes I agree with you totally.

Less hassle more play time ain’t it

✌.

 

I can confirm that running a timetable of 10 minutes or more makes absolutely no difference whatsoever.

 

Short runs are chosen purely so that if something goes wrong, it won’t be so offensive, if they lasted an hour and didn't count.

 

One last thing I have left to try is to see if running something on my PS5 sub account kickstarts it.

So far as the PC is concerned, having caved and bought the Kinlaig expansion for FS25, having great fun starting to role play a £0 starting farmer. (Fishing and contracts are your friend).

 

What have you started vern. I've been farming for 10 hours straight.
Well I say farming, most of that has been spent getting organised. Tonight I might be able to get some crops in the ground. I've not even looked at any expansion packs yet.

 

I’ve been playing FS on and off since FS17 and currently juggling FS25 between TSW, Snowrunner and a couple of other games. I was coming along nicely on Saxlingham but having initially held out on Kinlaig, after watching a couple of YT clips I folded, bought it and thoroughly enjoying it particularly indulging the role play element.

 

Thanks Chris. Noted for future reference. Will juggle with Kinlaig farm later to get done.

And sorry for maybe letting frustration creep into some of my postings and references to the matter, here and on FB.