I'm starting to see news items about TSW that have been posted on the Discord server and generously reposted on the forum by members of both. But this won't always be the case. Are we going to have a situation where DTG staff are posting on the Discord server and bypassing forum members who may not hear important announcements? This is concerning because I have no interest in Discord for a number of reasons. And I'm not sure why this switch is being made. Maybe I'm worrying unnecessarily. Or maybe I just don't understand the purpose of discord. I don't know. But I don't like discord and I don't like this trend.
I will say that DTG are way more active on Discord than the forums. At least Harry is very active on Discord daily but we rarely see her on the forums. Candace has lots of one on one conversations woth people all the time, but she is active on here as well. I have notice that articles are posted there before the forums as well. However they are too strict on Discord I find and alot of critical posts are magically removed. Example I posted blurry texture images on the TSW screenshots section and the next day they had been removed as inapproriate and I was muted for 24 hours. The game is dead and I uninstalled it from my Series X on the 16th. Which is a shame since I have been playing since 2020 and had purcased 121 DLC items. I feel like I wasted 5 years of my life.
I get the picture. I'm sure if I started posting on Discord I'd get into all kinds of trouble immediately. Unless I suddenly became all schmaltzy and white knightish Ugh!
I get the impression that the move to Discord was made in some degree, to suppress high visibility issues. Post something on this forum & it’s basically preserved & will show up on google. Texture issues are a good example with multiple threads on the topic popping up, when googling the problem - same from Reddit & Facebook. Discord though, doesn’t do that. On Discord you have a much more effective ability to suppress & even punish community members for discussing such topics. I’m sure someone will be along to tell us that “posting issues in a screenshot channel breaks the rules” but I don’t think many actually understand the gravity of the problem, there is a significant number of routes in the game now which are plagued with the issue & seeing those texture issues are basically part of the gameplay. Discord is a highly mobile, fast moving chat, rather than a suitable discussion board. The only conversation you can ever have on Discord is the singular topic that’s the most popular at that moment, once the topic dies, the conversation is gone & there’s no getting involved in it unless you’re there every minute. If you come along 2 days later you’d never know it happened. I think for a game that has so many issues, technicalities to learn, community resources to be shared & many other subjects, something like Discord is the worst place you could pick as your main communication base. The other big simulators aren’t doing it & those sims are ironically in much better communication with their users.
This one does grind my gears.. i joined this place not long ago because I'm not on social media.. had enough of buying broken dlc and just having to wonder if it will ever get fixed.. Turns out i joined just as DTG decided they dont want to use the fourm they (presumably) pay alot of money for, as the main contact channel anymore.. so im back to square 0.. well square ½ as just like everyone else on here I can now grab at any straws and try and peice together whats going on! I wont join Discord as they aren't known for the greatest security and I shouldn't have to join a 3rd party app.. When DTG have this fourm! I ask myself why.. But I wouldn't want to have a public fourm that documents how ive failed to do my job over a number of years either!! (Not that id still have a job if I use DTGs definition of 'Fixed') Litterly years of receipts sat here acknowledging they are aware of years old bugs but still havnt fixed them! Id much rather a "closed" server so I can keep up the appearances of being in touch with the community, with the added bonus of being able to curate who sees any criticism and mute anyone whos not on the same hymn sheet! Dont worry though we get to know when to open up the wallet on here quick enough though!
The forum isn’t just about what people are saying now. It is a highly valuable and searchable historical reference tool for current and future players to be able to find information about any aspect of any of the games DTG make including all the vast back catalogues of DLC. Discord is not a suitable substitute for that. It’s a chat room. It’s okay for it to exist as well as the forum and I suppose the staff can favour giving people instant gratification there over being visible here but they may not realise the dire consequences of closing down the community reference tool they have here if they decide to do just that. It will cost them money. I won’t play complex games that don’t have a decent place for me to find out all about them. I’ve done a lot of research over the last couple of days just on the forum in order to persuade myself to spend another £30 on DLC in the PS sale. All the info I needed was contained in these pages. I wouldn’t buy any DLC blind. Too risky. I could always try social media comments if I could find relevant ones but everything is painted as bad there as it is where people vent. There’s no praise or balance on social media platforms. Here there are balanced views from the most dedicated players and I can find them easily. There’s also education from such enthusiasts. It’s a massively useful resource. I wouldn’t use Discord. It’s a chat room. That’s why it requires the staff to do 24hr a day moderation 7 days a week using extra staff and AI bots. It’s of no use to me. I would stop buying DLC if the forum goes. Closing it would drive me away from TSW. Don’t be daft DTG, you must keep the forum.
Not really used this forum in a while, I am not a hardcore train sim player I kind of play it come off it, then come back to it. It is crazy what has seemed to happen on here. Seems so much of the core fans are unhappy and I cannot believe the dovetail team are not that present on here anymore. This forum is so useful it has to stay alone used so many guides from it over the years. Please don't abandon it.
Yes, nice words. But I have the distinct impression that there is a greater presence of the CM's on Discord these days than on the forums. Just like on Discord, valid and urgent questions are being asked on the forums. I don't see a lot of answers or updates here though. What's so hard about giving " quick and informal replies to individual questions " asked here on the forum " in real time " ?
All I'll say is that the phrase "Talk is cheap" applies here. (Well that, and to be clear this is a remark directed toward DTG, not Calidore266 personally)
Discord feels like a chat with friends. You ask something and CMs or devs reply to you in an informal way. Answers like "No news" (a polite way of saying "I have no clue") or "someone sent a patch for x thing 3 months ago " seem valid there. If they said the same in the forums, someone would quickly tell them to go ask the question to someone that knows the answer, or in the case of the patch someone would ask why is it taking so long to get it into a game release. The issue is that, even if Discord feels like a chat with friends (thats what you usually join discord for, chatting with friends while you play a game), when we are talking to CMs and devs we are not approaching them because they are our friends but because they are staff members of a company. That line is somewhat blurred in Discord.
I am on discord but the forum is easier on the eye and used more by the community. DTG should respect that and post on both.
If they are censoring posts on Discord that’s yet another reason not to use it. May have posted this previously but seems DTG are copying N3V. When I posted on the Trainz forums a few weeks ago about something, I was told don’t expect anyone from the company to respond as they rarely visit their own forum. Yes, you guessed it, all over on Discord. So as seems to be the case here, the forum is simply retained as an echo chamber for the malcontents (and token acolytes), neatly corralled and tidied away.
What I hate most about Discord are all the ' expletives ' in the form of obnoxious graphic files, without a setting to supress them.
Discord is way easier to get communication out and also if setup correctly, to track and link issues. I don’t know how it’s setup do DTG, but I do use it for other games and it’s better to find information than searching a forum. That being said, if you want to talk to a community, it should be easier in theory but it seems to me like forums are better to that. It also seems like it’s a split of younger people liking Discord more while older people liking forums more because it seems more structured. As someone between that I use both, but I can see why most here like the forums over Discord because you can continue the conversation over time vs hope that the company Discord is setup in a way that makes it easy to have those conversations there.
I haven't actually used this forum for very long, but would hate to see it go. Better than the game itself most of the time!!! And I would never use the glorified late 90s chatroom that is Discord.
That is exactly how I have seen discord it's hard to keep track what's going on unless your on the app a lot. At least on the forums you can follow the structure and replys.
Some of the discord mods are kinda overly strict, nearly got silence from pointing out how stupid it is for companies to care what happens in games (train crashes) so yeah great training there. but you do also get good mods that will talk to you for a few hours about stuff of interest in general
I just don't like the DTG discord in general as its channels are mostly too vague, its hard to make chit chat in there without other users getting involved into their own chatter. At least with the community TSC Discord, there is alot more channels dedicated to specific DLC regions, so this isn't as much of an issue. (Or at least I dont think it is, I only look at the NA based DLC channels). I just dont really have a use for DTG's discord when a better community one is available.
I have only used the DTG discord a few times now, unfortunately I never seem to get an answer to my question... They arent even hard or controversial questions... "how fast do I need to go for the SPG coal loader service?" for example or even "is there a way to close the PCS on the GP9?" no reply as the chat moves on with the popular topic and I guess I just hop on the forums.... its a touch annoying as I would have thought the instant nature of discord would make help and getting info easier (read: quicker)
Well, I'm not on Discord, simply because I can't see what's there without joining it - when someone links to anything on Discord I get a login/create an account screen. What I'd prefer to see would be some preview of what I'm missing. All the forums I eventually joined were lurked by me for a couple of years prior to creating an account, when I finally had something to say, or it was required to download some attached in a post file. Discord doesn't allow seeing any content without an account, hence I have no interest in getting there. I don't feel I'm losing anything without it.
Was a great Fifa forum for many years and then EA killed it for whatever reason. Many of the regulars moved to a discord server if I remember rightly, but who knows what became of that. Fifa community was never the same for me after that, despite reddit's best efforts!!
It should actually be easier to keep track of those things in Discord, but if it’s not setup correctly with the proper channels, searching becomes a disaster. That’s my only issue with Discord (and chat programs like Slack).
Hey folks, Just wanted to jump on, but I can see that Calidore266 already quoted a message from me that is essentially what I would've repeated here. But to quickly summarise: We will always share all major news across all of our spaces, including the forums. To give you a little peek behind the curtain, though: All of our posts need to be formatted manually, which means that once an article is ready, someone from the CM team has to format it for all platforms. That includes the forums, Discord, and Steam, since each of these platforms works differently. Sometimes, this means that a post might be a few minutes late on a platform due to unforeseen issues, like losing the entire copy even if you saved it (Looking at you here, Steam). I personally always try to do the formatting on Discord first, as it takes the longest and has the least quality of life features to make things easy. That might be why Discord news might appear before they appear here on the forums, but the difference shouldn't be more than a few minutes. Hm, that shouldn't happen. If you give me your Discord username and the approximate date of when this happened I can review this and, if necessary, chat with our moderation team about this. We generally need to be more strict on Discord, as it is a much more public space that's also easier to access for younger audiences. Additionally, the number of messages on Discord is much larger, compared to other spaces, which is why we need to keep things tidy and family-friendly. However, we are just as open to criticism on Discord as we are on here. If you ever feel like you've been treated unfairly, you can always reach out to our moderators or our Community Team. Being honest, we did not anticipate the Discord server to be this popular and to grow so quickly. Intially, we thought to get a few hundred members, but right now we have over 6000. I hope this answered a few of your questions. All the best, Jan P.S.: I understand that Discord is not for everybody, and that is totally okay. You are welcome to use the community space that best suits you. But the Discord server is here to stay. If you're curios, give it a try. Discord is free to use, and joining the server is easy, just follow this link: https://discord.gg/dovetailgames
Yep, Discord is not the easiest regarding formatting options because, guess what, it was not designed to be a substitute for a forum. It was designed to replace TeamSpeak, the voice chat platform. Then they started adding more and more stuff making it the "try to catch it all" bloatware that it is now. But it certainly has an advantage. Most gamers have an account there already. Thats why it is so easy to get new members into any server.
So much for DTG saying discord is not taking over the forums if that’s the case then why do you hold discord Q and A streams yet thing posted here always go ignored.
Hey there, Easy answer: Because Discord has a stage feature that allows us to do things like this. These Q&A sessions are meant to be casual hang-out sessions between the community and us; however, we are currently reconsidering if we want to record and share this on our wider channels in the future. On the other hand, Discord doesn't get a Q&A thread for upcoming preview streams. Again, you are more than welcome to join us on the server if you wish. If not, that's fine too, but as I've said before we use our different spaces in different ways. All the best, Jan
See how this has become a "them" and "us" situation.. Even in your response.. "On the other hand, Discord doesn't get a Q&A thread for upcoming preview streams." Every customer should be getting the same information DTG have this forum.. you pay money for this fourm .. as a customer I shouldn't have to download a 3rd party app to be "in the loop" when this place is here!! And you wonder why the community is in the state its in!!
If the Discord server already has more than 6,000 members and counting, I don't see the incentive for DTG to maintain the forum for much longer, at least in its present form. They'll want all of us to make the switch to Discord eventually and that's where the Moderation team will reside. They clearly prefer it, their presence on the forum is very limited these days, other than in Announcements and Articles.
Every community space does get the same information, as we have stated previously. Nothing new was said during the Q&A session.
I appreciate that I don’t use discord I used to didn’t like it so removed it. and the feedback about the server from members in here certainly don’t entice me to join sadly.
Sorry I disagree Jan. we have had information posted here in the forums form members who are in the discord server. It shouldn’t be down to members to post information here from another platform you operate you pardon the pun I know this isn’t your decision making and not having a rant at you but it does seem the forums are getting side stepped rather slowly which is a shame as some really really helpful members in here.
Like ive said in here before... I wouldn't want 10years of receipts showing how poorly I do my job publicly avaliable either! The past 3 months DTG have managed to make me go from a Day1 supporter.. thinking the bad rep was just the normal complaints.. being blown up.. To now.. having 0 trust in DTG to maintain a product ive invested 100s of pounds into! Its over for me! The new JT route looks great! But im over how DTG treat me as a customer!
Not a great look. But also, I would not worry about missing out on a 'Q and A' with community managers that will be full of marketing bs and buzz words and very little else.
I mean what were you expecting? Just a box ticking exercise, much like the Q and A threads on here. Look at the Just Trains Class 142 Q + A recently, where exactly zero questions were answered and the thread was pointless.
Yehh.. about that.. Devs should be posting on here if they post on discord right? (Because we get the same information) Shouldn't be up to the 1 CM who is on the other side of the world to be shuffling information around for us! Ps 5 hours ago you reassured us all we dont miss out in anything.. can you please show me the thread where the devs have been engaged with the community on this forum in the last few weeks?
I absolutely hate Discord - it's got to be the least user friendly platform I've ever used. Case in point - I keep getting notifications telling me that I've been "mentioned" but I can never find those posts or messages however hard I try. I simply can't find anything on there, ever. It's a complete mess. I REALLY hope these forums aren't wound down, meaning that we're obliged to rely on Discord in order to remain connected.
Anyone thinking of joining discord should have a read of these first: https://www.bbc.co.uk/news/articles/c8jmzd972leo https://discord.com/press-releases/...cident-involving-third-party-customer-service
Honestly discord is a joke and the DTG one is shocking. You have people acting like complete fools on there desperate for attention and likes. The mods do nothing however as soon as someone who isn’t friends with the mods says anything they are onto you like a dog with a bone. One of them in particular likes to speak to people like he controls them you dare answer him back he don’t like it. I left soon after I joined as it was just horrible.
Gotta agree on that, if your (not referring to the op or anyone in particular) that much of a controlling parent maybe try parental controls they’ve been around for decades…
Just chiming into the thread - there's alot of reasons why we seeked out to create a Discord, and I think it's fair to say it's evolved quite quickly into its own thriving space, which we're super pleased about. The Discords role isn't to replace the forums, or the community here, but help us server wider and different audiences. It's worth acknowledging it too, but the players who might be interested in Metro Rivals as an example, might not be the audience we tend to see use online forums (broader gaming market). When were looking to support all our titles, we started by looking at a space that can serve a range of community types, and Discord is great for this. Something I will add, is that the UK is currently still working with new laws regarding the Online Safety Act, and currently we're doing our best as a team to understand a few elements: Do our existing community spaces follow these laws? Are we at risk of needing to change/update anything in regards to the laws? How long do we need to make changes if we're asked/forced? These conversations are still ongoing as a note, it's not something I've looked at for a few months though. When we looked at some of these questions relating to the forums however, it did give us a chance to audit how we can best share information, and it's still something we're working on as a team as we create new communication beats (like Q&As). I also wanted to address the repeated point that some platforms feel like they get exclusive content: in all honesty, regardless of the new Discord existing, this has always been happening naturally anyway: YouTube (and Twitch) get our livestreams and roadmaps, and whilst some of that information is shared across, if you want to hear our full insights, you have to visit our channel/video content. I know many users on here don't enjoy watching our streams, which is completely fine, but the option to get involved is always there. (I know hyperlinking exists too, but someone has to source that information natively). Other Socials get exclusive content, competitions and screenshots/videos from our teams about DTG events or releases, which is managed by our social team, and typically isn't shared elsewhere. Discords (both our official and community-run) have a great advantage over typical forums, in that conversations happen in the moment, and it allows us to talk instantly with players who are active, and often get quick feedback/responses to issues, patches, news or anything community related. As mentioned, they can double up as voice call areas too, and this has proven to be massively successful in our recent Q&As for providing more honest updates about weekly progress. We're still looking at sharing this wider (YouTube). Forums are fantastic at retaining easy to find information, providing stable links for our team to refer to, and as many of you here prefer, it's generally easier to paste and present information. You do need an account, but apart from that it's all in browser, lightweight, and generally a mix of both current conversations, and an archive of discussions from the past too. Personally, I find feedback from the forums the easiest to share with our internal teams if we're just throwing a link at them. Just to acknowledge, we also have in-game news and platform specific news, which serves the community who don't get involved in any of our dedicated spaces, and whilst we aim to keep those spaces as updated as we can, we do see limits here too (links can't be embedded etc). Just further goes to my point that, even in the best of intentions, sharing community information isn't always equally viable or preferred from one space to the next. The point I want to make here, is that information will differ per platform, but as a team we still share key information across all spaces. There will be some features that just work best on certain platforms, and the option to join those spaces will never be limited, but I see this as a general community space dilemma, rather than something the new Discord has uniquely caused. For now though, for the people on our forums, we're still active and supporting this space as best we can, and if any changes come to any community spaces, we'll let you know! I love our new Discord, but if it's not your thing, I'll catch you around on here!
The problem is that you're coming here less and less. Here, I use an automatic translation into French, with Google.
But its not though.. When candece is having to Copy and Paste statements that Devs have made on discord but not on here... We are not getting the same information as Discord (unless the CMs job is also to make sure they dont miss a single thing on Discord and funnel it to us on forums) Again this comes into DTG having some SOPs that every dev/3rd party follows.. If the Devs are going to make an "official statement" (ie like AABS did yesterday) that should be avaliable on official channels or you are doing exactly what you said your not and certain parts of the community end up with differing information.. Case in point.. AABS "has been actively discussing with the community the past few weeks" Again I asked Jan yesterday... Can you please link that thread... because I must have missed it... (Player feedback thread has been using talking between ourselfs for weeks) You lot (DTG) keep saying 1 thing But doing another.. Actions are MUCH louder then word!! P.s trying to use the UKs current political situation is an absolute cop out too.. There should be 0 NFSW content on here or discord ... so no.. no... you dont need to do anything extra DTG
