PC Desktop-style All-metal Train Simulator Control Console (with Mechanical Damping)

Oh no such a rollercoaster for you. Im waiting to see how your story ends before deciding if I want to order so please keep us updated

 

Hi! Of course, I will keep the story updated till end.
Four days ago, when I received the fast answer to my complaint, they asked me to send a picture of the label such as to go against the courier. I've sent immediately the picture and since then, again, no answer.
I tried again to get in contact to see if they received the picture and which is the status of the claim and no answer.
I really don't know what to believe...

 

Hi! Just received the email with the confirmation and tracking number for the expedition of the replacing unit!

 

Hi ionut.orascu,
Great, it's getting closer, but you're right, we'll need to find a solution regarding the packaging given the number of returns due to breakage rather than malfunction.

Good luck to you, your wait is almost over.

Best regards, tof

 

I have an ideea regarding the packaging, maybe can be applied and will help:
Studiing the damaged unit, I observed that the big handles are tightened with long screws. Maybe this handles can be removed for transportation such as to allow a piece of foam (shaped properly) to protect the upper / sensitive part. Than the handles can be screwed back by each user, there is no engineering needed for this. In the end also the overall package dimensions can be slightly reduced.

Regards,
Ionut

 

I got one of these just before Christmas and have to say I love it.

 

Hello!
Just received the replacement 10 min. ago
This time everything looks ok from the integtity point of view. As I'm still on the job, I just wait the evenig to try it!
Thanks again to Sim Workshop for the approach in such cases!

 

Everything ok from functionality point of view also. Using it on TS Classic. A bit tricky to set on my own taste, but all good after proper settings.