Dovetail Live Unable To Take Cc Shots/ Upload To Cc.

I’m looking for some assistance in regards to issues I’ve been experiencing for a numbers of weeks.
At the moment I’m unable to take CC shots to then upload onto CC and has been like this for around two weeks now. Or since a class 43 Kingdom Rail livery went up.

I’ve been experiencing some issues on TSW6 but will accept the photos after a few tries.
Yet on TSW5 I’m constantly getting this error message.
This has prevented the flow of work created and is now backing up.
18 units and this number will go up if I’m unable to use CC as intended.

On a side note I don’t wish to be here after 2025 but this issue is preventing full access to CC.
Therefore I now require some assistance/ answers as to why this is happening now. It’s never happened in all the years I’ve been using CC.

Thank you.
✌.

 

I forgot to add that I have taken steps to help fix the issues.
I’ve logged out of DTL, closed the game and PS5 system off. Then started as normal by re signing in.
On TSW5 my liveries were quite high at 265. I’ve deleted a few so I’m now at 235.
The only measure I’ve haven’t taken is photos or saved photos. Yet if that was the case I’d assume I wouldn’t be able to use TSW6.

Each step taken hasn’t resolved anything.

Again thank you.
✌.

 

Hi Chris, sure I can do that, need to after last time we spoken.

Anyway done what I can with this one. Tested internet connection and all that. Can’t be my internet tho because I’m able to play other online games no problem.
What could be a problem tho is I still don’t have access to the original email linked to the Rigsby account. Yet I do have a secondary account (BlackstripeTSL) I could use and have full access too.

Would it be better to use my secondary account if that’s possible?.

Thanks.
✌.

 

I’m unable to gain access to support. Yet I’m signed in here and on DTL (The game). All under the same email and password.

But I will say this I’m not prepared to chase this. It’s one thing after another and for what?.
Anyway you should know my account after banning so much work, but that’s the way it is. Plus I have to say after all the years playing this game it seems very odd that I’m unable to upload after recent events regarding GBR.

You can’t blame me for thinking like this and why again I’m not prepared to chase or play games.
So I’m back to square one. I still need assistance now I’m unable to follow your instructions to contact Customer Support.
I’ve tried via CC but all I get is this!.


Thank you.

✌.

 

I have tried all this. The right corner was the first place I went after the link sends me to the support login.
Then doing via support would only direct me to the same support page.
I know you’re doing your best to assist and I do appreciate that. I do wonder if it’s my email tho. Why I asked the previous question in my first reply back to you about email or no access.

I’ll take a second look at my emails key links and get back to you tomorrow.
It’s important I speak privately because enough has been said in a public domain. I’m sure you’ll agree life’s isn’t a show, to some yes.
But not me. Therefore I’d like to clear this issue or any other issues that I feel needs to be fully addressed before I can continue without all this drama. As before I can find all this very stressful and most inconvenient, so again I’d like to find a path of not less resistance but one less painful than it has to be for me and for all.

Again thanks for your time.

✌.

 

A very AM update.
So checked all emails for customer support account. The links had not saved basically or outdated with the original emails.
Now I know for certain I had a separate account already set up. This is why that freshdesk links comes into the frame again.

What happened is this.
Went to set up a new support account.
Got this.
When I received the email it said I already had an account and left me a link to directly sign in. The sign in link directed me to this page?!?.
At this point I’m at a loss. Why send me to Focus Entertainment support.
I know I’ve placed all the correct email and password in. The same details when I last contacted customer support.
I’d be entering these details as normal yet your system doesn’t register it. Freshdesk and Focus is where I’m directed too.

So basically tried setting a new account up but as you can see by the shots I’m being directed to Focus Entertainment again.

Thanks Chris.

Lee✌.

 

Hi Chris, well that answer why I was being directed. Anyway I’ve submitted a request before sending you this reply.

Thanks for your help.
Lee.