An Open Letter To Dtg And Rivet Games, Tsw, Slop, And You. Where Do You Draw The Line?

Similar with the 385 which is even worse…. Years ago now they said they would try get a trip up here to get new recordings and they haven’t bothered still….

 

This is the thing that confuses me the most, they have worked with AP in the past for sounds, if they can't get the time or access to the stock why don't they ask AP to help, by either using there pre-existing recordings for TSC, or paying AP to go get new recordings, 1st thing i learned about running a business is delegation, you simply can't do everything yourself no matter how hard you try, and if you do other parts start to suffer from lack of attention.

 

Because that costs money and decreases margins when people will buy stuff with cheap and garbage soundsets anyway.

 

Rivet Games’ Southern 171 and 377/3 pack it’s even harder still.

This will not be a long winded rant, I am just simply looking for answers on why both Rivet and DTG think it’s acceptable to release any addon that is so poorly finished and appears to have had so little care.

For starters, you have the 171, a train that has effectively been sold to us for a fourth time that still has issues from the very first iteration, AI marker lights that are missing, ear splitting sound bugs, parts of the cab lighting up with the headlights, light leaks, and not only that, but you have brand new bugs to enjoy such as 5 fps when looking at exhaust smoke, gangways being different lengths and so on.

Then there’s the 377/3, which not only uses the outdated and worse version of the existing 377, but also still features all of the original bugs too! Coupled together with light bleeding through the model onto the right side marker and headlights, seat collisions still there from the original version, tool tips that are still interactable and making noise despite being removed from the model, a suspension setup that occasional launches the train into space, brake pad models that spin with the wheels, gangways that aren’t animated, an out of date PIS system that not only looks terrible, but displays nothing but the final destination, constant sound issues, and more crucially, missing core features such as guard mode and third rail sparks.

The sheer lack of care and quality that we are expected to pay for is frankly shocking, and I refer back to my main question - Why on earth does DTG and Rivet think this abhorrent level of quality and care is even remotely acceptable to try and sell to us? More-so onto to DTG who have been very happy to push content like this out to us from both themselves and multiple parties.

I don’t want platitudes, I don’t want reductive remarks, I don’t want to hear the team are once more allegedly working on fixes to never arrive; I want answers, culpability, solutions and changes. This franchise which we all hold dear has been on a consistent path to becoming Slop Sim World and you have a responsibility to at least uphold a minimum level of quality and finish that should be deemed acceptable, and whatever it is, it should not be this.

Thank you.[/QUOTE]
If anyones been following this for some time then it is time to draw the line.

Simple as. I can’t speak for everyone here but where is the standard. A standard that customers come to expect, the stand or level a person sets, boundaries or line where they are no longer willing to be treated so wrongly. Not ego, respect and allowing justice to the man not the system. Then a standard the company wants to provide its customers. It needs too for its own sake.
If that level of customer satisfaction isn’t there from the off then what does that say about a company conducting business in such a manner.
Quite prepared to allow products to reach market in an unsatisfactory state, only for customers to leave feedback with no real response to the customer question or concerns.

So yes there has to be line. A line where respect is crossed by how DTG evade feedback or any situation of real concern to the individual.
This will only leave customers feeling ignored and uncared for by DTG. Add Ai response to the mix with any feedback or criticism gets lost in the system.

Chasing for answers or time frame when a fix is certain to come. If no one’s gets answers then what options are left?.
Not being rude but what’s your trying to address has been on many members mouths. I’ve said myself some might stand and go against the narrative where others seek comfort in the group mentality. You could try explaining from clarity or emotional reaction and if I was to give you any advice then there is a risk of losing energy.

If I was to be honest (Personally experience) I’ve given DTG and its staff members more than one chance, they took the p#ss.

And they don’t listen to its customers anymore. So why chase a company that gives its customers the run around.

It’s not right and if something ain’t right fix it.
Clearly the chances DTG had to do something have passed.
Ignorance comes with consequences.

Their own making with its once loyal customer base that are no longer there to protect DTG or be able to cover up the mistakes publicly.

Sad, but no time for sympathy.
I support your cause, but use the Fox before releasing the Lion.
We can all talk all day long with this situation and from many angles and perspectives, but one thing remains noise but no movement.

It’s fine drawing a line, but with no eraser to rub the cycle out then you haven’t got all the tools to draw a new one.

Due to the subject matters you are welcome to DM.

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I wonder what a long winded rant would have looked like!

 

Never explain to those that ain’t on your level.

They will only bring you down to theirs.

The difference between speaking out is courage to go against the masses looking up.
What they fail to see is the kingdom has already fallen, because the seeds have grown to move the foundations.

When you speak openly you move the foundation and this scares the masses.
Friction isn’t comforting it’s the courage to throw yourself into the fire.

Only the strong do this, the free, not the weak.

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Isn't there a contradiction there ?

 

I appreciate the sentiment there mate, but philosophical debate is a bit beyond the purview of this forum, we all know there are problems, we all don't like the situation, and if we could do anything about it, we would re-hashing the same arguments time and time again in different threads just breeds discontent instead of constructive discourse, you made several good points but nothing we all haven't said numerous times before over to many threads to list, at the end of the day DTG will do what they want, until they start loosing more money than there making very little will change, and as consumers it's a double-edged sword do we punish them by not buying, that carries big risks for both parties, would it force DTG to pay more attention to quality or would they just pursue other revenue streams, none of us have come up with a workable solution to this problem.

 

This might help you understand what the law outlines. Your consumer rights 2015.
https://www.gov.uk/government/news/new-rights-for-consumers-when-buying-digital-content
https://commonslibrary.parliament.uk/faulty-goods-digital-content-services-2/

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Its simple. If I like the look of something I buy it, if I don't, I don't.

I don't have to have a internal debate as to how it might affect DTG's bottom line, or whether somehow I'm sullying myself.

Some people seem to not be in control of their spending habits, clearly.

If it's working for DTG then they will carry on as they are.

Personally whilst there are reasons to be disgruntled, in my opinion and I know I'm not alone TSW is in the best place it's ever been. It runs smoothly (I am on PC), new features like suspension make it immersive, it looks good, we are getting more variety and more third parties and generally content is improving.

I don't know who "all" is? You can do something about the "situation" (whatever that is), don't buy DLC if you feel it isn't good enough. Simple, end of.

 

"Never wrestle with a pig in the mud: you'll both get dirty, and the pig likes it." ;-)

 

I play on PS5 and I can tell you: apart from the notorious 'blurry' routes the game runs fine. Recent remasters are performing really well.