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Xbox Series X It's Saying I Don't Own The Route But I Do

Discussion in 'Technical Issues & Player Help' started by alextoyne2000, Sep 15, 2026 at 4:57 PM.

  1. alextoyne2000

    alextoyne2000 Member

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    Hi this is what it says Iv owned this route since the train SIM world 3 till know it says I have to pay for it again 17894874648265112186336842237193.jpg 17894876490972077016464750281701.jpg
     

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    alextoyne2000, Sep 15, 2026 at 4:57 PM
    #1
  2. dtg_jan

    dtg_jan Community Manager Staff Member

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    Hello there,

    Xbox content seems to take a little longer to unlock for owners. Please try to either restart your console or refresh the store pages, it should be available soon.

    All the best,
    Jan
     
    dtg_jan, Sep 15, 2026 at 4:57 PM
    #2
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  3. adam#5121

    adam#5121 Member

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    also me
     
    adam#5121, Sep 15, 2026 at 5:08 PM
    #3
  4. davebadger#4587

    davebadger#4587 Member

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    Same for me as well as the santa fe in the 90s pack
     
    davebadger#4587, Sep 15, 2026 at 5:10 PM
    #4
  5. adam#5121

    adam#5121 Member

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    Even on pc version microsoft store
     
    adam#5121, Sep 15, 2026 at 5:12 PM
    #5
  6. alextoyne2000

    alextoyne2000 Member

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    I have restarted my Xbox and refreshed the page about 5 to 10 times still not showing at all
     
    alextoyne2000, Sep 15, 2026 at 5:12 PM
    #6
  7. dtg_jan

    dtg_jan Community Manager Staff Member

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    Hello folks,

    We've seen multiple people reporting Kassel Würzburg specifically missing, our Retail Team are aware and investigating this at the moment.
    We will report back once we know more.

    All the best,
    Jan
     
    dtg_jan, Sep 15, 2026 at 5:15 PM
    #7
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    • Helpful Helpful x 1
  8. trainbro#3176

    trainbro#3176 Active Member

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    same for me on xbox pc
     
    trainbro#3176, Sep 15, 2026 at 5:33 PM
    #8
  9. dtg_jan

    dtg_jan Community Manager Staff Member

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    Hello folks,

    Quick update: It looks like the entitlements were not set up for Kassel Würzburg on Xbox. We are in talks with Microsoft at the moment to resolve this issue ASAP. We will update you once we know more.

    All the best,
    Jan
     
    dtg_jan, Sep 15, 2026 at 5:39 PM
    #9
    • Helpful Helpful x 3
  10. Kompatui

    Kompatui New Member

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    the same problem for me
     
    Kompatui, Sep 15, 2026 at 5:41 PM
    #10
  11. davebadger#4587

    davebadger#4587 Member

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    Is this the same with the santa fe in the 90s pack as its not showing up as owned for me
     
    davebadger#4587, Sep 15, 2026 at 5:42 PM
    #11
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    • Helpful Helpful x 1
  12. dal#7945

    dal#7945 Well-Known Member

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    Same for me with both
     
    dal#7945, Sep 15, 2026 at 5:44 PM
    #12
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