New Tsw 2 Trailer

Discussion in 'TSW General Discussion' started by byeo, Jul 15, 2020.

  1. byeo

    byeo Well-Known Member

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    I’m sure most of us have watched the new TSW 2 Koln-Aachen trailer by now and I’m sorry if I’m repeating what others have said. But I find it very poor that this trailer has not been officially posted by someone from DTG in these forums. I had to find it on page 1 of the Questions: Koln - Aachen thread started by DTG Protagonist though it was still posted by member Inkar.

    Subsequently it is viewable on, YouTube, Facebook and their Twitter feeds as well as fan-made pages on those platforms.

    It’s not the end of the world, I get that, but come on, the official forums should be the number one place for official news and info as well as Facebook, YouTube and Twitter. It just so happened that I came to these forums first, saw the post made by Inkar and then went elsewhere to try and find more info. Can we please have official news and updates posted on every platform?

    I don’t want to bash anyone, it’s more a frustration.
     
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  2. fanta1682002

    fanta1682002 Well-Known Member

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    very good tsw2 new trailer
     
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  3. Stockton Rails

    Stockton Rails Well-Known Member

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    You’re right to be frustrated about this... I have no clue how they could miss updating their own official forums with any new info related to TSW 2. That said, I’m sure there’s a lot more going on behind the scenes these days with the release of TSW 2 right around the corner... they might just be running a little ragged right now because of that.

    Sure hope TSW 2 delivers the goods, and addresses many of the issues folks have been living with in TSW 2020... we’ll all find out soon enough.
     
  4. longo239

    longo239 Well-Known Member

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    It is frustrating and you shouldn't have to make excuses for them not doing what they should be doing.

    It's not as if this is a fan forum and people are asking for them to make their announcements on it. It's their official forum which they created to interact with their community.

    I don't think it's an unreasonable expectation that news and announcements are made here as well as the other social media platforms.

    Making excuses that they are busy or it's another department is not good enough.

    At the moment, they are telling people during streams to make suggestions in the forums and report bugs in the forums. But if they can't find the time or be bothered to advertise their latest product in the forum, how much attention are they really taking of any bug reports or community requests posted here?
     
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  5. davidh0501

    davidh0501 Well-Known Member

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    It’s the apparent incompetence it displays, which can only reflect on the rest of the organisation.
    You have the impression that the PR department is run by one person in their tea break.

    And the last two trailers (shakes head sadly).
    Irritating rather than informative.

    They might as well combine the publicity manager with the community manager and save some money.
     
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  6. DTG Protagonist

    DTG Protagonist Has left the building Staff Member

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    There are openings both for the role of community manager and community director if anyone is interested in applying. You can find details here.
     
  7. longo239

    longo239 Well-Known Member

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    A very professional response.
     
    Last edited: Jul 15, 2020
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  8. LucasLCC

    LucasLCC Well-Known Member

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    I had the understanding that there was a temporary community manager in post?
     
  9. DXR8002

    DXR8002 Well-Known Member

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    DTG Protagonist

    I don't mean this as a personal attack but as time goes on your replies in these forums are becoming increasingly snarky, particularly your comments in the other thread about users not opting to join social media in order to be updated on TSW news. We made the effort to join these forums for their intended purpose by the company you represent and it is fair enough for users to make legitimate complaints about the lack of news being posted here. You are not representing your company in a good light and your sarcasm is only contributing more to the negativity towards DTG, and with good reason. Kindly show your customers a tad more respect. We are all here to support you at the end of the day, but with this attitude you will find membership here dropping off, I guarantee you that.
     
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  10. DTG Protagonist

    DTG Protagonist Has left the building Staff Member

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    Yes, you're quite right. Apologies for the tone.

    It's not an unreasonable request to have made, and I'll try to ensure future videos are posted up in the announcements forum in a timely fashion.
     
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  11. Plastic Pal

    Plastic Pal Well-Known Member

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    It is inevitable that as time goes on, that you will be encouraged/tempted to get drawn deeper and deeper into the DTG culture and old way of doing things, in order to fit in, and to stop being an agent for change..... That said.... I don't remember seeing anyone at DTG actually apologising for saying the wrong thing.... so that is another very refreshing first.

    As a side note - I think it is a shame that DTG are investing even more cash into senior roles in marketing. If just one of those two posts were dropped (I mean the Director one...) then DTG could fund a post or two dedicated to QA and testing.... and then the community itself would pay you back by marketing the product for you.... (especially if DTG fixes powerful and completely free marketing channels like trophies....).....

    Just a thought.
     
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  12. byeo

    byeo Well-Known Member

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    Thanks for the responses Sam, I appreciate this forum often gets overlooked but look forward to updates and announcements in the relevant forums. Keep up the good work.
     
  13. fanta1682002

    fanta1682002 Well-Known Member

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    yes
     
  14. DTG Protagonist

    DTG Protagonist Has left the building Staff Member

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    Community is not marketing. Part of the reason I haven't been overly concerned about reprinting marketing information on the forum is because I felt my time was better used elsewhere, evidently you feel otherwise and that's fine. The community manager is your advocate inside the company. In any discussions about features, development priorities, everything from route selection down to the nitty gritty of how something is named, your community representative acts on your behalf. We know what you want, because the community is never backward in expressing discontent. It is therefore not only in our own interest, but also that of the community to try and eliminate that discontent.

    "How will the community react to this?"
    That's the number one question we're asked. We're also asked to make recommendations for mitigating negative reactions. In a fantasy world where there are no bills to pay or time considerations that would mean "give them everything for free, working perfectly." In reality it is about navigating the path of what is and isn't viable with other departments to find workable solutions, even though they may not be received well - in which case, prepare to take the incoming discontent on the chin.

    There's a weird balance as a CM. The more you do that the community can see you doing, the better the job they think you're doing, and yet you're spending less time working on their behalf inside the building. At the same time, the more time you spend working on making them heard internally, the less visible you tend to be.

    None of this excuses the tone certain people have been receiving. I'll clean it up.
     
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  15. davidh0501

    davidh0501 Well-Known Member

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    Interesting.
    You need someone with sufficient clout to influence the devs, but not too senior so you can afford his salary.....
    He should also be given control of your Facebook page to keep things in sync..
    Glad it's not my problem :)
     
  16. DTG Protagonist

    DTG Protagonist Has left the building Staff Member

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    That's why there are two roles available at present. One to be the "button pusher" and primary conversation maker with the community, the other to work more strategically, and closer to development. Social media is a separate function, and it's almost entirely outward-facing.
     
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  17. LucasLCC

    LucasLCC Well-Known Member

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    Perhaps the social media team can also post on the forum? Would save you a job, and isn't a huge task to copy and paste from Facebook
     
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  18. DTG Protagonist

    DTG Protagonist Has left the building Staff Member

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    Already requested.
     
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  19. Plastic Pal

    Plastic Pal Well-Known Member

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    Oh, I must have misread the JD for the "Director of Community". There are nine key responsibilities, and I must have mistaken the word "marketing" to mean...um.... "marketing" in every single one of them....:
    • Working directly with the Product Marketing Directors of Trains and Fishing franchises, developing and implementing strong owned and paid marketing direction across all franchises.
    • Drive cost effective player retention and acquisition marketing tactics, focusing on the hobby detail of our products.
    • Set short- and long-term goals for marketing focusing on creative campaign ideas, audiences, and go to market plans.
    • Work with all publishing teams to generate and steer highly creative marketing execution, communications strategy and reporting for all titles.
    • Work with appropriate digital agencies, first parties marketing teams and internal development teams to fully support all launches and releases.
    • Define and report on key marketing performance metrics.
    • Develop and support the marketing teams within Dovetail Games.
    • Understand and monitor consumer and competitor trends as a leading marketing expert within the company.
    • Work with the VP of Publishing to steer and direct strategic marketing goals and successes.

    My mistake. It must all be in "DTG-speak"... so it probably has nothing to do with marketing at all. Stupid me. ;-O

    NB: Obviously the CM role is a different kettle of fish, but the Director of Community role really looks like a marketing role to me. You'd probably get marketing people apply for it, so if it is not about marketing.. then DTG should think about removing the marketing focus from the advert detailed above.... Maybe.

    My view is... why not just fix the games... and let the community do the talking.... rather than try and patch-up after a bad job with lots of no doubt iconic marketing material that tries to pretend that everything is absolutely fine and dandy......?

    Just a thought.
     
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  20. Inkar

    Inkar Well-Known Member

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    I have sent many bug reports and I saw lots posted by other members in this site. The problem is those bugs were not fixed, probably because they haven't got enough engineers or the code was rushed or not sufficiently streamlined and planned that bugs can be fixed in a timely manner. If you ask me, they do not need more QA and testers. They need more engineers and/or more (or better) planning before writing the code.
     
    Last edited: Jul 15, 2020
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  21. Rudolf

    Rudolf Well-Known Member

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    Seeing the huge number of messages and comments I can understand sometimes things go wrong. I appreciate the attitude and efforts and I hope it brings improvements.If you successor is doing as well as you do, it should help.
     
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  22. londonmidland

    londonmidland Well-Known Member

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    If anything there needs to be more than one community manager, as it seems to be a big job handling several social media platforms and forums.

    This was evident before DTG Protagonist arrived on the scene, as several posts went unnoticed and the forums turned into a dumping ground.

    I severely hope the replacement does not allow this to happen again.
     
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  23. Stockton Rails

    Stockton Rails Well-Known Member

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    Thanks for taking the time to put this candid note together and sharing it with the community... I too appreciate everything you do for the TS community- much of which we probably never see. Hopefully when they get that second position filled, you won’t have to walk the tough line between being an advocate for the community and working with the dev teams to actually get issues addressed.

    Hang in there, Sam... you’re doing good in my book.
     
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  24. Plastic Pal

    Plastic Pal Well-Known Member

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    I would agree with you - preferably the engineers and coders would be given enough time (or give themselves enough time, say, if they are 2nd or 3rd party) to test their own creations, as part of the QA process, before output through a final QC layer. It would also be helpful if everyone used a common set of standards, so that production can be tested against it. A checklist, with things like "Has a manual been produced: Y/N", would also be useful. Basic stuff, really.

    If your system of production is well planned and managed, the need for QC at the end gets minimised, because the Assurance gets built-in from the start.

    What worries me about the Director of Community post is that it has oversight of marketing teams....in the plural. These marketing teams also have their own Director-level management support..... It's as if they have many groups of people working in marketing internally (first parties), as well as a host of external marketing partners. I almost get the impression that DTG is actually a small specialist marketing company, with a sideline in developing simulator games, and not the other way around..... ;-O

    If DTG want to retain existing players (and get them to buy DLC), then re-marketing is the last ditch port of call to prioritise.... what you need to do is first make sure that:

    - the game is functional;
    - the UI is understandable and accurate;
    - the training/introduction modules are faultless and stress-tested for beginner users;
    - there is some documentation to support players to learn how to develop their skills;
    - there is some sort of clear progress/difficulty framework built in that rewards player development (and retention); and....
    - any progress that is made is clearly and reliably reported (stats page, achievements, trophies).

    If you don't do the above, and your first instinct to repair the damage done to player-retention through broken game design is "even more marketing", then that is, in my view, a massive problem. It is indicative of complete management failure.

    Of course - it would be useful to have a junior person in marketing - someone that actually knows how to contact PlayStation Store and get the LIRR M3 and Baby Bullet listed for sale on the correct page. You know.... do the basics first. To sell stuff.
     
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  25. DXR8002

    DXR8002 Well-Known Member

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    DTG Protagonist

    I too appreciate your honest replies. I understand you must be under a bit of stress juggling all this.
     
  26. Dinosbacsi

    Dinosbacsi Well-Known Member

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    Bro let the dude enjoy things.
     
    Last edited by a moderator: Jul 16, 2020
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