I have arrived at Paddington at 15:33 a minute late. Ive opened the doors to load passengers but it not loading them and its now 10 mins since i arrived without it completing.
It might seem a strange question but have you tried opening the opposite side doors? There is the occasional glitch that requires it!
It is, but never mind once you know about the issue, you know your not going mad Its something DTG will hopefully sort out...