Can’t Upload Screenshots To Dovetail Live

Discussion in 'TSW General Discussion' started by Allan, Sep 10, 2021.

  1. Allan

    Allan Member

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    Is anyone else experience this? Man I have had this problem for weeks and why can’t they just fix it????? I’m playing on PS5
     
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  2. Conrad

    Conrad Member

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    Me too.
     
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  3. Nick Y

    Nick Y Well-Known Member

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    Yep. Seems to be a big issue with the PS5 version of TSW2. It will take screenshots but then fail to load.
    This means that some players like myself are effectively excluded from entering the weekly screenshot contest.
     
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  4. notyetdead

    notyetdead Member

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    Yeah same, to start with I couldn't even take a Dovetail live screenshot, though that now seems fine but no can't upload.
     
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  5. Allan

    Allan Member

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    It would be nice if someone from Dovetail would spend 1 min and give an answer and maybe an update on a solution
     
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  6. Mattty May

    Mattty May Guest

    This is getting annoying now. Every upload fails on PS5. Also, Mastery awards aren’t available to be activated.
     
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  7. Factor41

    Factor41 Well-Known Member

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    Same here. Seems like Dovetail Live and PS5 aren't on speaking terms.
     
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  8. forteanjo

    forteanjo Active Member

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    I'm having issues with uploading screenshots (it's as sporadic as saving) but the mastery seems to work for me no problem. I've certainly been able to meet all the mastery tasks so far (with just Crane Creek o/s - need a good run where I'm loading lots of carts).
     
  9. leewood83

    leewood83 Member

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    Looks that way installed the PS4 version with the 2 rush hour routes and was able to switch the overlays on and upload a screenshot nothing on PS5 still
     
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  10. Stephen Crofts

    Stephen Crofts Well-Known Member

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    something on dovetail live needs linking up to the ps5 game id.
    If we make an assumption that the next-gen editions may have been ported direct from the pc edition (because of textures, timetables etc), I wonder if that might provide a clue to having it corrected it in the coming weeks.
     
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  11. Tay95

    Tay95 Well-Known Member

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    Tried to take a couple today and clicked upload to DTG however on checking my page they are not there. Also on PS5
     
  12. DTG Natster

    DTG Natster Producer Staff Member

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    Appreciate everyone highlighting this, it is currently being looked into by the Dovetail Live team.
     
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  13. kekanha#4892

    kekanha#4892 Active Member

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    It is not for everyone, it works perfectly for me
     

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  14. Stephen Crofts

    Stephen Crofts Well-Known Member

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    Be specific what version game and what version machine you're on to help the bug reports.
     
  15. kekanha#4892

    kekanha#4892 Active Member

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    I have all the DLCs cf74bf57-b994-4dc3-927e-f5e7146d69d0 (1).jpeg dc84dfe8-8670-4812-8578-b4de125788a5.jpeg 6c027389-c63c-4b50-82c3-392a9e6d5355.jpeg in playstation 5, and the screenshots go fine on all of them. I dont see any problem
     

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  16. Tay95

    Tay95 Well-Known Member

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  17. kekanha#4892

    kekanha#4892 Active Member

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    what version do you say, this is forun of playstation, I think there is only one version for playstation 5. and I have the game, with the 3 routes, rush hour and more the 40 DLCs. I have all the game, and I send screenshots of all the routes and they all go well. sure they did the data transfer according to the playstation advice. when from update 146 playstation netework sent a guide to who requested it
     
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  18. kekanha#4892

    kekanha#4892 Active Member

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    The PS5 version, and i have any problem, everibodi talk about bugs but to me going fine. Maybe because i live in spain, i dont now, but to me is everithing fine.
     
  19. Stephen Crofts

    Stephen Crofts Well-Known Member

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    PlayStation 5 users can use the ps4 version or the ps5 version. Some users use both.
    Both versions have had different teething issues since the Recent updates. It's really essential to know system and game version to avoid confusion.

    Example. Me- ps5 with ps5 version of the game only. No dlcs missing but unable to upload photos.
    Others have different combinations with different problems.

    Our reporting helps DTG and each other figure out what's up when things go wrong. A report of everything going well is really welcome, and we all want to know what combo of game and console is going well.
     
    Last edited: Sep 20, 2021
  20. kekanha#4892

    kekanha#4892 Active Member

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    I dont have PS
     
  21. kekanha#4892

    kekanha#4892 Active Member

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    playstation 5, I am a GAME employee, I sell consoles since 1996, from the mega drive, I work with games and with consoles I know what I do, also since 2012 I only buy digital games, I know perfectly how to transfer data. And my play 5, with the playstation 5 version, the TSW 2 is going great. As yacht says, it may be from living in Spain, I don't know, but I know what version I have of the game, as it says, I work at GAME. I teach people how to do it.
     
  22. DTG JD

    DTG JD Director of Community Staff Member

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    Hey folks - update on this. The team are working on a solution, and hope to get it out in our next patch.
     
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  23. Mattty May

    Mattty May Guest

    Great news. Thank you.
     
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  24. HeuF

    HeuF Active Member

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    And how many people does the team consist of?
    Two? Then I know it might take a while...
     
  25. erg73

    erg73 Well-Known Member

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    I also live in Spain and I can't upload screenshots to Dovetail Live in the ps5 version, so I don't think the problem is due to the country of residence.

    On a side note, I found it curious that the employee of a shop that lives off the physical market only buys digital games.
    In fact, I had a debate the other day in a GAME shop with a co-worker of yours, who was practically calling those who buy digital games idiots. I tried to understand his arguments and I thought that his position was logical for his own interest, as his job depends on it.
    That's why I was amused by his comment, although everyone can spend their money as they please, of course :).
     
    Last edited: Sep 21, 2021
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  26. kekanha#4892

    kekanha#4892 Active Member

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    Te contesto en español, porque ya que vives en españa me entienderás. Eso fue porque intentaran cerrar playstation plus para PS3, y se cerravan la tienda online perdias todos los juegos PS3 que compraste online. Por eso la discucion con mi colega de game. Pero como la play 5 es compatible digitalmente con la play 4 ese problema deja de tener sientido para los jugadores de play 4. Los de play 3 siguen con el problema, o los de play 4 que no se actualizan a la play 5. Porque se resolven cerrar las tiendas a estas respectivas consolas dejan de tener los juegos que con esfuerso compraran. Es un tema legal que playstation network decidio dar un paso atras. Pero si, antes de se saber que la 5 era compatible nos llamaban idiotas a los "digitsl players".
     
  27. kekanha#4892

    kekanha#4892 Active Member

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    P.S. y sigo piwensando que no tengo problemas de bugs porque vivo en galiccoia. Pero es solo por buscar una explicacion.
     
  28. DTG JD

    DTG JD Director of Community Staff Member

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    Hey folks. We believe we may have been able to put a workaround patch live whilst we investigate a longer-term solution.

    Could you give it a go for me now, and let me know how you get on, please?
     
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  29. Ghostface1701

    Ghostface1701 Active Member

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    Is this a behind-the-scenes patch that doesn't require an update on our side? Is it specifically to address the screenshot issue?

    PS5-native version here. Just started the game from cold five minutes ago. Still getting 'Upload Failed'.
     
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  30. leewood83

    leewood83 Member

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    Hi JD managed to take a screenshot on PS5 version successfully. knocks the reverser into neutral though.
     
  31. erg73

    erg73 Well-Known Member

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    I confirm that my screenshots have been successfully uploaded to Dovetail Live as of today :)
     
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  32. DTG JD

    DTG JD Director of Community Staff Member

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    Good stuff. Thanks for flagging, glad it's okay again.
     
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  33. whiteleyaj

    whiteleyaj Active Member

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    me to. glad to have screenshots back, hopefully reverser neutral isue can be resolved to son but would currently prefer my missing ps5 dlc. not going to remember summer 21 as dtg finest but glad they are resolving issues.
     
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  34. Mattty May

    Mattty May Guest

    DTG JD I Can now upload screenshots on PS5, but mastery awards still aren’t available within configure overlays.
     
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  35. DTG JD

    DTG JD Director of Community Staff Member

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    Just checking - have you exited and relaunched the game before trying again?
     
  36. Mattty May

    Mattty May Guest

    Hi JD. Yep fully restarted the game. No mastery rewards are showing at all.
     
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  37. TinTin_57

    TinTin_57 Well-Known Member

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    I also had no mastery rewards but haven’t tried for a few days. Will give it a go later and see
     
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  38. Stephen Crofts

    Stephen Crofts Well-Known Member

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    Yep photos working for me too. Just the reverser issue remaining.
     
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  39. Factor41

    Factor41 Well-Known Member

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    I missed this completely - my photo upload is working again! :)

    M3.jpeg

    My mastery still isn't showing though. I can see it in DTL saying I've completed tiers, but in the game, it's just a black rectangle on the Configure Overlays screen (PS5).
     
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  40. DTG JD

    DTG JD Director of Community Staff Member

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    I've passed on the Mastery bug and it's been logged. Thanks for flagging!
     
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  41. fozzie1210

    fozzie1210 New Member

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    Have you tried pressing and holding R3 button and then press and hold the down directional button? This is what I need to do on ps4 not sure if it works for ps5 or whether you've already been able to resolve?
     
  42. Factor41

    Factor41 Well-Known Member

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    It was genuinely broken for a while on PS5, but it's working again now.
     
  43. Mark newman

    Mark newman Well-Known Member

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    Yes PS5, upload screenshots DB BR 442 is seen with on at PS5 130b6acb-3d06-429e-aa72-6aa93e7d3eff.jpg
     
  44. leewood83

    leewood83 Member

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    Thanks a lot JD
     
  45. UnwaryMammal363

    UnwaryMammal363 Member

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    Doesn’t work on Xbox either
     
  46. UnwaryMammal363

    UnwaryMammal363 Member

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    Can’t upload DTG screenshots on Xbox
     
  47. Lenwigg

    Lenwigg Well-Known Member

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    Are you signed in? Do you have the small green man thing towards the top right corner of the screen? If you are not logged in they can not upload.
     
  48. UnwaryMammal363

    UnwaryMammal363 Member

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    Yea the green is there, I can upload them now bc I tried classic and it works but they don’t show when I go to put screenshots for my livery
     
  49. Lenwigg

    Lenwigg Well-Known Member

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    I haven't updated yet so sorry can't help. The green man and not being logged in was just a thought I had to try to help.
     
  50. tcmikaelsouza

    tcmikaelsouza Well-Known Member

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    Hello everyone, I managed to upload my two liverys that I have, with the prints and everything, but let me know, it will be possible for me to use the liverys that other people created, because I particularly subscribed to three of them and I can't use them , which is the way?
     

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