Morning, my son who loves his trains has downloaded the game last night on his Xbox One. He purchased the basic game first by mistake, and then had that purchase refunded so he could buy the deluxe edition with the Rush Hour add-on. He can only see the basic game available on his Xbox and the Microsoft store is saying that the Rush Hour expansion is owned, but he cannot access Rush Hour from the Xbox console. How does he access the additional content that he’s paid for, please? Does he have to do something within the game? Also, do the expansion packs from the first game work with Train Sim World 2, as he’s keen to add the West Somerset Railway? Thanks in advance for any help.
All add-ons should show up in the manage game area. Press Menu button on the game icon (Xbox home screen) and select Manage Game. Ensure all are selected to be installed. You should also find most content from the previous game available here if purchased digitally. West Somerset Railway can be played in this. https://support.xbox.com/en-us/help/games-apps/my-games-apps/view-downloadable-content
He will need to go into the Xbox Store and manually download the Rush Hour routes. They do not download automatically with the purchase of the season ticket (Rush Hour).
Exactly this. Purchasing the season pass doesn't automatically add the routes to your download queue, manage game is always the best way to ensure you have everything you own for a game installed.
Thank you to those who replied, my son has managed to access all content and is really enjoying the game. Much appreciated!