Why Isn't My Dovetail Live Registering Mastery Progress?

Discussion in 'TSW General Discussion' started by Purno, Jan 24, 2022.

  1. Purno

    Purno Well-Known Member

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    As far as I know, I'm signed in.

    20220124104602_1.jpg

    As far as I can tell, the above timetable service should qualify me for the "Earn a Total of 1000 XP" for NTP tier 1, but it's still at zero.

    20220124104624_1.jpg

    Also, my drivers logbook most recent log is from a year ago, so Dovetail Live didn't register anything for at least a year, while I'm sure have been playing pretty frequently.

    Is there something I'm doing wrong or is Dovetail Live just bugged?
     
  2. Cramnor

    Cramnor Well-Known Member

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    I have that as well, I am logged in, have the green icon, but all mastery rewards for example are empty (although I already completed some) and I can't complete new ones. When I force a log off and log in again, I see the mastery rewards I completed and can also complete new ones. So this green icon seems unreliable, hopefully this will be fixed along the introduction of the creators club.
     
  3. Purno

    Purno Well-Known Member

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    Forgive my noob question, but how do I even log out of Dovetail Live from within the game? As far as I'm aware, I'm logged in automatically, but I'm starting to doubt now. But I see no option to log in or log out, so I wouldn't know how to confirm I'm actually logged in.
     
  4. Purno

    Purno Well-Known Member

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    Never mind, found it. Apparently the option to log out is hidden in the setttings menu. Not between the settings (because that'd be too logical), but in the bottomleft corner.

    20220124151200_1.jpg

    The option to log out is nowhere to be seen when clicking the Dovetail Live button in the main menu. You know, the place where you'd expect a login/logout option.

    20220124151347_1.jpg

    And, when I did log out, the option to log back in is gone. I had expected it to be in the same location as the log out option was, but it's not...

    20220124151626_1.jpg

    DTG Natster tagging you because I think this is useful feedback. The option to login/logout of Dovetail Live is really not at the location where I was expecting it. Not sure where else to place this kind of feedback.

    Also, I just changed my Dovetail Live password, but the game still showed me as logged in. I had to manually log out. Isn't it odd the game can log me in automatically when I have changed my password? And yes, I did close and restart the game. There's some weird things happening with Dovetail Live.
     
  5. fabristunt

    fabristunt Well-Known Member

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    Lucky you! My TSW keeps forgetting I'm logged in and I have to log in almost every time. To know you are logged in the DTG ogo has to be green.
    I just checked my logbook and it seems to be working. Even mastery is progressing. On a side note, I was not aware they added it for other routes, still thought we only had it for the base routes.
     
  6. Purno

    Purno Well-Known Member

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    Ok, more weird stuff happening.

    I logged out. Restarted the game. Logged in. Did a service, it got logged to the logbook, and completed upload_2022-1-24_15-37-38.png

    Restarted the game again, was automatically logged in, did a service, it got logged to the logbook. And, as you can see above, the mastery task I just did shows as uncompleted again.

    However...
    Dovetail Live website is showing me this
    upload_2022-1-24_15-39-18.png

    But, in game is showing me this
    upload_2022-1-24_15-39-36.png

    And the two services I did were nowhere near 10 miles, so I'm pretty sure I didn't complete the 2nd task with these two runs.
    upload_2022-1-24_15-40-50.png

    So, there's a mismatch between what the website says (tier 1 not complete) and what the game says (tier 1 complete), and even more weird stuff because to unlock tier 1 I should've completed both tasks which are shown as not completed. (task 1 I did, task 2 I didn't, at least not in the two runs I just did)

    Additionally, everytime I hit refresh on the logbook, it requires me to accept cookies, so it doesn't even remember this setting...

    I don't know... I'm usually relatively skilled with computers, but I can't make sense of the weird stuff happening at Dovetail Live...
     
  7. Cramnor

    Cramnor Well-Known Member

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    fabristunt I used to have that a lot too, but in recent weeks, I never had to log in again. At the same time, I had the same problem Purno described. I feel like I still get logged off after a couple of days, just that now the system doesn't tell me, it just still shows the green icon. Not sure if that is what happens, but it feels to me like that.
     
  8. fabristunt

    fabristunt Well-Known Member

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    Interesting. Purno's image says tier 1 complete, but the two tier 1 requirements are a 0/X, so not completed. Mastery is back, and buggier than ever before :D
     
  9. Purno

    Purno Well-Known Member

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    It has never really worked for me. Even not in the days when TSW2020 was just called TSW.

    But now with the upcoming Creators Club, I thought it might be useful if Dovetail Live actually started working properly...
     
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  10. fabristunt

    fabristunt Well-Known Member

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    It used to work for me too back then. I will keep an eye on it, but I don't play much TSW lately. At first glance, it seems to work. Might have something to do with having to log in almost every time.
     
  11. Purno

    Purno Well-Known Member

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    Well, the weird thing is, while I suppose there's a database it all runs on, not only is TSW selective in what it puts in the database, but the game and the website also extract different data out of that database.

    I guess I could tag DTG Charles assuming it's the Charles from the Dovetail Live team.
     
  12. fabristunt

    fabristunt Well-Known Member

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  13. Purno

    Purno Well-Known Member

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    Ah I see. That's a hopeful development. Thanks! :)
     
  14. Purno

    Purno Well-Known Member

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    DTG JD your topic is locked (we have no permission to post replies), so I'll just continue here.

    Logged out of Dovetail Live as you instructed, restarted the game, and logged back in again.

    Completed this service
    upload_2022-1-25_16-3-41.png

    Did register task 1, but not progress of task 2 within tier 1.
    upload_2022-1-25_16-4-11.png

    After restarting the game, I find my progress of task 2. I was actually surprised it saved my progress, this is already an improvement over yesterday.
    upload_2022-1-25_16-5-15.png

    I'll continue some investigations. For anyone who wants to do some quick test runs, I recommend GWE Class 166 depot runs between Reading and Reading Depot. :P
     
  15. Purno

    Purno Well-Known Member

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    Did another depot run
    upload_2022-1-25_16-11-24.png

    no further progression in task 2
    upload_2022-1-25_16-11-51.png

    but after a restart of the game, progress is there.
    upload_2022-1-25_16-12-42.png

    and it's consistent with the website
    upload_2022-1-25_16-14-28.png

    It logged both depot runs I did today, as well as the Tees Valley run I did prior to logging out/restarting/logging in as per DTG JD 's instructions.
    upload_2022-1-25_16-14-57.png

    Quite an improvement over yesterday. I might even do some serious attempts completing some of the easier mastery rewards. :)
     
  16. Purno

    Purno Well-Known Member

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    Just did another run

    upload_2022-1-25_16-36-23.png

    After a minute, the website registered my run and updated mastery progression
    upload_2022-1-25_16-36-59.png \

    But in-game progression hasn't been registered yet.
    upload_2022-1-25_16-37-12.png

    Only after restarting the game, mastery progression has also been updated within the game.
    upload_2022-1-25_16-38-23.png

    This gives me the impression the game loads mastery progress when starting up the game, but never refreshes its data during the game. The website (both the logbook page and the mastery page) gives more up-to-date information.
     
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  17. DTG JD

    DTG JD Director of Community Staff Member

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    Thank you for the details. I'll pass this onto the team.
     
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  18. Thorgred

    Thorgred Active Member

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    have you excluded everything from train sim world from your virus scanner?
    or it could be something firewall related if your using another firewall then Microsoft's
    or something gets blocked by an router
    there are many possibilities
     
  19. Purno

    Purno Well-Known Member

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    Completed a custom created scenario on the Bakerloo Line
    upload_2022-1-26_15-51-3.png

    Did get logged to logbook
    upload_2022-1-26_15-51-23.png

    Did register for the 2nd task in tier 1 mastery, but no progress in the 1st task. Considering the first task doesn't specify it needs to be an official scenario, I assume a user-created scenario should also have counted to progress task 1?
    upload_2022-1-26_15-51-40.png
     
  20. Thorgred

    Thorgred Active Member

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    I think only scenarios from the game itself are supposed to work
    because self made scenarios are not always a challenge
     
  21. Purno

    Purno Well-Known Member

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    Then the task objectives should clearly specify so

    You mean like the 500 yard long timetable services between Reading station and Reading depot?
     
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  22. Purno

    Purno Well-Known Member

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    Notice how my progression has been decreasing somehow...
    upload_2022-1-26_18-5-9.png
     
  23. RdWing

    RdWing Member

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    Welp, that sucks. I’m a pretty new player but have put at least 100 hours on in the past month or so, and it turns out dovetail live hasn’t recorded any of my masteries, even though they pop up in game that i’ve earned them. All that work down the drain.
    Tried to logout, restart, login, restart, and it shows i’m logged in but no activity. Lame!!!
     
  24. IrishSpud

    IrishSpud Member

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    To add to this.

    I am logged into Live in the game and Live on the website, connected my Steam and my Mastery progress only shows as completed on the website. In the game it still shows 0 even though I have completed Level 1.
     
  25. Purno

    Purno Well-Known Member

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    Did you restart the game? I suspect the game only updates the data during startup.
     
  26. IrishSpud

    IrishSpud Member

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    I did, a few times. Weird that it won't update.
     
  27. Thorgred

    Thorgred Active Member

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    Last edited: Jan 27, 2022
  28. IrishSpud

    IrishSpud Member

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    Logging out and back into Dovetail Live in-game fixed the issue. The Mastery is now updated. But I unlocked the Power Station in London Commuter to light up in rainbow colours but I see no change.
     
  29. solicitr

    solicitr Well-Known Member

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    Only shows at night. But I turned it back off because of the framerate hit.
     
  30. IrishSpud

    IrishSpud Member

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    How do you turn it off and on? Maybe I haven't turned it on.
     
  31. fabristunt

    fabristunt Well-Known Member

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    You have to activate the overlay in the menu
     
  32. IrishSpud

    IrishSpud Member

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    Oh I see, I had to activate it in Configure Overlays. Damn I feel stupid. Thanks :)
     
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