Help: Creators Club Not Working Ps5

Discussion in 'TSW General Discussion' started by benp2002, Feb 24, 2022.

  1. benp2002

    benp2002 New Member

    Joined:
    Feb 24, 2022
    Messages:
    2
    Likes Received:
    1
    Hi all,

    I just started up train sim world, looking forward to the trying out a few new scenarios that the community has made on content club. However upon loading up the creators club and choosing any scenario the content overview section with never loads up. And also won't let me subscribe

    it just has the constant loading icon and when I press subscribe to download that's also just met with the constant loading icon. I have restarted the game and my console however none of this has work.

    Is anyone else having the same problem? Does anyone know how to sort this?

    Thanks
     
  2. DTG Natster

    DTG Natster Producer Staff Member

    Joined:
    Sep 2, 2020
    Messages:
    1,554
    Likes Received:
    10,981
    Try logging out of your Dovetail Live account and then back in again. This should resolve the problem.
     
  3. benp2002

    benp2002 New Member

    Joined:
    Feb 24, 2022
    Messages:
    2
    Likes Received:
    1
    Fantastic, I logged out of everything else apart from that works perfectly now thank you
     
    • Like Like x 1
  4. tsw2020tgp

    tsw2020tgp Member

    Joined:
    Apr 2, 2020
    Messages:
    35
    Likes Received:
    35
    Hello how to log out from the console menu?
     
  5. oliverlacey2704

    oliverlacey2704 Member

    Joined:
    Jun 14, 2020
    Messages:
    44
    Likes Received:
    15
    Having the same issue, there’s no settings icon to be able to log out. Nobody seem to have an answer
     
  6. DTG Natster

    DTG Natster Producer Staff Member

    Joined:
    Sep 2, 2020
    Messages:
    1,554
    Likes Received:
    10,981
    Here are some steps which you may also find useful.

    Dovetail Live Connection Issues

    If your account has been activated but your account is not behaving as you would expect, it is likely that the connection to the Dovetail Live servers needs to be refreshed. In most cases you can resolve these issues by using the instructions below.

    Open the Game
    Go to the Options screen and Log out of Dovetail Live
    Restart the game and then Log In to Dovetail Live
    On PC check that you are online and that Train Sim World is marked as an exception is any Firewall/Anti-Virus/Anti-Malware software, you might be running.

    Notice for Console Players:

    Unless you have disabled "Auto-Load Journeys" where you can access the Options menu by selecting a route first, you will need to load into a scenario or service to access Options from the pause menu.
     
  7. tsw2020tgp

    tsw2020tgp Member

    Joined:
    Apr 2, 2020
    Messages:
    35
    Likes Received:
    35
    Hello, I have carried out the steps mentioned but when I validate the subscription icon to download a livery or a scenario, it loads infinitely without being able to validate the download.
     
  8. tsw2020tgp

    tsw2020tgp Member

    Joined:
    Apr 2, 2020
    Messages:
    35
    Likes Received:
    35
    PS; until last Friday there was no problem downloading, the service seems to have broken since that date.
     
    • Helpful Helpful x 1
  9. DTG Natster

    DTG Natster Producer Staff Member

    Joined:
    Sep 2, 2020
    Messages:
    1,554
    Likes Received:
    10,981
    Could you please submit a ticket to player support as the issue is persisting, if you could provide them with any screenshots of what is happening that would also be very useful.

    https://forums.dovetailgames.com/threads/reporting-a-technical-issue.23564/
     

Share This Page