Dovetail Live Can’t Load Up Tsw

Discussion in 'TSW Troubleshooting & Issues Discussion' started by jackmc2007, Feb 27, 2022.

  1. jackmc2007

    jackmc2007 Active Member

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    Can somebody help? I try to load up TSW and all I get is a screen telling me to Create and Identity. I put my name in and it tells me there’s and Identity Error? I’ve never had this before, and I can’t skip the page!

    Jack
     

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  2. rushhour#3971

    rushhour#3971 New Member

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    same, having this problem too
     
  3. jackmc2007

    jackmc2007 Active Member

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    I fixed it! Disconnect you console/PC from your WiFi network and it bypasses the DTL stuff. Then Once on the main menu, reconnect to your WiFi
     
  4. darren e

    darren e New Member

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    I am having the same issue when connected to wifi and I followed your advice jackmc2007 and it worked like a charm so thank you very much. I have raised a ticket with Dovetail Customer Support to explain the issue along with a link to this page showing how you were able to bypass the problem :)
     

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