Game Keeps Crashing Since Steam Trainset

Since I installed the steam trainset, the game keeps crashing, and it is all randomly, and mostly when using the steam trainset, but it does happens while using other trainset, every time this happens I am sending the crash information as er the windows that opens, I then run the STEAM program file verification, which 99% of the time it says ALL 448FILE SUCCESSFULLY VALIDATED

PS as I am not a developer o any kind, I do not have direct access to the support section of the games website

 

This is an example of the crash log sent


LoginId:879ddfba4fe0a921da895ba85c03d1f8
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 3983] Retry was NOT sucessful.

TS2Prototype_Win64_Shipping
TS2Prototype_Win64_Shipping
TS2Prototype_Win64_Shipping
TS2Prototype_Win64_Shipping
TS2Prototype_Win64_Shipping
kernel32
ntdll

 

Everyone has access

 

I had this yesterday, I validated files on Steam and it found 2 corrupted files after those were downloaded I played without crashes.

 

Everyone has access to the link, but not to send problem information :-(

 

Since the steam trainset was release I have done on average 10 ile verification per day, most are reporting the files as validated, and only a few times does it find corrupted files

 

The "Retry was NOT successful" error indicates that your game files are corrupt. Verifying game files is the only way to fix it.

 

but that is the thing, I do so many verify per day, and most are saying that the 400 something file are all validated, very rarely do it says any of the file are corrupted

even with this error, I did a verify, and the result was that all files were validated

 

if your files keep getting corrupted that might be a different issue. Generally that tends to happen when either the game closes down unexpectedly or an update doesn't complete correctly.

I think you might have to create a new account just for support, my DTG Live account credentials don't work on that login page.

 

that is the thing, the files are not corrupted, but somehow the game keeps crashing, and it is only since the steam trainset, and mostly when using the steam trainset, I was using the Rapid Transit to get the Mastery, and I had no issue there

that is why I always choose either SEND AND CLOSE or SEND AND RESTART, so at least DTG get somekind of report from my end

 

I have alll the DLC, installed, and rarely had to do any file verification for this or any other game, that is until the steam trainset came out

 

redrev1917 Did you try reinstall SH and if yes, does crashing reoccur? Also, did you edit your engine.ini? Did you edit any .ini-file? Just asking because it is REALLY dubious that SH crashes on you.

 

Those reports go to Epic not DTG. DTG get a summary periodically of crashes. To be really helpful, zip up the files from the report and add them to a support ticket via there is a link in the crash screen


If you are getting repeated corruption there might be non game causes. Before we go there though, have you tried completely uninstalling the game and re-installing it without any mods or ini file local changes?

The kinds of things that could be a cause outside the game can be

• underlying problems with the drive itself
• windows file system
• drive is nearly full
• steam is allowed to update while you play

The steam trains are pretty demanding of the machine so its possible you might have heat issues with your computer when its working hard too.

I would log the support ticket and get them to help you through sorting it out.

Paul

 

Thank you, Paul, however, I did stated that 99% of the time, the verification is reporting there is no corruption, also Windows10/11 is upto date, the drive was verified CHKDSK /R, and again nothing is wrong with the file systeme,

My system has an I9 the ventilation is overkill, I rarely go over 60C for the CPU and 75 for the Nvidia3090, also the RAM is 128Gb

With this same setup, I have no issue with any other game, did not have any issue before the steam trainset, I even run a flight simulator that is many time more demanding than anything on the computer and do not have any issues

Asfor sending tickets, all I can do is the main access of that link, however I can not go any further, as I am not a programer, and it is requiring the programer ID

 

No, it doesn't.

 

what do you mean programmer ID i have never seen anything like that just sign in or sign up and the make a ticket its as simple as that anyone can do it why would they make a support service require you to have a programmer id. can you show us where you are exactly getting this issue

 

When using the ID for the game, it is refuses, since it is a "support" line it is therefore restricted to programmer with an ID and not for anybody

 

You have to create an extra account for the support site. You cant use the Dovetail Live Login.

 

You need to either create an account on the support site or use something like your Google account - of course it doesn’t know your ID in the game. A customer support site inaccessible to customers does not make any sense.

 

Well it must, as it is not accessible to customer, if you need to use a fake account and not the account for the game, therefore it is not a customer support line, it must be then reserve to insiders and not for the customers

Customer support always use the same account as the account use for the product, otherwise it is not a customer support line

 

Its not a fake account. You have to register an extra account so you can be contacted by the Support to provide further information.

The Platform Dovetail Live and the Support Desk are two separated entities. Thats how DTG does it.

 

That means the "customer support" is not a customer support, if DTG does it that way, it 99% means that everything send there is treated like the feedback link on all website and companies, as a direct link to the garbage can of email and is never seen by anyone and there is not even any traces of the communication

 

That is not true. Just because you have to get an extra account for customer support doesnt make it less valid customer support. Just register, open a ticket and stay in contact with the support.

Oh and if you dont want to get official technical support, how are we in the forum supposed to help you since 99% of the people in here are not part of DTG? We are the last ones that can offer technical support.

 

How hard is it to just accept to make a new account its a customer support line make a new account its not blimming rocket science. Write your full name and email and there bam done you have an account its not that hard I don't see why your making it seem more complicated than it is

 

Also they do reply back as I have helped many people sumbut tickets and they get reply backs I mean that was the main way for disc users to get gwe back on tsw 2 when we went over from 2020 to tsw 2

 

The things is there is no proof that it goes to the right place, like according to what I was told earlier, the SEND AND CLOSE or SEND AND RESTART are going to Epic and not DTG or STREAM, so for all I know, again this "customer support" could be going to Epic, STREAM or Mars, and some "alien" are answering and not the game maker (DTG)

Also since they would not have the game user ID, how would they even know what is going on, the proper "customer support" is to use the same user ID as the product, so there is a link to what it is the support is provided and not for programing simulator

 

Beside, placing the error message here is the best place to let DTG know there is a problem and the information related to it

If anyone has any information about said error, they can can then help the other user(s) that have the issue, if the error is no reported here, then any possibility of help, either by DTG or fellow users are out the window

 

You have obviously very little knowledge about how things get reported. The UE4 Crash-Reporter and its errors get send to Epic Games which are the creators of Unreal Engine 4 and on some times, these errors get pushed to the developers. This doesnt replace the official customer support which is given by DTG for Train Sim World via . Just create an account and open a ticket and you will get an answer within 48 hours by Support. The website LITERALLY says "DOVETAILGAMES" so its an official website. Tickets done there are going to the support and then people from DTG have a look at the issue.

Also: If you have a technical issue, please report them not only to the freshdesk-platform, also open a thread in the "Technical Reports"-part of this forum.

I really recommend that every forum gets a disclaimer: "This is not the technical report part of the forum. If you encounter a bug, please open a ticket on and report it on the technical reports-subforum"

 

Where is this subform, I have not found any form, and much less subform on the forum, the only forum that is accessible is this one

 

As for reporting on https://dovetailgames.freshdesk.com/ . since the user DI is not the same as the game user ID, that make it useless to send any report, as they would have noway then of know what it is relate to, for all I know they will think that I am reporting about any other product that DTG produce, like a word processing, if DTG is making one

 

Again: Dovetail Live is an OPTIONAL thing and besides that, often not relevant for reporting issues (except for DTL issues). So when you open a ticket, you write in what game (TSW 2), what DLC, what platform you are on (PC Steam, XboX, Playstation), and then you describe your problem. You additionally can add files like crash dumps and screenshots to add infos. YOu dont need your Dovetail Live account ANYWHERE since its a bonus.

 

Well without proper game user ID, they would never know what game, and much any other details.
Also that would mean that every time you create a ticket, you have to create a new "customer support" , user ID, which again is negating the whole support system

 

No. You create an account and if you have other issues, you use the same account ID. There is no game user ID, from where did you got that info?

 

here it is :
Platform, as if it was not yet clear PC
problem : game crash since steam trainset
crash dump, doe snot exisit
screenshot, I do not have film in my camera

This is the information as I know it

 

from the game, when you start it it prompt you regularly to login

 

That login is fully optional and doesnt provide any data to the devs.

 

That profile issue has existed for quite some time already

 

Well I do not need to create an account, I have already provided the information here, in the first 2 message, and I will repeat it here, but you can see it a few message above :

Ticket #0
Platform, as if it was not yet clear PC
problem : game crash since steam trainset
crash dump, does not exisit
screenshot: I do not have film in my camera

The first 2 messgae and what is just above, is all the information I have about the issue
File verification was done so many times that the HDD platters must be so thin by now :-D, and there is/was no corruption of files
HDD was done a CHKDSK /R, no issue either
Windows was updated tfrom 10 ot 111, and again no issue there using SFC /SCANNOW

 

Again to you: This is not the official support website and nor is it the technical reports subforum. You are literally wasting your time here. We explained you what you should do to get support and we explained to you that you dont get any support here,
Also: You argued that on the "customer support website" that it doesnt have the "game user ID". YOu dont have it here either so why do you bother?

Create an account on the support platform, open a ticket there and then, and ONLY then you will get qualified and official support.

 

Well yo access this forum, the game user ID need to be provided, same as the pasword

 

There is no "game user ID". The Dovetail Live-Login Credentials are for accessing Dovetail-Live content. It doesnt do anything other than that. And how would a "game user ID" even be relevant to support when the issue is the only relevant information?

 

and when I tried to login on the "customer support" website this is what I got
Login to the support portal
Enter the details below

• The email and password you entered does not match

 

Because you need an extra account for the support portal because the support portal is NOT Dovetail Live.

 

That is a forum bug which shows your medals on someone else’s member panel when you view it and not anything to do with the account it shows on having an issue.

 

Either create an account with the customer support website (an external website working on behalf of DTG) and log a ticket or enjoy having the issues you are having forever. It is your choice.

 

any software support, by using the software user ID, or in this case game user ID, support then have the history of the software, any relevant update(s), plug-in(s), DLC, etc... that way they can rapidly know what is going on and enact a fix.
if like this game the "customer support" does not use the game user ID, then the support team(s), have absolutely no idea what is going on, no idea of what is the update that was applied, what plug-in(s), what DLC(s), etc.... even have no idea of what game it would be from the maybe 100s that DTG produce or have produced

 

I do appreciate the help from everyone

but the fact remains that the login does not work, I have even tr4yied to create one, and it will not work

so the only recourse still available is to make a message here

 

This is not how all of this works. Not even close. All the relevant data is saved in logfiles, that are mostly either .txt-files or zip-files locally saved on your computer.

Again: When you open a ticket, you have to deliver the infos like which game ( TSW1 or TSW 2), which DLC and which platform (PC, Console) you are on. YOu have to provide them with these infos BY YOURSELF.

For all these things I would like to drop "Data protection" in here.

 

and how do they get those files, by magic, no the must have the game user ID to do so, like in all normally programmed software

 

1. There is no "normally programmed software".
2. You can upload these files while opening the ticket.