Where Are My Routes In Tsw3?

Discussion in 'TSW General Discussion' started by pterocles#7018, Sep 7, 2022.

  1. kiwi#3153

    kiwi#3153 New Member

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    Still missing cajon pass and kessal
     
  2. pterocles#7018

    pterocles#7018 Active Member

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  3. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Hey folks. Epic have messaged us saying that the entitlements should have been added for all TSW content now. Can you let me know if you're able to download everything, please?
     
  4. kiwi#3153

    kiwi#3153 New Member

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    It is fixed, downloaded cajon pass and kessal
     
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  5. DarkWolf

    DarkWolf Active Member

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    Still missing the three core TSW2 routes here. I see them for sale but they have yet to be added to my TSW3.

    DW
     
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  6. aliila#7384

    aliila#7384 Well-Known Member

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    I have still no access to the three TSW2 core routes and the three Rush Hour routes. Also I still cannot see the Ruhr-Sieg Nord DLC with the BR 155 and BR 363 add ons in game although they are downloaded.
     
  7. Suryaaji#2369

    Suryaaji#2369 Well-Known Member

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    Still no TSW2 Core Routes for me.
     
  8. cars0199

    cars0199 Member

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    I still don't have access to the three TSW2-core routes (Epic). Neither restart, verifying files nor log-off/log-in make any difference :-/
     
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  9. gvert

    gvert New Member

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    No, still missing my TSW2 Core routes and SEHS. The last one is showing as owned in the "Manage Addons" page and has the yellow arrow in the game, however it isn't avbl for selection.
     
  10. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Right, okay. Thank you for confirming. And you all got Standard Edition?
     
  11. aliila#7384

    aliila#7384 Well-Known Member

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    Yes, I got the Standard Edition in early access.
     
  12. gvert

    gvert New Member

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    Nope, German Starter Pack. That's why I am missing SEHS, taking this one over from TSW2.
     
  13. Suryaaji#2369

    Suryaaji#2369 Well-Known Member

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    Yes sir, I've pre ordered the standard edition of TSW3.
     
  14. DarkWolf

    DarkWolf Active Member

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    I got the TSW3 Deluxe version.

    DW
     
  15. Felix Costa

    Felix Costa Member

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    I got the Deluxe version on early access too.

    Missing 3 rush hour and 3 TSW2 base routes.
    Ruhr-Sieg Nord is installed but doesn't show up in the game.
     
  16. cars0199

    cars0199 Member

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    I've got the TSW3 Deluxe version on early access
     
  17. tygerways#2596

    tygerways#2596 Well-Known Member

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    Yep, same here, nothing changed since my latest post. Still seven routes (plus the corresponding locos) missing.

    I bought the Deluxe Edition with early access too.
     
    Last edited: Sep 12, 2022
  18. TheMtnFlyer

    TheMtnFlyer New Member

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    I’m also in the same boat. Preordered TSW3 standard edition.

    I’m missing the 3 rush hour routes (believe I had purchased the summer pass or whatever it was for those last year) and also Peninsula Corridor with its two additional locos (baby bullet and switcher). Epic store just has a “buy now” button for all those on my end.
     
  19. pterocles#7018

    pterocles#7018 Active Member

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    - All 3 core routes. - Arrived
    - All 3 TSW 2 core routes - Missing
    - All 3 Rush Hour routes - Missing
    - Peninsula Corridor - Missing
    - Southeastern High Speed - Arrived
    - Class 465 - Arrived
    - Baby Bullet - Missing
    - Caltrain MP 15 - Missing

     
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  20. gvert

    gvert New Member

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    - German Starter Pack (Kassel-Würzburg) - Arrived
    - Southeastern High Speed, via TSW2 - Missing (but showing as avbl under "manage Addons")
    - All TSW 2 core routes - Missing
    - Rush Hour London and Dresden (bought seperately) - Arrived
     
    Last edited: Sep 13, 2022
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  21. suicidebean#7845

    suicidebean#7845 Member

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    for me, the core routes from tsw2 are missing, as well as the rush hour routes (bought them when the season ticket was still available) although they do show as an upgrade if I add them to the basket. the core routes on the other hand show nothing special and would go through as a normal purchase..
     
  22. TheMtnFlyer

    TheMtnFlyer New Member

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    I realized that I may have a key as to why mine have not been showing up. So as I mentioned before I purchased the TSW 2 Rush Hour routes using the season ticket as opposed to purchasing them separately. Likewise my content for Peninsula Corridor (route and add on locos) came through by purchasing the TSW 2 USA starter pack as opposed to purchasing the add ons themselves. I already owned TSW 2 prior to both of these purchases. All my other routes and other locos (save the TSW2 and TSW3 cores) were purchased separately from any “pack” or “pass”. So I’m guessing it has something to do with the entitlements not being recognized since they were not purchased as separate addons?
     
  23. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Great, thank you everyone. I know this is frustrating, but your responses have given us something to go on.

    We're investigating with Epic, and believe it may be due to 'pack' entitlements, rather than individual route entitlements (very perceptive, TheMtnFlyer!)
     
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  24. Suryaaji#2369

    Suryaaji#2369 Well-Known Member

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    I hope it will get sorted really soon, i miss driving through the Alleghenies on OG Sand Patch Grade.
     
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  25. tygerways#2596

    tygerways#2596 Well-Known Member

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    DTG JD
    Another day has passed and nothing has changed.
    Would it be possible to get an update?
     
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  26. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    We've flagged to Epic again and are awaiting a reply.
     
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  27. tygerways#2596

    tygerways#2596 Well-Known Member

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    Thank you.
     
  28. Suryaaji#2369

    Suryaaji#2369 Well-Known Member

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    Please keep us informed, i don't want to buy TSW2 Core Route again for sure.
     
  29. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Nor will you have to - hoping this is the source of the issue and when Epic add the entitlements all will be okay.

    Appreciate the help you've all provided so far. We'll get it sorted!
     
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  30. LIRRGuy

    LIRRGuy Well-Known Member

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    Wait a minute, what edition did you purchase?
     
  31. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Quick update: Epic hope to add the remaining entitlements for the various remaining packs by the end of the week.
     
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  32. Suryaaji#2369

    Suryaaji#2369 Well-Known Member

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    Good news!!!
     
  33. Knightfire1964

    Knightfire1964 Well-Known Member

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    Has this issue been solved yet for anyone.
     
  34. tygerways#2596

    tygerways#2596 Well-Known Member

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  35. DarkWolf

    DarkWolf Active Member

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    Not yet.

    DW
     
  36. Suryaaji#2369

    Suryaaji#2369 Well-Known Member

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    Nope
     
  37. Suryaaji#2369

    Suryaaji#2369 Well-Known Member

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    Hi everyone!
    Is all your previously owned add-ons entitlement completed and shows up on Epic Library?
     
  38. tygerways#2596

    tygerways#2596 Well-Known Member

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    Nope. No change since last Sunday..
     
  39. Suryaaji#2369

    Suryaaji#2369 Well-Known Member

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    It's starting to make me worry
     
  40. Felix Costa

    Felix Costa Member

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    Nothing for me too. I'm worry too.
    Besides TSW2 core and Rush shour routes, are you guys with problems with Ruhr Sieg Nord? It's installed but not visible in the game.
     
  41. aliila#7384

    aliila#7384 Well-Known Member

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    I have the same problem with Ruhr-Sieg Nord.
    And yes, still new for the missing routes.
     
  42. tygerways#2596

    tygerways#2596 Well-Known Member

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    DTG JD
    Sorry, hate to be annoying, but during the last seven days nothing has changed. Status idem as in my post from September 11. And from what I read here, other people still have exactly the same problems.
    I would really appreciate it if you could intensify your insisting towards Epic.
     
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  43. gvert

    gvert New Member

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    Yup, same here, no change. Still missing TSW2 Core routes and SEHS bought on TSW2.
     
  44. pterocles#7018

    pterocles#7018 Active Member

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    No change. Same routes are missing.
     
  45. TheMtnFlyer

    TheMtnFlyer New Member

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    Same here. My missing addons are still missing.
     
  46. Suryaaji#2369

    Suryaaji#2369 Well-Known Member

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    Monday, 19th September 2022
    Still not getting my TSW2 Core Routes.
     
  47. tygerways#2596

    tygerways#2596 Well-Known Member

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    Not even talking to us doesn't generate an awful lot of trust.
     
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  48. Suryaaji#2369

    Suryaaji#2369 Well-Known Member

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    Can't they simply give us some sort of redeemable codes or coupons to get the TSW2 Core Routes? I feel quite frustrated at this moment.
     
  49. tygerways#2596

    tygerways#2596 Well-Known Member

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    It doesn't work like that with Epic, ttbomk.
    They *could* give us Steam codes, though, for each and every product we own on Epic, so we can take our business there..
    But no kidding, it it high time for them to get this figured out soon. Or at least show that they care and are doing something.
     
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  50. Suryaaji#2369

    Suryaaji#2369 Well-Known Member

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    It's nearly 2 weeks after the release date now. Something must be done
     

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