Dovetail Live Screenshots And Support

Discussion in 'TSW Troubleshooting & Issues Discussion' started by hells.high.lord666, Oct 3, 2022.

  1. hells.high.lord666

    hells.high.lord666 Well-Known Member

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    so I went to look at my screen shots on my phone and the ones it showed weren't mine! Refreshed the page and while the screenshots changed from the original ones it showed, they STILL weren't mine. Refreshed again and they went back to the original ones it showed. Booted up my tablet and signed in on there and guess what? STILL not mine, these ones actually belong to a member of Hentis' Discord server. Tried refreshing and got my THIRD set of screenshots that aren't mine! Seems like DTG have a BIG data problem somewhere if we're getting screenshots that aren't ours! Tried to contact support from the button at the top of the screenshots page and kept getting told the email and password doesn't match despite me using the email and password I use for DTG live. Are DTG seriously expecting us to use more than one email/password combo for different parts of their products?
     
  2. rpb1966

    rpb1966 Well-Known Member

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    I have put a post up and as far as I know JD was looking into it
     
  3. aeronautic237

    aeronautic237 Well-Known Member

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    I do believe you need a separate account for the Dovetail Games' support ticket system. I also was very confused by this until I found the FAQ on it.
     

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