Xbox Preserved And Legacy Addons

I am entitled to have tsw3 versions (xbox) of all the routes from my tsw2 (rush hour) and tsw2020(collector edition) discs, right? . I've read the support topic and this consideration seems legit.

 

Except the new York, switcher and gp40 does not port over.

 

Great! After submitting ticket to support what is the procedure next?

 

They'll get back to you and then do what they say
It's likely that the collectors edition disc licenses may need to be redone by hand their end