Access Violation??

Discussion in 'General Discussion' started by jpmackay, Dec 11, 2018.

  1. jpmackay

    jpmackay Active Member

    Joined:
    Dec 10, 2016
    Messages:
    219
    Likes Received:
    40
    Attention to TrainSim-Martin or TrainSim-James or TrainSim-Luke and others who are interested to read

    I have a question about " Access Violation " in Train Simulator 2019 with 64-bit edition. Before your team created the 64-bit edition of Train Simulator 2019 and we never see with " Access Violation " popped up on the screen to show the error and now we get these. Is there a reason for this to have this " Access Violation. " Well I kept sending the crash report file and dxdiag txt to dovetail games kayako and kept telling me different things with the problem like one after another when I get Access Violation on different routes and scenarios. Seem to me that DoveTail Games don't like third party rolling stock repaints. Well my problem is that the creator of scenario have the rolling stock listed and some of the rolling stock I don't have these because of previous Train Simulator like 2010 or 2012. And I found the same rolling stock repaints that have missing rolling stock so I replaced them in scenario. Then I am in simulator after choose route and scenario and get Access Violation. Can I get bypass this ugly Acess Violation so I can run the simulator or you can give me the old Train Simulator rolling stock that I don't have.

    Thank you,

    John
     
  2. TrainSim-Steve

    TrainSim-Steve Senior Producer Staff Member

    Joined:
    Nov 14, 2016
    Messages:
    607
    Likes Received:
    1,425
    Hi John,

    Sorry to hear you're having problems with Train Simulator, I'd like to look into this in greater detail for you. Please can you share your Kayako ticket number with me so I can review where things are.

    As a general rule, we're often unable to support players who are having problems with content that is not available on Steam as there are lots of unknown factors at play. However, I would like to investigate this further for you - and see if there's anything we can do to get you up and running again.

    Best, Steve
     
  3. BRD

    BRD Well-Known Member

    Joined:
    Nov 9, 2018
    Messages:
    241
    Likes Received:
    496
    John, I'm sorry for taking over your topic to respond to Steve, but I'm also having similar issues and I'd like to share my opinion about it.

    Hi Steve,

    Although I understand your ( DTG ) position to not really be able to support players who have problems with third party content, it would very nice of your team to at least propose solutions* to the problems people might find. Many of us virtual railfans own a lot of content which is not exclusively from Steam, many of which content is either freeware or payware.

    I'm having also this issue with the access violation with what I believe is to be a sound issue. Curiously enough, the 32bit TS 2019 plays the scenario just fine, but I want to be able to take advantage of the full potential of 64 bit. So clearly there's a compatibility issue. The question is: Will you update your own software to be able to read and play all sorts of third party content or would you be able to tell third party developers ( and everyone else in general ) what do they have to do, in order to update their content accordingly to work with 64 bit without causing these random crashes?

    * As for solutions I mean to not just simply suggest to change the sound file between 32 to 64 bit or install any other dependencies, despite having all of them already. It does not work. ( and I kindly do appreciate the effort your team does via e-mail responses ).

    Thanks for reading. Regards,

    BRD
     
  4. TrainSim-Steve

    TrainSim-Steve Senior Producer Staff Member

    Joined:
    Nov 14, 2016
    Messages:
    607
    Likes Received:
    1,425
    Hi BRD,

    We should always be trying to provide some direction where there is a clear understanding of the problem and the resolution, and if there are any such instances where this has not happened, we'd really like to hear about them so we can look at what needs to change so it does.

    It would be really useful, if you haven't submitted a ticket, to do so (link here) - and provide our Support Team with the content you're having a problem with - this will help us in reproducing the issue, diagnose the cause and understand the resolution. If that results in highlighting a fault with our software, then our Support Team have the tools available and the ability to provide a practical example and reproduction steps to the guys who do the work on the core code which often leads into a public patch. If it's a fault with the add-on, then we can often relate the resolution back to the developer in the same way we always have - many of whom we already work with.

    I hope this covers the bulk of your questions but please let me know if I've missed anything.

    Best, Steve
     
  5. jpmackay

    jpmackay Active Member

    Joined:
    Dec 10, 2016
    Messages:
    219
    Likes Received:
    40
    First of all want to say thank you to you for your time to reply and I strongly feel that is not necessary to submit a ticket to your support team. Because of this is that every time I submitted a report to your support team and tell me different thing what need to be fix. I don't feel that is necessary for that. I am not going to name a person but am sure that you know who is your support guy. He kept tell me one thing need to be removed so I did. Thought that my train simulator is working after removed but still have access violation. So I submitted another ticket to the same support guy and he tell me another program to remove. Why is he kept telling me one after another to remove. I would like to know how the support guy diangose the problem by the software program or use his head to figure out.

    Thank you,

    John
     
  6. TrainSim-Steve

    TrainSim-Steve Senior Producer Staff Member

    Joined:
    Nov 14, 2016
    Messages:
    607
    Likes Received:
    1,425
    Hi John,

    Firstly, I have not asked you to submit a ticket to the Support Team, please see the response for you below:

    Please can you share the information requested above so I can investigate this further for you.

    Best, Steve
     
  7. jpmackay

    jpmackay Active Member

    Joined:
    Dec 10, 2016
    Messages:
    219
    Likes Received:
    40
    See here is the error report below:

    F:\Program Files (x86)\Steam\steamapps\common\RailWorks\TempDump\

    Exception Code: 0xC0000005

    Exception Info: ACCESS VIOLATION

    Please contact our Customer Support Team at https://dovetailgames.kayako.com

    That is the one I am getting all the time.

    John
     
  8. jpmackay

    jpmackay Active Member

    Joined:
    Dec 10, 2016
    Messages:
    219
    Likes Received:
    40
    Hello Steve,

    Here is what I did with my program of Train Simulator 2019 on my desktop.

    Click the " Steam " icon on desktop to start loading the program of Train Simulator and I right click Train Simulator to run 64-edition.

    Then I clicked the third party payware route, BNSF Seattle Subdivision and selected one of the scenario with no missing rolling stock at all.

    No problem to load up onto the screen with this route and scenario then I clicked the right hand icon on top of the leading locomotive and bingo crash to Steam page with the message popped up with Access Violation. You see my previous message above that I posted few minutes ago. And do you want to see the log report and here is below:

    Start collecting information about the crash...
    [taking_screenshot]
    Desktop screenshot generation disabled; skipping.
    Creating crash dump file...
    [creating_dump]
    Dumping info for module F:\Program Files (x86)\Steam\steamapps\common\RailWorks\Railworks64.exe
    Dumping info for module C:\Windows\System32\ntdll.dll
    Dumping info for module C:\Windows\System32\kernel32.dll
    Dumping info for module C:\Windows\System32\KERNELBASE.dll
    Dumping info for module C:\Windows\System32\apphelp.dll
    Dumping info for module C:\Windows\System32\user32.dll
    Dumping info for module C:\Windows\System32\win32u.dll
    Dumping info for module C:\Windows\System32\gdi32.dll
    Dumping info for module C:\Windows\System32\gdi32full.dll
    Dumping info for module C:\Windows\System32\msvcp_win.dll
    Dumping info for module C:\Windows\System32\ucrtbase.dll
    Dumping info for module C:\Windows\System32\msvcr100.dll
    Dumping info for module C:\Windows\System32\imm32.dll
    Dumping info for module F:\Program Files (x86)\Steam\steamapps\common\RailWorks\plugins\GameManagerVC64.dll
    Dumping info for module C:\Windows\System32\setupapi.dll
    Dumping info for module C:\Windows\System32\msvcrt.dll
    Dumping info for module C:\Windows\System32\winmm.dll
    Dumping info for module F:\Program Files (x86)\Steam\steamapps\common\RailWorks\steam_api64.dll
    Dumping info for module C:\Windows\System32\d3d9.dll
    Dumping info for module C:\Windows\System32\cfgmgr32.dll
    Dumping info for module C:\Windows\System32\advapi32.dll
    Dumping info for module C:\Windows\System32\sechost.dll
    Dumping info for module C:\Windows\System32\rpcrt4.dll
    Dumping info for module F:\Program Files (x86)\Steam\steamapps\common\RailWorks\stlport_vc10_x64.5.2.dll
    Dumping info for module C:\Windows\System32\bcrypt.dll
    Dumping info for module C:\Windows\System32\shell32.dll
    Dumping info for module C:\Windows\System32\psapi.dll
    Dumping info for module C:\Windows\System32\WINMMBASE.dll
    Dumping info for module C:\Windows\System32\ole32.dll
    Dumping info for module C:\Windows\System32\SHCore.dll
    Dumping info for module C:\Windows\System32\combase.dll
    Dumping info for module C:\Windows\System32\bcryptPrimitives.dll
    Dumping info for module C:\Windows\System32\windows.storage.dll
    Dumping info for module C:\Windows\System32\dwmapi.dll
    Dumping info for module C:\Windows\System32\msvcp100.dll
    Dumping info for module C:\Windows\System32\crypt32.dll
    Dumping info for module C:\Windows\System32\profapi.dll
    Dumping info for module C:\Windows\System32\oleaut32.dll
    Dumping info for module C:\Windows\System32\msasn1.dll
    Dumping info for module C:\Windows\System32\powrprof.dll
    Dumping info for module C:\Windows\System32\ws2_32.dll
    Dumping info for module C:\Windows\System32\cryptsp.dll
    Dumping info for module C:\Windows\System32\shlwapi.dll
    Dumping info for module C:\Windows\System32\kernel.appcore.dll
    Dumping info for module C:\Windows\System32\version.dll
    Dumping info for module C:\Windows\System32\comdlg32.dll
    Dumping info for module F:\Program Files (x86)\Steam\steamapps\common\RailWorks\zlibwapi64.dll
    Dumping info for module C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17763.194_none_369e294761b39610\GdiPlus.dll
    Dumping info for module C:\Windows\System32\urlmon.dll
    Dumping info for module C:\Windows\System32\dinput8.dll
    Dumping info for module C:\Windows\System32\D3DX9_43.dll
    Dumping info for module C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17763.194_none_05b3366207211c42\comctl32.dll
    Dumping info for module C:\Windows\System32\OpenAL32.dll
    Dumping info for module C:\Windows\System32\iertutil.dll
    Dumping info for module C:\Windows\System32\CRYPTBASE.DLL
    Dumping info for module F:\Program Files (x86)\Steam\steamapps\common\RailWorks\LocalisedStrings64.dll
    Dumping info for module F:\Program Files (x86)\Steam\steamapps\common\RailWorks\PhysXLoader64.dll
    Dumping info for module F:\Program Files (x86)\Steam\steamapps\common\RailWorks\PhysXCooking64.dll
    Dumping info for module C:\Windows\System32\XINPUT1_3.dll
    Dumping info for module C:\Windows\System32\IPHLPAPI.DLL
    Dumping info for module C:\Windows\System32\wsock32.dll
    Dumping info for module C:\Windows\System32\inputhost.dll
    Dumping info for module C:\Windows\System32\CoreMessaging.dll
    Dumping info for module C:\Windows\System32\CoreUIComponents.dll
    Dumping info for module C:\Windows\System32\twinapi.appcore.dll
    Dumping info for module C:\Windows\System32\d2d1.dll
    Dumping info for module C:\Windows\System32\WinTypes.dll
    Dumping info for module C:\Windows\System32\d3d11.dll
    Dumping info for module C:\Windows\System32\propsys.dll
    Dumping info for module C:\Windows\System32\rmclient.dll
    Dumping info for module C:\Windows\System32\ntmarta.dll
    Dumping info for module C:\Windows\System32\dxgi.dll
    Dumping info for module F:\Program Files (x86)\Steam\steamclient64.dll
    Dumping info for module C:\Windows\System32\imagehlp.dll
    Dumping info for module F:\Program Files (x86)\Steam\vstdlib_s64.dll
    Dumping info for module F:\Program Files (x86)\Steam\tier0_s64.dll
    Dumping info for module C:\Windows\System32\mswsock.dll
    Dumping info for module C:\Windows\System32\secur32.dll
    Dumping info for module C:\Windows\System32\sspicli.dll
    Dumping info for module F:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
    Dumping info for module C:\Windows\System32\rsaenh.dll
    Dumping info for module C:\Windows\System32\uxtheme.dll
    Dumping info for module C:\Windows\System32\msctf.dll
    Dumping info for module C:\Windows\System32\TextInputFramework.dll
    Dumping info for module C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll
    Dumping info for module C:\Windows\System32\wintrust.dll
    Dumping info for module C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvd3dumx.dll
    Dumping info for module C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI64.dll
    Dumping info for module C:\Windows\System32\nvspcap64.dll
    Dumping info for module C:\Windows\System32\gpapi.dll
    Dumping info for module C:\Windows\System32\cryptnet.dll
    Dumping info for module C:\Windows\System32\dcomp.dll
    Dumping info for module C:\Windows\System32\usp10.dll
    Dumping info for module F:\Program Files (x86)\Steam\steamapps\common\RailWorks\data\SilverLining\VC10\x64\SilverLiningDirectX9-MT-DLL.dll
    Dumping info for module C:\Windows\System32\clbcatq.dll
    Dumping info for module C:\Windows\System32\wbem\wbemprox.dll
    Dumping info for module C:\Windows\System32\wbemcomn.dll
    Dumping info for module C:\Windows\System32\wbem\wbemsvc.dll
    Dumping info for module C:\Windows\System32\wbem\fastprox.dll
    Dumping info for module C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common\PhysXUpdateLoader64.dll
    Dumping info for module C:\Windows\System32\nvapi64.dll
    Dumping info for module F:\Program Files (x86)\Steam\steamapps\common\RailWorks\PhysXCore64.dll
    Dumping info for module F:\Program Files (x86)\Steam\steamapps\common\RailWorks\cudart64_30_9.dll
    Dumping info for module C:\Windows\System32\nvcuda.dll
    Dumping info for module C:\Windows\System32\nvfatbinaryLoader.dll
    Dumping info for module C:\Windows\System32\hid.dll
    Dumping info for module C:\Windows\System32\devobj.dll
    Dumping info for module C:\Windows\System32\MMDevAPI.dll
    Dumping info for module C:\Windows\System32\wdmaud.drv
    Dumping info for module C:\Windows\System32\ksuser.dll
    Dumping info for module C:\Windows\System32\avrt.dll
    Dumping info for module C:\Windows\System32\AudioSes.dll
    Dumping info for module C:\Windows\System32\msacm32.drv
    Dumping info for module C:\Windows\System32\msacm32.dll
    Dumping info for module C:\Windows\System32\midimap.dll
    Dumping info for module C:\Windows\System32\dsound.dll
    Dumping info for module C:\Windows\System32\resourcepolicyclient.dll
    Dumping info for module C:\Windows\System32\Windows.UI.dll
    Dumping info for module C:\Windows\System32\wrap_oal.dll
    Dumping info for module C:\Windows\System32\dnsapi.dll
    Dumping info for module C:\Windows\System32\nsi.dll
    Dumping info for module C:\Windows\System32\FWPUCLNT.DLL
    Dumping info for module C:\Windows\System32\rasadhlp.dll
    Dumping info for module C:\Windows\System32\wininet.dll
    Dumping info for module C:\Windows\System32\ondemandconnroutehelper.dll
    Dumping info for module C:\Windows\System32\winhttp.dll
    Dumping info for module C:\Windows\System32\winnsi.dll
    Dumping info for module C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\MSOXMLMF.DLL
    Dumping info for module C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\VCRUNTIME140.dll
    Dumping info for module F:\Program Files (x86)\Steam\steamapps\common\RailWorks\plugins\RailDriver64.dll
    Dumping info for thread 0x3228
    Dumping info for thread 0x10F0
    Dumping info for thread 0xE18
    Dumping info for thread 0x3830
    Dumping info for thread 0x2D88
    Dumping info for thread 0x1FD4
    Dumping info for thread 0x3474
    Dumping info for thread 0x35B8
    Dumping info for thread 0x2D20
    Dumping info for thread 0x395C
    Dumping info for thread 0x1EB0
    Dumping info for thread 0x2180
    Dumping info for thread 0x3AAC
    Dumping info for thread 0x364C
    Dumping info for thread 0x2268
    Dumping info for thread 0x6B0
    Dumping info for thread 0x36EC
    Dumping info for thread 0x3848
    Dumping info for thread 0x1AC0
    Dumping info for thread 0x2488
    Dumping info for thread 0x2C20
    Dumping info for thread 0x2C54
    Dumping info for thread 0x192C
    Dumping info for thread 0x1DC
    Dumping info for thread 0xBD0
    Dumping info for thread 0x3BB8
    Dumping info for thread 0x3978
    Dumping info for thread 0x2004
    Dumping info for thread 0x2C44
    Dumping info for thread 0x39AC
    Dumping info for thread 0x138C
    Finished creating dump.
    [copying_files]
    Finished copying files.
    [encoding_video]
    Desktop video recording disabled; skipping.
    [confirm_send_report]
    [compressing_files]
    Total file size for compression is 153567 bytes
    Creating ZIP archive file TempDump\4c281d64-9a6d-4499-8825-c6bec119857c.zip
    Compressing file TS2018_Report.txt
    Compressing file crashdump.dmp
    Compressing file crashrpt.xml
    Calculating MD5 hash for file TempDump\4c281d64-9a6d-4499-8825-c6bec119857c.zip
    Finished compressing files...OK
    [end_compressing_files]
    [sending_report]
    [sending_attempt]
    Sending error report over HTTP...
    Preparing HTTP request data...
    Calculating size of data to send.
    Opening Internet connection.
    Connecting to server
    Opening HTTP request...
    Sending HTTP request...
    Ending HTTP request...
    Reading server response...
    Server response code: 200
    Server response body:
    Error report has been sent OK!
    [status_success]

    Let me know what caused this with Access Violation.

    Thank you,

    John
     
  9. BRD

    BRD Well-Known Member

    Joined:
    Nov 9, 2018
    Messages:
    241
    Likes Received:
    496
    Hi Steve,

    Thanks for your prompt response!
    The impression I get from DTG support is that if the content is third party, you won't really bother to provide a fix for it. Which is fair, as it is not your product and I understand that fully. However, it seems strange that many people seem to have these access violation errors coming from 64bit. I wonder if you are willing to actually test third party ( freeware ) content in order to reproduce the actual problem. I believe you aren't, but maybe I am wrong. :) Come to think of it - I never actually did send the log file after having the dump error. Yet I was told to install dependencies and such, as usual. I shall try contacting you guys again about it. In the meantime I will also try to contact the freeware developer.

    Regards,

    BRD
     
  10. TrainSim-Steve

    TrainSim-Steve Senior Producer Staff Member

    Joined:
    Nov 14, 2016
    Messages:
    607
    Likes Received:
    1,425
    Hi John,

    Thanks for providing this but I asked for your Kayako Ticket number... so not sure why you've provided me with an output log instead - the two are completely unrelated. If you're confused by what I'm asking for, I can guide you if you feel you need it.

    I have been able to trace your crash dump however (from the information provided above). Could you follow the steps to run LogMate, and then repeat loading into the scenario until you see the Access Violation error again, and then share the LogMate Log file with me.

    Best, Steve
     
  11. jpmackay

    jpmackay Active Member

    Joined:
    Dec 10, 2016
    Messages:
    219
    Likes Received:
    40
    Sorry for misunderstanding what you asked for. And I will get the LogMate log for you here. As I know your office will be closed shortly for the day as my time is 5 hours behind yours.

    Thank you,

    John
     
  12. TrainSim-Steve

    TrainSim-Steve Senior Producer Staff Member

    Joined:
    Nov 14, 2016
    Messages:
    607
    Likes Received:
    1,425
    Hi John,

    No problem - I've sent your crash dump off for analysis anyways which should reveal what's going on. The LogMate log will be really useful to explain more about what the software is actually doing just before the crash. Between the two, I'm hopeful it will tell us exactly what's going on here and I should be able to give you a proper resolution or at least be able to get a Bug Case built for the coders to do something with the core software code :)

    Best, Steve
     
  13. jpmackay

    jpmackay Active Member

    Joined:
    Dec 10, 2016
    Messages:
    219
    Likes Received:
    40
    Thought to let you know that all IS good now and I have to remove all workshop routes and scenarios. I am not sure which one is corrupted but anyway it's all clear in workshop part now. All I do is to get one scenario at a time to subscribe then see what happen with this. If I see that is the problem then I will unsubscribe this right away also write down on the list so I will know not to subscribe again.

    Thank you,

    John
     
  14. TrainSim-Steve

    TrainSim-Steve Senior Producer Staff Member

    Joined:
    Nov 14, 2016
    Messages:
    607
    Likes Received:
    1,425
    Hi John,

    Thanks for letting us know, really pleased to hear you're back up and running.

    Best, Steve
     

Share This Page