PC Historic Journeys Bundle Issue (steam)

Discussion in 'TSW General Discussion' started by JWebb_19, May 10, 2023.

  1. JWebb_19

    JWebb_19 New Member

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    Hello

    Sorry if this is the wrong place for this, but has anyone else had a problem with the steam bundle for the Peak Forest route?

    On the store page, I get the bundle saying I own 3 out of 4 of the DLCs with Peak Forest being at £26.99 but when I put it in my cart the price jumps to £49.48 with it wanting me to pay for Tees Valley again.

    Any help is much appreciated.
    Store offer.jpg Cart.jpg Duplicate.jpg
     
  2. redrev1917

    redrev1917 Well-Known Member

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    Yep same issue for me

    upload_2023-5-10_17-14-6.png
     
  3. rich#3924

    rich#3924 Member

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    On the TSW3 DLC page click onPeak Forest Railway: Ambergate - Chinley & Buxton Route Add-On
    That will give you a choice of Buy Train Sim World® 3: Peak Forest Railway: Ambergate - Chinley & Buxton Route Add-On
    £29.99 Add to Cart
    Buy Train Sim World® 3 Historic Journeys Bundle BUNDLE (?)
    Collection Complete! 3 of 4 items from this collection are already in your library.
    Bundle infoAdd to Cart
    Buy Train Sim World® 3 Steam Icons Bundle BUNDLE (?)
    Collection Complete! 3 of 4 items from this collection are already in your library.
    click on the Route option not either of the Bundles to buy the Route
    sorry I am unable to post screenshots
     
  4. JWebb_19

    JWebb_19 New Member

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    I've been talking to Steam support and indeed there is an issue with the bundle, but it can only be fixed by DTG.
     
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  5. rich#3924

    rich#3924 Member

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    Neither of the two bundles give you Peak Forest Railway: Ambergate - Chinley & Buxton Route for £26.99 it is £29.99 in both of themj
    Do not put any bundles in your cart .
    Place only the
    Buy Train Sim World® 3: Peak Forest Railway: Ambergate - Chinley & Buxton Route Add-On
    £29.99
    in your cart (that is one item only )
    Repeat Do not Place any bundles in your cart
    then proceed to check out
     
  6. JWebb_19

    JWebb_19 New Member

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    But you can get it for £26.99 via the bundle as you can see from the first picture from my first post. The problem is that the client adds Tees Valley even though I already own it.
     
  7. rich#3924

    rich#3924 Member

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    I have Looked at both of the bundles on Steam 0ne minute ago they both show.
    Peak Forest Railway: Ambergate - Chinley & Buxton Route £29.99
     
  8. TripleJ814

    TripleJ814 Well-Known Member

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    Odd. Not going to purchase it but the bundle price adjusts accordingly on my end, all I did was add the bundle itself to the cart.

    Maybe it’s some issue with the PC Steam Client? These screenshots attached are from the Steam Mobile App.


    25DD5415-B54C-455C-B951-EF8E77916C2D.jpeg 2F69F27A-FDCF-4D5D-8E71-E6617CB3623E.jpeg
     
    Last edited: May 12, 2023
  9. JWebb_19

    JWebb_19 New Member

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    Very odd indeed. I tried the app just now just in case, but no luck.

    It seems maybe the problem is only with people in the UK as all the prices I have seen are in pounds.
     
  10. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Hey - I've checked in with the Retail team, and they're going to chat to Valve, as the 'Complete My Collection' functionality doesn't look like it's working as intended.

    Thank you for letting us know.
     
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  11. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Update: had an update from our Retail team, and the issue should be resolved now.
     
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  12. peterchambers

    peterchambers Active Member

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    I refunded my pre-launch discounted purchase in order to buy the bundle. The price of the bundle was miscalculated upwards whatever I did and I abandonned the attempt and paid full price for the route alone. I am happy to have paid full price as the route is so good.
     
  13. JWebb_19

    JWebb_19 New Member

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    Unfortunately, I'm still getting the wrong price. I have tried through the mobile app, web and Steam client.
     
  14. stewartforgie

    stewartforgie Well-Known Member

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    I got onto steam support and they told me my transaction had failed. and if I had been charged to send them a screen shot of the Paypal transaction page and they would further investigate which I have done. So I am waiting for them to get back to me again.
     
  15. Artful

    Artful Member

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    Its fixed for me now showing £26.99 as it should
    Regards
    Artful
     
  16. stewartforgie

    stewartforgie Well-Known Member

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    O.K. I have heard back from steam about my issue of being charged for duplicate routes in the historic journeys bundle purchase and here is the gist of what steam told me.

    "I see that you have previously purchased older versions of "Train Sim World®: Northern Trans-Pennine: Manchester - Leeds Route Add-On - TSW2 & TSW3 compatible" and "Train Sim World®: Tees Valley Line: Darlington - Saltburn-by-the-Sea Route Add-On - TSW2 & TSW3 compatible". These DLCs were not excluded from the bundle because the editions are different.".

    I have now refunded and am just hoping that the don't wipe my original copies of these routes when my refund is finally processed. I would also expect these two routes to still be available to me in TSW3 as they should still be carried over from TSW2 so here's hoping.
     
  17. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Hey folks. Thanks for your patience. I've been informed that the dependencies stewartforgie mentions above have since been added, and Complete My Collection should work, no matter what version of TVL you own.
     
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  18. stewartforgie

    stewartforgie Well-Known Member

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    Thanks for the info JD, I have sent you a pm about this.
     

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