As a Redhill resident, I finally bit the bullet to buy something because I see these trains every day - especially because I had some Epic Rewards to splash on the new DLC (I haven't bought anything since TSW3 came out). The Class 700 downloaded without any issues after purchasing it, please see the proof below: Can I be disappointed? I will ask the ultimate question again: 'Have you tested this?'. After years of developing this game, how did this happen again? I didn't post this in the feedback thread, as I cannot give you feedback on something I cannot even play.
"Thank you for getting back to us with the additional information. We understand that coming across bugs in your game can be a frustrating experience, but we are very grateful that you have taken the time to contact us. Additionally, we would like to express our apologies for any inconvenience caused or if your enjoyment of the game has been adversely affected. Community feedback is what drives our development, and your feedback will be used to better inform our future work. Thank you for your bug submission. It has been logged for further investigation and this ticket will be closed. Please bear in mind that support staff are not developers or QA testers, which is why we won't always be able to confirm an issue or provide updates on the progress of a solution. However, we are doing our best to log and prioritize community issues, to get the best result for our community members. To learn more, please visit the support articles linked below." Closing my ticket without resolution is UTTERLY DISRESPECTFUL. Requested a refund from Epic, ain't got no time for this Mickey Mouse customer service. I thought that since I last played, things have changed. Guess I was wrong.
Hello - this should be resolved now. https://forums.dovetailgames.com/threads/update-class-700-for-epic-players.71541/ Thanks for your patience - we've been working with Epic to resolve.
