Xbox Series X Crashes

Discussion in 'TSW Troubleshooting & Issues Discussion' started by Wooki74, Sep 26, 2023.

  1. Wooki74

    Wooki74 Active Member

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    During early access I had no crashes at all now I have nearly all dlc installed I'm getting crashes in menu's and in game with no error messages I had 4 crashes in 2 hours. Was trying to play along with matt on stream and crashed twice once with vectron and the other with talent 1. Then it crashed while loading game from cold twice . Crashed while going back to main menu when completed a run. All in inside 3 hrs . Pretty much un playable now. Ist service to crash was 49765 wolfurt to lindau routine at 9 15 clear weather custom. 2nd crash was s1 25803 landau to bludenz 6.19. Custom weather light cloud,both in September. Xbox series x
     
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  2. DTG-Chris

    DTG-Chris Staff Member

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  3. yokaigpx#7540

    yokaigpx#7540 Member

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    I’m on Xbox X series.

    I have the Deluxe version, and today I was able to download, all my games DLC preserved (evening 256go total game) .... problem ... since the game crash!!! either at the loading page, or by selecting a line... back Xbox home screen. I enrage a little.

    the game is not tested before being put on the market?

    player since the game TSW preview Xbox! TSW 2 tsw 3 . I have all the DLC... and I find myself with a new game, which crash!
     
    Last edited: Sep 26, 2023
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  4. matt#4801

    matt#4801 Well-Known Member

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    Did it give you an error message, if so can you remember what it was?
     
  5. Wooki74

    Wooki74 Active Member

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    Same problem here but when it does load I tried ecml using azusa and Scotsmen in full timetable and it instantly goes to dashboard. Nit tried reduced yet will be very disappointed if I can't use full timetable. You just crashed to dashboard while trying to boot up. Not played now fir hr and half what a joke. Appears random if it will boot up at all.got nearly all dlc installed minus around 10 not sure exactly.
     
    Last edited: Sep 26, 2023
  6. yokaigpx#7540

    yokaigpx#7540 Member

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    Hi,
    on console Xbox Série x, there is no message... black screen, return to home! 2 times out of 3 when launching the game... if the game manages to launch, black screen on certain road/train DLCs!

    Exemple :
    free range, S-Bahn Vorarlberg + mrce BR 182 ... crash, returns dashboard Xbox
    East coast main Line Doncaster Peterborough + class 47 green, returns dashboard Xbox
     
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  7. yokaigpx#7540

    yokaigpx#7540 Member

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    Sorry for my english, i French gamer.
     
  8. R3DWolf91

    R3DWolf91 Well-Known Member

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    I'm having the same issue, except I can't get it to load at all. Just loading splash screen for a few minutes, then back to Xbox home.
     
  9. Wooki74

    Wooki74 Active Member

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    Far as I can make out on ecml full timetable does not work on Series X I've tried multiple services using scotman and azuma just goes to dashboard. Reduced does load in . Looking at other people are having issues on other routes aswell.
     
  10. yokaigpx#7540

    yokaigpx#7540 Member

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    release the game (tsw4), without having the possibility of playing its old purchases (I have been on Train sim World since the preview which was released on the console!!)... then 2, 3... , except 2 add on ALL purchases DLC !!
    that's a very nice sum of money left at DTG, with, in addition, now train sim world 4!! I admit to being very angry!! because in addition to the bugs still present since (crackling sound, my invalid tasks in TSW4), I cannot enjoy my game!!

    really unprofessional on the part of DTG!
     
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  11. MasterBen

    MasterBen New Member

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    Same problem for me, i'm on series X, Deluxe edition, all DLC install for TSW4, and the game is very unstable.
    As others said above, crash when launching the game or when loading a route.
    The game crashed to dashboard and in a really random way, sometimes it remains stable for a while and crash.
     
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  12. BigSteveDexter

    BigSteveDexter Active Member

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    I am experiencing crashes at loading screen, and if I am lucky enough to get the game loaded, it crashes once I select main menu after completing a run.
     
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  13. BigSteveDexter

    BigSteveDexter Active Member

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    Same here. On the series X. Crashes at loading screen. If the game manage to load, it will crash after I drove a train and select the back to main menu button. Also noticed crashes from Training center, going back to Training center Loco menu.
     
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  14. BigSteveDexter

    BigSteveDexter Active Member

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    Further to my previous post.....If I am lucky to get the game loaded, I can only do one task, finish it, and the Game will crash once I interact with any buttons after the rating screen.
     
  15. Drummzz7

    Drummzz7 New Member

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    Same here, on x box series s. 80 dlcs installed, just crashes to home everytime. Tried all the troubleshooting, and nothing works. Submitted a ticket already. :(
     
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  16. ChaseYUL99

    ChaseYUL99 New Member

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    Same here. TSW 4, Xbox Series X, about 2/3 of all DLCs
     
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  17. BigSteveDexter

    BigSteveDexter Active Member

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    Please keep us posted if you hear anything! I am about to create a ticket as well!
     
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  18. dtg_jan

    dtg_jan Community Manager Staff Member

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    Good morning everyone,

    I'm sorry to hear about these issues. Can I just confirm that this seems to are all on Xbox Series X/S?
    Is there a certain service/scenario this happens on?
    How many AddOns do you have installed?

    All the best,
    Jan
     
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  19. BBIAJ

    BBIAJ Well-Known Member

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    All DLCs installed (except GWE/New Journeys/RT, as entitlements haven't carried over yet), Xbox Series X, crashes on the splash screen, haven't even managed to load into any menus yet.
     
  20. BigSteveDexter

    BigSteveDexter Active Member

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    I am on the Xbox Series X,band gave 69 add ons installed.

    It crashes with a 50% rate at the loading screen ( One crash per startup quarantined) Once I am in the game,cI can perform one service or scenario, and after the rating screen, as soon as I click on any button to go back to the main menu, it crashes again.
     
  21. BigSteveDexter

    BigSteveDexter Active Member

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    Also, just noticed that Harlem Lines causes a crash immediately when selecting a scenario on it.
     
  22. BigSteveDexter

    BigSteveDexter Active Member

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    Once a crash happens from the running game, it is even more difficult to get past the loading screen crashes.
     
  23. BigSteveDexter

    BigSteveDexter Active Member

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    OK, so I am able to start Harlem line now, which means there is then also some random crashes, apart from the loading screen and back to main menu crashes.
     
  24. max#2873

    max#2873 Well-Known Member

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    same here game crash on loading screen, luckily it is a cheap bread ;) ticket submitted
     
    Last edited: Sep 27, 2023
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  25. BigSteveDexter

    BigSteveDexter Active Member

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  26. dtg_jan

    dtg_jan Community Manager Staff Member

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    We have escalated this internally and will report back as soon as we have news on this, sorry for the inconvenience
     
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  27. BigSteveDexter

    BigSteveDexter Active Member

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    Thank you so much for looking into this annoying issue! Much appreciated!
     
  28. max#2873

    max#2873 Well-Known Member

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    small progress now ctd from NYT new timatable loading - out if memory error (xbx), what a surprise :D still ctd from loading screen
     
    Last edited: Sep 27, 2023
  29. brfan#9132

    brfan#9132 Active Member

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    I’ve literally had two crashes in like 3 minutes from them
     
  30. teide

    teide Member

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    I’m on Xbox X. Early access deluxe edition worked perfectly. Installed all DLCs overnight. Now can’t get past TSW4 splash screen without crashing out to desktop.

    support ticket #62528
     
    Last edited: Sep 27, 2023
  31. max#2873

    max#2873 Well-Known Member

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    Seems like tsw choked with older content :D
     
  32. max#2873

    max#2873 Well-Known Member

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    OUT OF MEMORY when once loaded and tried NYT new timetable, it seems the ussue is severe and widerange, good luck DTG :)
     
  33. dtg_jan

    dtg_jan Community Manager Staff Member

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    Thanks for submitting tickets, could you please give me the ticket numbers?
     
  34. max#2873

    max#2873 Well-Known Member

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    Here you are: #62517 Spinning wheel of doom and ctd
     
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  35. teide

    teide Member

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    #62528 is mine
     
  36. teide

    teide Member

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    Hi Jan,
    I’m on Xbox X with all DLCs installed. I’ve managed to get past the splash screen once without crashing back to desktop, loaded ECML full timetable but crashed immediately on selecting to spawn on foot. I’ve put a support ticket in (62528)
     
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  37. dtg_jan

    dtg_jan Community Manager Staff Member

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  38. max#2873

    max#2873 Well-Known Member

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    It seems symptomatic for TSW4 filled with legacy addons, I honestly doubt the QR examine that setup at all.
     
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  39. yokaigpx#7540

    yokaigpx#7540 Member

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    Hi,
    please look above, I gave an example of a crash, with what scenario and what train. In the case of both examples, impossible to launch and return to the home screen 100%.

    concerning me... Here is the installation :

    -Train sim World 4
    -Amtrak's acela
    -Arosalinie chur Arosa
    -Bahnstrecke Bremen Oldenburg
    -Barkerloo Line
    -Birmingham Cross City Line Lichfield Bromsgrove Redditch
    -BNSF SD70ACe
    -BR314
    -BR Class 33
    -BR Class 52
    -BR Heavy Freight Pack
    -Brighton Main Line London Victoria Brighton
    -Canon Pass Barstow Sans Bernardino
    -Caltrain MP36PH-#C baby bullet
    -Canadian National Oakville Subdivision Hamilton Oakville
    -Cane Creek Thompson Potash
    -Cathcart Circule Line Glasgow Newton Neilston
    -Class 20 Chopper
    -Clinchfield Raikroad Elkhorn Dante
    -CSX C40-8w
    -DB BR 155
    -DB BR 182
    -DB BR 204
    -DB BR 363
    -DB BR 403 ICe
    -DB BR 101
    -DB BR 187
    -DB G6 Diesel Shunter
    -Diesel Légendes Of The Great Western
    -Dispolok BR 182
    -East Coastway Brighton Eastbourne Seaford
    -Glossop Line Manchester Hadfield Glossop
    -Great Western Express
    -Harlem Line Grand Central Terminal North White Plains
    -Haupstreke Hamburg Luberck
    -Haupstreke München Ausburg
    -Haupstreke Rhein Ruhr
    -Horseshoe Curve
    -Island Line 2022 BR Class 484
    -Isle Of Wight
    -LVG Méditerranée Marseille
    -Linke Rheinstrecke Mainz Koblenz
    -Lirr M3
    -Long Islande Rail Road
    -Main Spessart Bahn
    -Midland Main Line Leicester Derby Nottingham
    -MP15DC Swicther
    -NEC New York Trenton
    -Niddertalbahn Bad Vilbel Stockheim
    -Northeast Corridor Boston Providence route
    -Northern Trans Pennine
    -Peak Forrest Railway
    -peninsula Corridorn Sans Francisco Sans Jose
    -Rail Opération Group BR class 37/7
    -Railhead Treatment Train
    Rhein Ruhr Osten Wuppertal Hagen
    -Ruhr Nord
    -S Bahn Zentralscweiz Luzern Sursee
    -Sand Patch Grade
    -Santa fe F7
    -Schnellfahrstreke Kassel Würzburg
    -Schnellfahrstreke Koln Aachen
    -Scotrail Express Edinburgh Glasgow
    -Sherman Hill Cheyenne Laramie
    -Southeastern Highspeed London Ashfold INTL Faversham
    -Spirit of Steam Liverpool Lime Street Crewe
    -Tees Valley Line
    -Thameslink BR class 700/0 EMU
    -Tharandter Rampe Dresden Chemnitz
    -The Holliday Express
    -Union Pacific Heritage Livery
    -West Cornwall Local Penzance St Austell St Ives
    -West Cornwall steam railtour
    -West Somerset Railway
    -BR class 31
    -East Coast MainLine
    Peterborough to Doncaster
    -LNER A3 Flying Scotsman Steam logo
    -Metrolink Antelope Valley Line
    -Nahverkehr Dresden Riesa Route
    -decal pack 1 pre ordre
    -decal pack 2 pre ordre
    -Railpool BR 193 Vectron Loco
    -S-bahn Vorarlberg

    278.5 Go
    Xbox Série X
    last update console 21/09/2023

    return to dashborn screen 2 times out of 3 doawload game !
    Or Crash and Dashboard Xbox
    on certain lines train as in my message above !
     
    Last edited: Sep 27, 2023
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  40. dtg_jan

    dtg_jan Community Manager Staff Member

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    Hey everyone,

    I went ahead and merged two threads that were about the same issue, for easier navigation.

    Our current suspicion is that the amount of AddOns is causing this crash.
    Can I please get those experiencing this issue to list the current AddOns installed, if you haven't yet?
    It might also be worth testing if removing some AddOns for now will resolve this.

    Again, sorry you are having to deal with this,
    Jan
     
  41. DB628

    DB628 Well-Known Member

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    Yes Xbox Series X
    It’s crashed always before you get into the Game on the loading Screen
     
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  42. teide

    teide Member

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    Hi Jan,

    Ive got all of them except the xmas elf thing installed
     
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  43. MAX1319

    MAX1319 Well-Known Member

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    Here’s what I have on my Xbox X. I do get same crashes. Sometimes it takes 3 loads to work.
    Train sim World 4
    -Amtrak's acela
    -Bahnstrecke Bremen Oldenburg
    -Barkerloo Line
    -Birmingham Cross City Line Lichfield Bromsgrove Redditch
    -BNSF SD70ACe
    -BR314
    -Brighton Main Line London Victoria Brighton
    -Canon Pass Barstow Sans Bernardino
    -Caltrain MP36PH-#C baby bullet
    -Cathcart Circule Line Glasgow Newton Neilston
    -Clinchfield Raikroad Elkhorn Dante
    -CSX C40-8w
    -DB BR 155
    -DB BR 182
    -DB BR 204
    -DB BR 363
    -DB BR 101
    -DB BR 187
    -DB G6 Diesel Shunter
    -Dispolok BR 182
    -East Coastway Brighton Eastbourne Seaford
    -Great Western Express
    -Harlem Line Grand Central Terminal North White Plains
    -Haupstreke Hamburg Luberck
    -Haupstreke München Ausburg
    -Haupstreke Rhein Ruhr
    -LVG Méditerranée Marseille
    -Linke Rheinstrecke Mainz Koblenz
    -Long Islande Rail Road
    -Main Spessart Bahn
    -Midland Main Line Leicester Derby Nottingham
    -MP15DC Swicther
    -NEC New York Trenton
    -Niddertalbahn Bad Vilbel Stockheim
    -Northeast Corridor Boston Providence route
    -peninsula Corridorn Sans Francisco Sans Jose
    -Rail Opération Group BR class 37/7
    -Railhead Treatment Train
    Rhein Ruhr Osten Wuppertal Hagen
    -Ruhr Nord
    -S Bahn Zentralscweiz Luzern Sursee
    -Sand Patch Grade
    -Santa fe F7
    -Schnellfahrstreke Kassel Würzburg
    -Schnellfahrstreke Koln Aachen
    -Scotrail Express Edinburgh Glasgow
    -Southeastern Highspeed London Ashfold INTL Faversham
    -Spirit of Steam Liverpool Lime Street Crewe
    -Thameslink BR class 700/0 EMU
    -Tharandter Rampe Dresden Chemnitz
    -East Coast MainLine
    Peterborough to Doncaster
    -LNER A3 Flying Scotsman Steam logo
    -Metrolink Antelope Valley Line
    -Nahverkehr Dresden Riesa Route
    -decal pack 1 pre ordre
    -decal pack 2 pre ordre
    -Railpool BR 193 Vectron Loco
    -S-bahn Vorarlberg

    175GB free at 78.1% capacity
    Xbox Série X
    last update console 9/09/2023
    Last automatic update check 9/27/23 1:22am

    return to dashborn screen 2 times out of 3 doawload game !
    Or Crash and Dashboard Xbox
    This morning I did notice it started a lot faster than yesterday.
    Yesterday was taking a long time to load TSW4
     
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  44. yokaigpx#7540

    yokaigpx#7540 Member

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    connection impossible for me ( for the Ticket assistance ) Is the password the same as for the forum? because he doesn't recognize him!
    Thanks

    the problem is that sometimes the crash just comes from a train!! As mentioned, I got a dashboard Xbox Série X feedback by selecting the MRCE BR 182 + S Bahn Vorarlberg train!
    BR class 700/0 EMU = crash !
    Glossop Line + scénario you are from the region = crash

    Etc etc etc

    Basically, you have to uninstall all of the Add ons from TSW TSW 2 TSW 3 !! Great. I very happy.
     
    Last edited: Sep 27, 2023
  45. max#2873

    max#2873 Well-Known Member

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    I have all addons, except:
    1) HSC skins,
    2) Arosa skins,
    3) ICE skins,
    5) and Class 52 for WSR)
    6) and of course Holiday Express

    300gb of free space
     
    Last edited: Sep 27, 2023
  46. MarkCovz4761

    MarkCovz4761 Well-Known Member

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    Same problem for me on series x game is slow at loading and alot of stuttering not good really the game hasn't been out long and already problems
     
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  47. Bradley

    Bradley Well-Known Member

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    Same problem for me on XSX, no problem during early access, fast loading, no crashes, now I have slow loading, crashes to desktop every 5 mins or everytime I load into something it doesn’t like, this is very poor in my opinion
     
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  48. rcholmes85

    rcholmes85 Active Member

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    Im struggling with crashes on Series X too :(

    I have 283.2GB installed (Base game + 86 add-ons, only New Journeys missing). All installed on the internal hard drive, and there's 331GB free space. System was last updated 21/09/2023 and was last checked this morning, 27/09/2023.

    I have restarted the console, turned it off and unplugged it to clear the cashe, and I've also uninstalled all TSW2 & TSW3 content.

    After 5 attempts, it did load up. I completed the Training centre 11 Rail Journeys, then tried to do the ECML Cl 801 introduction... whilst loading it crashed to xbox home screen. 3 more attempts to load the game, I've just tried to start the Cl 801 introduction again, and it's crashed to the home screen again :(

    Restarts xbox, another 2 crashes loading the game, game loads up, tries to start Cl 801 introduction... crashes again :(
     
    Last edited: Sep 27, 2023
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  49. R3DWolf91

    R3DWolf91 Well-Known Member

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    Hi Jan,

    I have 82 DLC installed, running Xbox Series X. I've tried clearing the cache per JD's suggestion to no avail. I can't even get to the point where I can load a service. The support ticket I have is 62488.

    I hope this can get resolved soon; perhaps it's time to fast track the content manager for Xbox?
     
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  50. hells.high.lord666

    hells.high.lord666 Well-Known Member

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    Same here on series S. No issues on early access. Installed all DLC except the unavailable journey pack yesterday and did a run on ECML and now that game doesn't even finish loading before CTDing.
     

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