Epic Games Compatible Content Missing

Discussion in 'TSW Troubleshooting & Issues Discussion' started by rober, Sep 26, 2023.

  1. moosacher#88

    moosacher#88 New Member

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    For me epic's business practices is unbelievable and unacceptable. Firing people (which I feel very sorry for the employees) is a business decision of the management, for whatever reasons, but it can not be that the customers are not delivered the agreed service, which they have paid in full! The date of the launch was welk known, but epic kept the customers in the dark obviously.
    It can also not be that DTG simply pushes the responsibility for its distributors away from itself and does not get the problem solved! I expect that DTG now finally ensures that the performance is fully delivered!
     
  2. rennekton#1349

    rennekton#1349 Well-Known Member

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    It's not dtg's fault though. It is dependent on epic games who have issues internally including hundreds of workers being laid off. Dtg can only tell them, but with less staff on epic's end, it will take time until it gets released
     
  3. DarkWolf

    DarkWolf Active Member

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    Last year when we had the exact same problem it took a month before it was sorted and alot people had to go through the rigamarole of an Epic support ticket to get all their content. If Epic is indeed even more discombobulated this year it doesn't bode well for a speedy resolution.

    DW
     
  4. gerard

    gerard Member

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    DTG JD , can you confirm that Epic deliver updates?
     
  5. iriv#7314

    iriv#7314 Well-Known Member

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    I did receive the 3rd october update on epic.

    And don't blame this on DTG. Working with 3rd parties is often just a random lottery.
    Everything will be sorted in the end, it can just take some time. This is a bundle issue, not an updates issue....Now it is just waiting on Epic.

    Just help them where you can with providing what is missing and stop nagging.

    In my case i'm not even missing most of the missing content (maybe just rhtt :)). There is so much new content to explore, so i don't even miss it.

    They have been doing a wonderful job since the release to get everything sorted on so many 3rd party platforms, all of which have their own quirks.

    So, if anything, a great thank you to all DTG employees from me!
     
    Last edited: Oct 4, 2023
  6. Primus

    Primus New Member

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    Hello. Ist there anything in progress? I'm still waiting and nothing seems to be going on. Will the missing DLCs appear at some point? Please take care of this quickly. After all, I paid money for it.
     
  7. gerard

    gerard Member

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    A little humor might help.....let's hope.......:)


    [​IMG]
     
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  8. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Haven't heard anything yet, sorry folks. We will keep pushing.
     
  9. iriv#7314

    iriv#7314 Well-Known Member

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    Something is moving. I now have 8 add-ons installing

    London-brighton
    Boston
    new journeys
    rhtt
    dispolok
    csx SD40
     
    Last edited: Oct 6, 2023
  10. aliila#7384

    aliila#7384 Well-Known Member

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    I have now access to London Commuter and Boston-Providence, Loco Add-On bundle 1 and DB BR 423 new journeys. The rest is still missing.
     
    Last edited: Oct 6, 2023
  11. gerard

    gerard Member

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    1.This morning I received the 3 TSW3 core routes but I'm surprised by the size of those compatible routes:
    Cajon: 17.20G compared to 7.92G in TSW3
    Schnellfahrstrecke Kessel: 27.21G compared to 10.51G in TSW3
    Southeastern Highspeed: 18.54G compared to 7.09G in TSW3
    Is that normal?

    2.TSW2 core routes are still missing: do I have to install TSW2 in order to get those routes?

    Thanks in advance for aswering :cool:
     
  12. Fubak

    Fubak New Member

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    same here, TSW2 routes are still missing
     
  13. rober

    rober Member

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    Same, all well for TSW3 and Rush Hour routes only TSW2 missing now.
     
  14. aliila#7384

    aliila#7384 Well-Known Member

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    I am now missing TSW3 and TSW2 core routes.
     
  15. iriv#7314

    iriv#7314 Well-Known Member

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    For me the same.
    And also the csx SD40 can not be installed, just like the thameslink class 700
     
  16. aliila#7384

    aliila#7384 Well-Known Member

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    Yes I have the problem with the CSX SD 40 and the Class 700 too. They are available in the manage add-ons area but if I switch them to be active and click on save changes nothing happens .
     
  17. Primus

    Primus New Member

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    For me TSW2 Core Routes are still missing.
     
  18. archer

    archer Member

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    Good progress after last night's update. I seem now just to be missing SFS Kassel-Wurzburg, Cajon Pass, and Spirit of Steam (in other words, TSW3 core routes). The DB BR182 and 1938 Tube Stock, which were both always installed, are now also showing up in game.

    Great Western Express is still not showing up despite being installed, and I have the same problem of add-on manager not letting me install the CSX SD40. But hey- 5 missing DLC is better than 19!
     
  19. gerard

    gerard Member

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    by me it's the same: the 3 "TSW2 standard edition" core routes are missing
     
    Last edited: Oct 7, 2023
  20. tygerways#2596

    tygerways#2596 Well-Known Member

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    Looks like what is still missing across the board is:

    1) TSW2 core routes (if we got TSW2 for free during the first week on EGS, what we know since last year's issue uses a different entitlement code)
    2) TSW3 core routes (if we bought the TSW3 Deluxe Edition, including Spirit of Steam and SEHS, if we didn't own those route before as a stand-alone DLC)
    Both seem to be entitlement issues.

    3) GWE (including Diesel Legends)
    This seems to be a different issue, since the DLCs show up and are marked as installed in the EGS Add-On Manager, but not in the game.

    The issue about the NJ CSX SD40 (shows up on the EPG Add-On Manager, but can't be installed) might be due to Sand Patch Grade (as a TSW2 core route) is still missing and might possibly (but not necessarily) be fixed with Sand Patch Grade being available.
     
    Last edited: Oct 7, 2023
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  21. tygerways#2596

    tygerways#2596 Well-Known Member

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    TSW2 routes from free week edition just arrived.
    TSW3 routes (Deluxe edition) are still missing.
    New Journeys - CSX SD40 still doesn't install, even though Sand Patch Grade is in the game now.
     
  22. DarkWolf

    DarkWolf Active Member

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    Got my TSW2 core routes today. Good to see they seem to working through it.

    DW
     
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  23. Primus

    Primus New Member

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    Got it, too. Thank you for sorting this out with Epic
     
  24. rober

    rober Member

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    Thanks DTG, everything sorted for me too.
     
  25. gerard

    gerard Member

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    sorted for me too :cool:
    I despaired
    now it's solved ;)
    Thank you DTG and EPIC
     
  26. tygerways#2596

    tygerways#2596 Well-Known Member

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    I am still missing the
    TSW3 Deluxe routes (CJP, SKW, SoS)
    GWE/Diesel Legends and
    NJ CSX SD40
     
  27. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Thanks for confirming, folks. I'll follow up with the Retail team to get confirmation from Epic about what has/hasn't been pushed.
     
  28. meridian#2659

    meridian#2659 Well-Known Member

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    Wanted to ask about the substitution, which is part of the "compatible content".

    Seems on my tsw (steam) the substitution of content is messed up entirely.
    For example the cl40 from heavy freight pack doesnt spawn in the timetable (only 45s / 47)
    On german routes its even worse, the licos which belong to the route appear, but almost no loco (for example the 187 etc) happens.

    Is it just on my version or is it a general problem?
     
  29. BotiD_

    BotiD_ New Member

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    Hello!
    I just bought the class 700 yesterday, and it seems to not install when I tick it in the Add-ons and click "apply changes". It just throws me back to the Library and nothing installs.
    On TSW3, it just works fine, but on TSW4, it doesn't.
    I tried installing it together with several other DLCs, and when I click Apply changes, everything Installs, excluding the 700 DLC.
    Yes, I bought the Train Sim World 4 compatible version, and I'm on Epic.
    Can you help please?
     
  30. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Hmm, I haven't seen this mentioned before. I've fed that back to the team. Just want to check (I assume as you had TSW3 you do), but do you have Southeastern High Speed installed?
     
  31. archer

    archer Member

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    This is the same problem as some of us are having with the SD40 from New Journeys, if that helps to diagnose things at all.
     
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  32. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    The team have just pushed something for the Class 700, and the SD40 - hopefully that should start showing soon for you. Please let me know if anything changes for you.

    For reference, we've also had word from Epic that they've added the remaining entitlements for purchasers of TSW3 Deluxe Edition, so those should be visible for players soon, if not already. Thanks for your patience.

    As far as we're aware, Diesel Legends is the only remaining outstanding Add-on we're seeing issues with.
     
  33. BotiD_

    BotiD_ New Member

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    Yes, I have TSW3 Standard edition, and all DLCs are installed on TSW4 too.
    Wow, that was fast! Thanks a lot:)
     
  34. archer

    archer Member

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    Fast indeed- SD40 is now installed for me too. Thank you!
     
  35. iriv#7314

    iriv#7314 Well-Known Member

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    SD40 and Thameslink 700 can install now.
    I am still missing Kassel-Wurzburg and Cajon pass though :(
     
  36. BotiD_

    BotiD_ New Member

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    That's weird! I have those routes installed and playable.
     
  37. BotiD_

    BotiD_ New Member

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    Hello! I've just got home and installed the Class 700 DLC successfully. But when I loaded up the game, I couldn't find the train anywhere.
    I tried reinstalling and restarting my computer, but nothing seemed to work.
    (One thing i didn't try is reinstalling the SEHS and the 700 together. Should I try that?)

    Képernyőkép 2023-10-16 135555.png Képernyőkép 2023-10-16 135619.png
     
  38. iriv#7314

    iriv#7314 Well-Known Member

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    Indeed, the SD40 is selectable, de class 700 is not
     
  39. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Yes, please let us know if that helps.
     
  40. BotiD_

    BotiD_ New Member

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    It didn't help, I can use it in TSW3, but not 4.:(
     
  41. tygerways#2596

    tygerways#2596 Well-Known Member

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    Arrived: GWE, Diesel Legends, NJ CSX SD40
    Still missing: CJP, SKW, SoS (by TSW3 Deluxe)
     
  42. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Okay, I've raised it with the team.
     
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  43. aliila#7384

    aliila#7384 Well-Known Member

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    I am also still missing CJP, SKW and SEH from TSW3 Standard Edition (pre-order).
    The Class 700 is now installed but not selectable in game.
     
  44. DarkWolf

    DarkWolf Active Member

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    Thanks for the update, they haven't appeared here yet but hopefully they will in the not too distant.

    DW
     
  45. BotiD_

    BotiD_ New Member

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    DTG JD Any progress? (Sorry, I'm getting impatient:D)
    Edit: Thanks for reply! I'll continue playing on 3 than..
     
    Last edited: Oct 17, 2023
  46. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Sorry, not at this stage. As mentioned, we've raised it for the team to investigate.
     
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  47. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Is somebody able to DM me if they're missing TSW3 Core routes and bought TSW3 Standard Edition, please, with their Epic ID?
     
  48. cars0199

    cars0199 Member

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    I still don’t have access to the core routes from TSW3 Deluxe Edition. Weren’t they supposed to be available by now?
     
  49. tygerways#2596

    tygerways#2596 Well-Known Member

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    I am also still missing those routes.
    From what I have been told, "the team is investigating".
     
  50. BotiD_

    BotiD_ New Member

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    Yeah, they've been investigating for a month... :|
     

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