Game Crash Jt Blackpool Route

Discussion in 'TSW Troubleshooting & Issues Discussion' started by townsend_simon, Nov 14, 2023.

  1. townsend_simon

    townsend_simon Member

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    Anyone else get an unreal engine crash on the 9:38 ormskirk blackpool south service just outside of preston just as you join the wcml?
     
  2. townsend_simon

    townsend_simon Member

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    this is the error i get

    LoginId:4ed59bda4e4637c0106b42b8e3a48cbe
    EpicAccountId:

    LowLevelFatalError [File:Unknown] [Line: 208] Renaming an object (Texture2D /Engine/Transient.Texture2D_2147455289) on top of an existing object (Texture2D /PrestonBlackpool/Map/Tiles/ST_x11_y4.ST_x11_y4:PersistentLevel.BP_DSNT_SmallDisplayBoard6.DynamicDisplayBoard.DisplayBoard_LayoutTexture) is not allowed
     
  3. TKessel

    TKessel Well-Known Member

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    upload_2023-11-14_17-50-51.png
    Works for me (Steam)...
     
  4. townsend_simon

    townsend_simon Member

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    the route loads it crashes for me when you get to preston
     
  5. locobilly

    locobilly Well-Known Member

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    All the more reason not to buy routes on day 1. I'll sit back and wait for the patch, it'll make a nice Xmas day afternoon purchase!.
     
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  6. markmcqn

    markmcqn New Member

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    Not had any problems on my end
     
  7. Spikee1975

    Spikee1975 Guest

    Also no reason to believe every bug report unless confirmed.
     
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  8. bescot

    bescot Well-Known Member

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    Hi Simon, fancy seeing you here! I've seen the same error message in a crash on West Cornwall at St Erth but couldn't reproduce it when I played it again. Bit random.
     
  9. DTG Alex

    DTG Alex Senior Community Manager Staff Member

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  10. townsend_simon

    townsend_simon Member

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    Hey Alex,

    Windows 11

    Ryzen 7 3800xt 48 Gb Ram RTX3070ti 12gb

    No modded content as this is a fresh install after my upgrade from TSW 3

    Hey bescot longtime no speak, been lurking here for a long time....still on the other forum but only to keep my blog up as most of my time is spent battering 45149 and 26043 into submission.
     
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  11. DTG Alex

    DTG Alex Senior Community Manager Staff Member

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    In this case, can I ask you to submit a ticket to our support site with that same information, it will help us track your issue and report directly to you :) He's our support page where you can create a ticket and add relevant information: https://dovetailgames.freshdesk.com/support/home
     
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  12. Michael Newbury

    Michael Newbury Well-Known Member

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    I haven't any issues with what I have played so far, I will give this one a try tonight and see what happens.
     
  13. Spikee1975

    Spikee1975 Guest

    Just unlocked all Masteries, no issues here with the route. Win10 intel+nvidia. No 3rd party AV scammers (pun intended). ;)
     
    Last edited by a moderator: Nov 15, 2023
  14. OldVern

    OldVern Well-Known Member

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    There's definitely an issue with this. Reported in the feedback thread, approaching Preston from the Ormskirk direction I had what is best described as a terminal PC crash (i.e. more severe than CTD). Black screen and buzzing from the speakers. Couldn't Esc or Ctrl-Alt-Del out of it, had to hard reboot PC on the case. Windows then reloaded but showed as repairing files.

    Obviously not affecting everyone but if running into Preston is a no go area, then it makes the route somewhat unplayable.

    JT (or DTG) - we need an answer on this fairly quickly as, didn't think I would hear me say this, if the problem can't be identified or a fix enabled then I'm going to have to very reluctantly consider refunding.
     
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  15. JetWash

    JetWash Well-Known Member

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    If Windows is repairing files then you’ve got something else going on there. That isn’t the game causing a crash like that.
     
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  16. steamylocoman

    steamylocoman Well-Known Member

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    And i got no issues on my end
     
  17. Spikee1975

    Spikee1975 Guest

    Smells like a hardware/overheating issue.
     
  18. OldVern

    OldVern Well-Known Member

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    As I posted in the other thread...

    If it was just me, then yes. But other people have reported the same issue at the same location (approaching Preston). So sounds more like a rogue or corrupt tile or object is causing the sim to crash, with varying symptoms according to particular configuration.

    As a precaution I looked in the case and no contamination with fluff or hair.

    Besides, TSW has never crashed out like that before, in fact it has always been stable compared to TSC with its not uncommon OOM crashes. And after my reboot I spent 30 or so minutes in Snowrunner which if anything is more demanding than TSW - not a problem. So I hate to say it, but the finger points squarely at something in this particular route which isn't doing what it should.
     
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  19. steamylocoman

    steamylocoman Well-Known Member

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    verify files then
     
  20. OldVern

    OldVern Well-Known Member

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    If there is an actual faulty object at the build level in the route then that ain't going to help, though will do it anyway.
    The catch being if I re-run the scenario and the problem occurs again, I've gone over two hours in the sim and will be unable to get a refund.
    So I'm going to sit tight for a day or two see if anyone else reports the problem and what comes back from JT/DTG about it and make an informed decision accordingly.
     
  21. townsend_simon

    townsend_simon Member

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    Hey OldVern,

    long shot but are you the vern from the crotrains days?

    anyway, i ran the same service again last night and it seemed to run ok, so i wondered for me if it was a one off?
     
  22. OldVern

    OldVern Well-Known Member

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    That's me Simon! Long time ago and of course sadly Barney is no longer with us. Often wonder what he would have made of the contemporary train sim scene though latterly he largely confined himself to doing stuff in Trainz.
     
  23. JT Benedict

    JT Benedict Well-Known Member

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    So just as an update it seems like we've managed to find a lead as we've had a couple of crash logs from others point to the same thing.

    Might take a while to understand exactly what's going on but hopefully we can get somewhere now.

    Will keep you informed but this isn't causing a full PC hang.
     
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  24. JT Benedict

    JT Benedict Well-Known Member

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    Also bare in mind this doesn't seem to be a common crash and only occurs once in a blue moon it seems hence why it hasn't been discovered yet.
     
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  25. JetWash

    JetWash Well-Known Member

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    I had noticed that from certain angles (almost exclusively viewed from behind) the exhaust can cause quite an fps drop. Could it be a number of 142’s in the same station are causing a GPU overload?
     
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  26. steamylocoman

    steamylocoman Well-Known Member

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    It's like that on all Diesel Trains ingame
     
  27. JetWash

    JetWash Well-Known Member

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    I can’t say I’ve noticed it (maybe in the very early days) but it is certainly a thing with the 142. I don’t have a problem with it, and certainly wouldn’t want any of the visual quality downgrading, but I did wonder if it might be a pointer as to why Preston seems to be so heavy on performance for some people.
     
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  28. MAX1319

    MAX1319 Well-Known Member

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    Just saw Dad Rail live charity stream and right as he was getting to black pool south, right next to the roller coaster, the game crashed. I think it happened while he was attempting to go on photo mode to take a look at the roller coaster.
     
  29. OldVern

    OldVern Well-Known Member

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    Oh dear...

    Well I might hold off on reinstalling/rebuying later. Shame what is potentially such a great route is starting to have these issues.
     
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  30. 37114

    37114 Active Member

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    I'm getting CTD's everytime I try to load one of the Pacer services.
    Processor Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz, 2904 Mhz, 8 Core(s), 8 Logical Processor(s)
    32gb Ram
    3080 TI GPU

    LoginId:5dd0712d476fd2c710ad27a0310c9423
    EpicAccountId:

    Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    TrainSimWorld
    kernel32
    ntdll
     
    Last edited: Nov 17, 2023
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  31. OldVern

    OldVern Well-Known Member

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    And that's way more PC than I have (I7 4770 @2.5Ghz, GTX 1650 with 4Gb VRam and 24Gb of RAM).
     
  32. Jasonic

    Jasonic Active Member

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    Yeah just seen that, a bit unfortunate as he nearly got to Blackpool South, he was in external view and cam was just above the pacer roof so maybe due to the smoke particles?
     
  33. DominusEdwardius

    DominusEdwardius Well-Known Member

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    I think its highly unlikely to be the smoke particles, they're the exact same emitters as used on virtually ever diesel since CSX, there is nothing out of the ordinary with them.
     
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  34. JetWash

    JetWash Well-Known Member

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    To be fair, Dad Rail’s PC appears to have been struggling from the very start on ECML and by the time he was at the back end of the BPO run it was already a slideshow.

    I think some people are just expecting too much of their hardware to be honest.
     
    Last edited: Nov 17, 2023
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  35. mattchester#9176

    mattchester#9176 Well-Known Member

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    I'm in PS5 but get a crash entering Photo Mode farily often on any route so it may well not be JT's fault.

    I always make sure I do a tactical save just before I try and take a picture now!
     
  36. Crosstie

    Crosstie Well-Known Member

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    Well, I decided to take JT at their word about the forthcoming patch and purchased the route. Have been driving around in the 142 and 47 and pretty much covered the entire route. No problems with gameplay and I agree with others that it's a high-quality route.

    The only thing missing for me is Raildriver compatibility and I'm trusting JT to solve that problem shortly. It's more difficult driving for me using mouse and keyboard.

    Other than that, I'm not having much in the way of stutters or hitching, good frame rates and certainly no crashing.

    Looking good so far.
     
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  37. OldVern

    OldVern Well-Known Member

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    Re purchased the route and resumed the run in question.
    Despite a helluva lot of hitching and Windows Update downloading in the background, was able to successfully arrive at Preston and complete the run.

    Go figure.

    The only thing which was different this time was that I ran a little later than before and didn't see a Peak hauled service pass on the WCML just after Farington Jn. Going to one of those one off or random problems which is very hard to track down, I guess.
     
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  38. Spikee1975

    Spikee1975 Guest

    Welcome back Vern, glad to hear that!

    Windows update? Might interfere with shader compilation / Denuvo stuff....
     
    Last edited by a moderator: Nov 17, 2023
  39. OldVern

    OldVern Well-Known Member

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    Now sat in a Class 47 waiting to depart Blackpool North!
     
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  40. JetWash

    JetWash Well-Known Member

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    That’s awesome. Really pleased it’s worked out for you! :)
     
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  41. OldVern

    OldVern Well-Known Member

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    Well it certainly seems to hog the HD if the case light is anything to go by, so possibly affects the efficiency of the swap file. Unfortunately there’s no real way of avoiding it running as 90% of my time on the main PC is gaming and it tends to just start stealth downloading in the background. Could easily have been grabbing data for a couple of days as it looked to be a fairly lengthy update this time around.
     
  42. Mr JMB

    Mr JMB Well-Known Member

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    Windows update is really bugging me too, it is exactly that, stealthy. It doesn't tell you it is doing anything but suddenly 3gb of space has gone and everything is chugging along. It really needs to be more upfront about what is going on rather than trying to be always busy doing something in the background.
     
  43. Spikee1975

    Spikee1975 Guest

    You can configure Windows Update, set an amount of days where no updates should be installed, define your working hours where interference is not wanted...
     
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  44. OldVern

    OldVern Well-Known Member

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    I’m sure I did that at one stage or at least selected an option where it didn’t take priority over running programmes but now it just seems MS want to take over your PC once a month.

    Anyhow fingers crossed I have had no more trouble after a further hour or so running the route, just the odd hitch which is probably core related.
     
  45. townsend_simon

    townsend_simon Member

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    So interestingly old vern....

    I had the crash when I saw the peak when I approached the junction later than normal, and it sounds like you did as well, when I re ran I was closer to time....and it was fine.
     
  46. Jasonic

    Jasonic Active Member

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    I set the windows update so that I manually check for updates.

    I had the game crash with the peak at Blackpool North, I was sitting in the cab and by mistake when setting up pressed the engine stop button, after another minute later it crashed.
     
  47. OldVern

    OldVern Well-Known Member

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    Interesting. Could there be an issue with the Peak, then? JT Benedict sorry to tag but maybe worthy of investigation as a common factor, assuming we exclude external possibilities such as Windows Update interfering with the data flow.
     
  48. JT Benedict

    JT Benedict Well-Known Member

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    Will have to be one to look into, they're not the most common spawners but it's definitely something to investigate.
     
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  49. 37114

    37114 Active Member

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    So, got the update and it still crashes for me on every service I try with the Pacer. Please look into this JT.
     
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