PS5 [resolved] Tsw5 Deluxe No Import Profile

Discussion in 'TSW Troubleshooting & Issues Discussion' started by rshifflet#2142, Sep 12, 2024.

Thread Status:
Not open for further replies.
  1. IfICanDream

    IfICanDream Active Member

    Joined:
    Jan 19, 2021
    Messages:
    348
    Likes Received:
    158
    Yeah, it's clearly a bug since a number of us have posted about it. They are working on it. I hate playing the game without my old profile, though I did a quick jaunt through the Training Center last night. But I'm not going to do a lot for the time being.
     
  2. DopeyJones

    DopeyJones New Member

    Joined:
    Aug 18, 2020
    Messages:
    6
    Likes Received:
    4
    Probably not even a bug , they just pushed a version to scea PS5 players without the option even in the game. More than likely we won't see this fixed until the game hits and the proper version will come... Super annoying .. I don't want to play without my progress being saved.. thanks for the early access demo??? Ughhhh

    They won't push a new version to fix this for us early access.people , we will just suffer until the proper version hits on Tuesday
     
    Last edited: Sep 14, 2024
    • Like Like x 2
  3. payload#7327

    payload#7327 New Member

    Joined:
    Sep 14, 2024
    Messages:
    1
    Likes Received:
    0
    Pouring it on from the US. No option to import my TSW4 profile at first launch.
     
  4. rsdovegames#2381

    rsdovegames#2381 New Member

    Joined:
    May 3, 2023
    Messages:
    8
    Likes Received:
    1
    Yeah I bought the Deluxe, but not even going to fire it up until I see a patch come through (and then I'll check the forums).

    I don't play a lot ... just a little now and then. So what little progress I do make I want to actually keep.
     
  5. Krazy

    Krazy Well-Known Member

    Joined:
    Nov 13, 2020
    Messages:
    713
    Likes Received:
    1,648
    Well seems this thread got pinned, and today is release day. Could it be that we’ll be able to transfer our profiles soon?
     
  6. CajonPass2022

    CajonPass2022 Active Member

    Joined:
    Sep 7, 2022
    Messages:
    77
    Likes Received:
    187
    I'm getting a little worried. A patch has already been released that does not address this issue. It's starting to appear that we won't have our profiles on launch day which is tremendously disappointing. DTG-Chris, has there been any update on this issue?
     
    • Like Like x 4
  7. ididntdoit

    ididntdoit Well-Known Member

    Joined:
    Oct 13, 2023
    Messages:
    1,158
    Likes Received:
    1,044
    Am I missing something? Profile automatically switched over to tsw5 for me. Including all my user created content.
     
  8. Chris B.

    Chris B. New Member

    Joined:
    Jun 23, 2024
    Messages:
    10
    Likes Received:
    13
    The inability to import a profile from TSW 4 to TSW 5 is affecting players on PS5 in the Sony Americas region only, apparently, so if you're not in that region, it should have worked as intended for you.
     
    • Like Like x 1
  9. paulandrewash

    paulandrewash New Member

    Joined:
    Sep 24, 2020
    Messages:
    8
    Likes Received:
    3
    Are you in the EU or US?
     
  10. paulandrewash

    paulandrewash New Member

    Joined:
    Sep 24, 2020
    Messages:
    8
    Likes Received:
    3
    Yep, this is very, very disappointing.
     
  11. richardwwoodward

    richardwwoodward Active Member

    Joined:
    Nov 30, 2019
    Messages:
    152
    Likes Received:
    212
    I have TSW5 downloaded and installed, but when I go into play there is no import profile option available. All there is is "Create New Profile". I am linked to my Dovetail account as I can see it in the top right hand corner. None of my TSW4 content is available either
     
  12. ididntdoit

    ididntdoit Well-Known Member

    Joined:
    Oct 13, 2023
    Messages:
    1,158
    Likes Received:
    1,044
    In-between.
     
  13. DopeyJones

    DopeyJones New Member

    Joined:
    Aug 18, 2020
    Messages:
    6
    Likes Received:
    4
    I guess we'll see a fix later today
     

    Attached Files:

    • Like Like x 1
  14. IfICanDream

    IfICanDream Active Member

    Joined:
    Jan 19, 2021
    Messages:
    348
    Likes Received:
    158
    Any update, DTG-Chris?
     
  15. alexm#7452

    alexm#7452 New Member

    Joined:
    Oct 1, 2022
    Messages:
    2
    Likes Received:
    1
    I have the same issue and im in the UK on PC (Xbox app) I was level 230 and now im back to the start in terms of progress and been like this since early acess release dates . any updates?
     
    Last edited: Sep 17, 2024
    • Like Like x 1
  16. alexm#7452

    alexm#7452 New Member

    Joined:
    Oct 1, 2022
    Messages:
    2
    Likes Received:
    1
    Just seen alot of ppl having the issue in the discord hopefully it gets fixed soon
     
  17. tcmikaelsouza

    tcmikaelsouza Well-Known Member

    Joined:
    Feb 8, 2021
    Messages:
    620
    Likes Received:
    494
    Here on PS4 there is also no option to bring a profile from TSW4.
     
  18. Chris B.

    Chris B. New Member

    Joined:
    Jun 23, 2024
    Messages:
    10
    Likes Received:
    13
    • Like Like x 1
  19. richardwwoodward

    richardwwoodward Active Member

    Joined:
    Nov 30, 2019
    Messages:
    152
    Likes Received:
    212
    I'm having the same issue in Canada
     
  20. richardwwoodward

    richardwwoodward Active Member

    Joined:
    Nov 30, 2019
    Messages:
    152
    Likes Received:
    212
  21. MYG92

    MYG92 Well-Known Member

    Joined:
    Mar 3, 2019
    Messages:
    3,174
    Likes Received:
    6,055
    Well bad news… we’ll have to reinstall all our content but on the positive side, your personal liveries you created are transferred as well so you won’t have to upload them to the CC, to redownload them again.
     
  22. tcmikaelsouza

    tcmikaelsouza Well-Known Member

    Joined:
    Feb 8, 2021
    Messages:
    620
    Likes Received:
    494
    I'm here in Brazil, apparently a solitary user lol

    Same problem, I can't import my profile, and several routes don't have the TSW5 logo, I don't know if they're working properly yet...
     
  23. tcmikaelsouza

    tcmikaelsouza Well-Known Member

    Joined:
    Feb 8, 2021
    Messages:
    620
    Likes Received:
    494
    I'm here in Brazil, apparently a solitary user lol

    Same problem, I can't import my profile, and several routes don't have the TSW5 logo, I don't know if they're working properly yet...
     
  24. DTG Jamie

    DTG Jamie Community Manager Staff Member

    Joined:
    Aug 24, 2020
    Messages:
    1,867
    Likes Received:
    6,400
    We are aware of a issue with profile imports currently being looked at and will update when we have news.
     
    • Like Like x 1
  25. IfICanDream

    IfICanDream Active Member

    Joined:
    Jan 19, 2021
    Messages:
    348
    Likes Received:
    158
    I'm curious if those who got the game today are having the same profile import problems. (If you're reading this, you must be in the Americas.)
     
  26. tcmikaelsouza

    tcmikaelsouza Well-Known Member

    Joined:
    Feb 8, 2021
    Messages:
    620
    Likes Received:
    494
    Thank you DTG Jamie . Do you have an estimate of when you will be able to resolve this? My PS4 says I have over 150 extensions in TSW5, but some DLCs have icons from TSW3 and TSW4
     
  27. transit#2102

    transit#2102 Member

    Joined:
    May 18, 2022
    Messages:
    78
    Likes Received:
    18
    Yeah looks like everyone having the Pfp issue as well, (Live in America) (PlayStation user). But aside from that yeah the option to transfer your saved progress isn’t showed in the game, it showed for people that uploaded vids on YT… anywho, hopefully we can get an update the next day or tonight for this, because I really don’t want to start fresh again, it’s already a lot of addons etc, and to restart it is gonna be a hassle, though I don’t mind doing that,but still. Hopefully they can resolve this issue fast.
     
    Last edited: Sep 17, 2024
    • Like Like x 1
  28. tcmikaelsouza

    tcmikaelsouza Well-Known Member

    Joined:
    Feb 8, 2021
    Messages:
    620
    Likes Received:
    494
    • Like Like x 2
  29. bronx#3017

    bronx#3017 New Member

    Joined:
    Sep 14, 2024
    Messages:
    4
    Likes Received:
    0
    Same , it’s kind of frustrating. I just tried it again today because it’s the launch date and still no option
     
  30. MoandDi

    MoandDi New Member

    Joined:
    Dec 17, 2022
    Messages:
    1
    Likes Received:
    0
    Yeah I'm having the same issue and this is really disappointing. Hope they push a fix soon.
     
  31. rdsoxrule322

    rdsoxrule322 New Member

    Joined:
    Aug 20, 2021
    Messages:
    5
    Likes Received:
    6
    I’m content with not touching 5 until they fix this issue I’m not starting over again for a third time
     
    • Like Like x 1
  32. morph147

    morph147 Active Member

    Joined:
    Feb 21, 2021
    Messages:
    115
    Likes Received:
    87
    Just saw this post after spending 30 minutes trying to figure out what was wrong. Disappointing. Guess I will start playing and then circle back when it’s fixed. I already had to restart once due to ps4 to ps5 issues don’t want to restart again
     
    • Like Like x 2
  33. transitmiguel142

    transitmiguel142 Member

    Joined:
    May 31, 2019
    Messages:
    61
    Likes Received:
    41
    Any update to the import profile issue for TSW5 on Playstation 5
     
  34. ravingshapes

    ravingshapes Member

    Joined:
    Apr 25, 2024
    Messages:
    40
    Likes Received:
    35
    on my PS5, somehow i cant import my old profile/account from tsw4 to tsw5 and there has to be a reason why, right dovetail??
     
  35. washington#8741

    washington#8741 Member

    Joined:
    Sep 18, 2024
    Messages:
    39
    Likes Received:
    25
    I’ve been having the same problem here. Downloaded the starter pack on my PS5 and don’t have an option to import profile data from TSW4 including addons
     
  36. dtg_jan

    dtg_jan Community Manager Staff Member

    Joined:
    Apr 17, 2023
    Messages:
    782
    Likes Received:
    3,084
    Hello there,

    we are aware of an issue where players on PlayStation that are located in the Americas are currently unable to import their profiles. We are working with Sony to get this issue resolved. As soon as we have more news we will share them with you right away.

    All the best,
    Jan
     
    • Like Like x 1
  37. dtg_jan

    dtg_jan Community Manager Staff Member

    Joined:
    Apr 17, 2023
    Messages:
    782
    Likes Received:
    3,084
    Hello there,

    we are aware of an issue where players from the Americas are unable to import their profiles on PlayStation consoles. We are actively working with Sony to resolve this issue. As soon as we have more news to share on this, we'll let you know.

    All the best,
    Jan
     
    • Helpful Helpful x 1
  38. ravingshapes

    ravingshapes Member

    Joined:
    Apr 25, 2024
    Messages:
    40
    Likes Received:
    35
    thanks
     
  39. tcmikaelsouza

    tcmikaelsouza Well-Known Member

    Joined:
    Feb 8, 2021
    Messages:
    620
    Likes Received:
    494
    It seems I didn't learn once again... In TSW4 I waited for it to go on sale so I could buy it and ended up avoiding the chaotic scenarios of the launch. Now I believed it and bought TSW5 in pre-sale, I was fooled, Too many cuts to run on the PS4, jumping between one station and another makes the game crash, and worst of all, I can't import my profile from TSW4. We try, but we get very upset with the DTG flaws.
     
    • Like Like x 1
  40. spamdog#2920

    spamdog#2920 Member

    Joined:
    Dec 23, 2023
    Messages:
    59
    Likes Received:
    33
    It's 18th. of September , but I still not got the TSW4 locos and routes :(
    Is there something problem?
     
  41. Dude

    Dude New Member

    Joined:
    Aug 18, 2024
    Messages:
    2
    Likes Received:
    0
    Spam dog,
    I went to the add ons for tsw5 in the PlayStation app, and selected. When I picked an add on I owned, it asked if I wanted to save it to my library. Then installed and it showed up correctly. I had to do this for each add on. They all have either tsw4 or tsw5 icons now. I read you can do this in the store in tsw5 too.
     
  42. bronx#3017

    bronx#3017 New Member

    Joined:
    Sep 14, 2024
    Messages:
    4
    Likes Received:
    0
    Is that for ps5 because it’s now 9/18 and it’s still has not given me a option to upload my profile, they said they’re working on it so we’ll just have to wait
     
  43. spamdog#2920

    spamdog#2920 Member

    Joined:
    Dec 23, 2023
    Messages:
    59
    Likes Received:
    33
    The Store is the key! I have to download all of the DLC-s (Routes and Locos)
     
  44. washington#8741

    washington#8741 Member

    Joined:
    Sep 18, 2024
    Messages:
    39
    Likes Received:
    25
    There is some addons that are TSW5 but not all gonna be available. When I tried downloading everything that I have. I don’t have them all together. It just disappears plus doesn’t show importing existing profile at all. Hopefully with patience it will be resolved soon enough
     
    Last edited: Sep 18, 2024
  45. ksr69069

    ksr69069 New Member

    Joined:
    Jul 20, 2021
    Messages:
    7
    Likes Received:
    1
    Currently not home, can someone check if this patch has finally fixed profile transfer?
     
  46. wiz

    wiz New Member

    Joined:
    Dec 18, 2022
    Messages:
    1
    Likes Received:
    2
    Yes, I can confirm the patch came through and I am now able to import my profile from TSW4. In the U.S. on PS5.
     
    • Like Like x 2
  47. KentSazBooyaa

    KentSazBooyaa New Member

    Joined:
    Apr 6, 2024
    Messages:
    1
    Likes Received:
    1
    It worked, but I had to delete my save data. It wouldn't show up in the switch profile section. After deleting save data and opening the game it gave me the option to import.
     
    • Like Like x 1
  48. rshifflet#2142

    rshifflet#2142 Active Member

    Joined:
    Aug 24, 2023
    Messages:
    615
    Likes Received:
    162
    received import invite finally 5 minutes ago after PSa5 TSW5 update.
     
    • Like Like x 1
  49. rshifflet#2142

    rshifflet#2142 Active Member

    Joined:
    Aug 24, 2023
    Messages:
    615
    Likes Received:
    162
    Just imported my PS5 profile here in Canada !

    One remaining PS5 issue: BR 204 now has a store caption: Unavailable.

    Even that looks like progress. I like it as AI for railyards, sidings as much as for shunting.

    Btw, off topic, did slow speed switch and settings on EWS class 66 never work in the past ? It sets, but on East Coastway aggregates Cargo timetable, it does nothing. But stay in cab under free roam at task end ... surprise !
     
  50. transit#2102

    transit#2102 Member

    Joined:
    May 18, 2022
    Messages:
    78
    Likes Received:
    18
    Okay I know how my TSW4 import on my TSW5 now, but it’s definitely a struggle with the importing and downloading addons to the game, the Playstore on PlayStation is all over the place, just a mess. But if you follow the instructions you should be fine.
     
    Last edited: Sep 18, 2024
Thread Status:
Not open for further replies.

Share This Page