Dovetail Games Instructions For Playstation Players Who Don't Own Tsw 4

Discussion in 'TSW Troubleshooting & Issues Discussion' started by DTG-Chris, Sep 4, 2024.

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  1. CK95

    CK95 Well-Known Member

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    There was another thread where someone else had all their stuff in game, so no idea what the issue is. I’ve tried every route around getting the content installed to no avail.

    The only thing I can think of is if people have TSW4 installed still & somehow that’s allowing routes to show in TSW5? There is definitely something odd going on since all TSW 3, 4 & 5 content shows on PS as shared content now, rather than individual.

    My thoughts are add on manager too, but I even tried deleting the game & re-installing with just one of the routes I can’t get to show in game, but it still wasn’t there.
     
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  2. Princess Entrapta

    Princess Entrapta Well-Known Member

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    That was the reason for the term "as an example", you substitute the name given for a route you have been experiencing the issue with.
     
  3. AvfcWalpole7

    AvfcWalpole7 Well-Known Member

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    I have not had the issue though/
     
  4. antwerpcentral

    antwerpcentral Well-Known Member

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    Sounds like you just not have that many routes. Fact is that some DLC still today (September 18th at 16h30 Brussels time) won't download as TSW 5 DLC.

    As an example I try to download the Goblin line DLC to complete the TSW5 UK route layers but it still shows up as TSW4 DLC. Other DLC does download as TSW5 DLC
     
  5. TimTri

    TimTri Well-Known Member

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    Thanks for all your replies. I ended up downloading all the DLCs that were marked “free” in the TSW5 add-ons section. Thankfully, I counted all of my add-ons (minus the TSW4 pre order decals which can’t be downloaded for PS5 and Cajon Pass which I had already installed because it was part of the deluxe) before deleting TSW4, so I was able to make sure I had the correct number of downloads going on. The PS5 download manager also categorized the active (and recently completed) downloads into TSW5 PS5 and PS4 versions, so I had a few ways to make sure I was only downloading the right amount of DLCs for the right game version. At least it didn’t try to download any TSW4 or 3 versions of the DLCs which it has often done in the past. In the end, many of the add-ons did have the wrong icons, but because they landed in the download manager under the TSW5 PS5 category, I was still able to make sure they were the right versions.

    What needs to be done so it’s less confusing going forward:
    • Assign the correct TSW5 icon to all add-ons which don’t have it yet.
    • Make sure TSW4 and 3 add-on versions don’t show up under “Manage Game Content”. These versions can’t be played in TSW5 when downloaded, so they have no right to be there. This also makes it super difficult to delete old add-ons because e.g. the TSW4 DLCs will not get deleted when you delete TSW4 itself from the home screen since the downloads are apparently “shared with TSW5” (which - again - is not true). The wrong icons on many of the TSW5 add-ons also make it essentially impossible to figure out which add-ons work with TSW5 because the only way to distinguish them in the “Manage Game Content” screen is by looking at the icons.

    Just imagine how confusing this is for a casual player. They download the free TSW5 starter pack and transfer their profile across, then go on to delete TSW4, all of their old TSW4 add-ons stay installed and show up under the TSW5 “Manage Game Content” screen. But they don’t show up in-game.
     
    Last edited: Sep 18, 2024
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  6. Nick Y

    Nick Y Well-Known Member

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    TSW5 isn't recognising certain add-ons as owned in the PlayStation store if they weren't installed in my TSW4 profile.
    They show as free under the TSW4 add-ons section but aren't installed due to saving space on the SSD.
     
  7. TimTri

    TimTri Well-Known Member

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    They explained this in the FAQ I believe. The way the entitlements are set up, you need to initiate the download (can cancel immediately after) for the TSW4 version of the add-on in order to get it for free in TSW5. Don’t even think you need to have TSW4 installed for this to work.
     
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  8. maser#4586

    maser#4586 New Member

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    Exactly. That's the ONLY thing that worked for me.
     
  9. ApollonJustice

    ApollonJustice Well-Known Member

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    It would be a big improvement at the next version, if it were possible that the existing addons would convert automaticly (as an update) to the next version. Having to download every single Item every year is somewhat "exhausting"... Especially if there are so many items.
     
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  10. hurleyboy

    hurleyboy Member

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    It would be really helpful if the store page within TSW5 showed which DLC have been installed. Currently it only seems to show Owned, Free and Priced.
     
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  11. andy#3741

    andy#3741 Active Member

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    I've got the TSW5 free starter pack, I've imported my profile from TSW4. On TSW4 I have a sibling with a different profile, when I start TSW5 logged as my sibling it says import profile, but it won't import theyre profile from PS4, it says create new profile. If I select import profile it has my TSW3 and TSW4 profiles to select, but not there's.

    Also the only route I've managed to install onto TSW5 is Cajon Pass. :o

    The process of transferring content from TSW3 to TSW4 was fairly straightforward.
     
    Last edited: Sep 19, 2024
  12. armus

    armus Member

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    No doubt the response will be to try to blame Sony for certain limitations, but really if you're breaking things this way then the management of your game is wrong. For starters one approach is to improve the game in-place rather than birth a new release every year.
     
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  13. swift19

    swift19 Active Member

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    Have DTG acknowledged this is a problem yet or are they still sending people to the download help threads?
     
  14. ApollonJustice

    ApollonJustice Well-Known Member

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    That's true. But as we cannot influence that, so I mentioned it.
     
  15. swift19

    swift19 Active Member

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    Has anyone who owns all the dlc managed to get them ALL to work yet?

    I've spent the best part of the 2nd evening in a row downloading dlc to find they don't work with TSW5.
    DTG Harry can you confirm this is a known issue that is being looked at.

    Many ps users don't have access to all the dlc as the wrong version is downloading.
     
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  16. washington#8741

    washington#8741 Member

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    I already imported my profile to TSW5(PS5). Downloaded all my previous add ons from TSW4 but the majority of my content are missing
     
  17. richtayls

    richtayls Well-Known Member

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    Yes, I own all routes from TSW4 and all except 4 loco/wagon packs, all have installed correctly, albiet with a TSW4 logo next to half of them, but all appear in game and work correctly. Claim anything that says it is free, on the manage content screen make sure you have installed everything that doesn't say it is shared with TSW3/4, even if it has a TSW4 logo, if it doesn't say it is shared, it is the TSW5 version.
     
    Last edited: Sep 19, 2024
  18. DigiTMCN

    DigiTMCN Active Member

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    I painfully uninstalled everything. Reinstalled the base TSW5 without any DLC, fine. Installed only what initially came with the Deluxe including Cajon, WCML, Fulda, and the USA route. Total of just the 4x routes that came with the deluxe. Start TSW5 and only see WCML and Fulda in the route selections. Go to manage content and it says installed. Did notice TSW5 loaded pretty quick. Seriously DTG what's going on here? I have contacted Sony and they have said its to do with DTG. This is going to get worse with future content.
    Why not just package everything into the game locked, many routes/locos use the same assets, so work with combining assets to actually make the entire game with DLC smaller. New DLC is released, game just gets an update. I purchase the DLC and it downloads 10 or so kb to just unlock the content.
    Can be done, Walkabout Mini Golf just did a game update for me, checked and its a new DLC course. Purchased the course and it only downloaded kbs since the DLC was already updated into the game. This is how game companies manage DLC systems, and they are only a small indie developer.
     
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  19. Tigert1966

    Tigert1966 Well-Known Member

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    In case it helps anyone what I did was to delete all the TSW4 dlc (but not the main game as that will delete your profile and unless you have PS Plus membership you cannot get it back). Then I installed the free version of TSW5. It asked if I wanted to install the PS4 or 5 version and when I selected 5 it prompted me which DLC I wanted to install. I just let it install everything and it picked all the correct versions. I have 82 DLC and went through the list last night and all 82 are present.

    They really need to get the issue fixed with the TSW5 versions showing the TSW4 logo. It makes it very difficult to work out which is which.
     
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  20. swift19

    swift19 Active Member

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    Overnight I let the game download with every single DLC (except the American content for now). I downloaded every available version of each dlc, be it for tsw3 tsw4 or tsw5. I own everything except the expert 101.

    I am still missing:
    Semmeringbahn
    Fife Circle
    Salzburg Rosenheim
    Left Rhine
    ECML
    Voralberg
    SEHS
    Hamburg - Lubeck
    Munchen - Augsberg
    Tharandter Rampe
    Luzern - Sursee
    IOW22
    Spirit of Steam
    Kassel - Wurzburg
    Koln - Aachen
    RRO
    Tees Valley
    MSB
    E2G
    RSN
    RT
    Glossop

    I haven't even started to look at loco packs etc. This is a complete mess. Some of the addons not showing had a TSW5 icon too. I'll give it a few days, and then go back to TSW4. Just a shame PS don't make refunds easy.
     
    Last edited: Sep 19, 2024
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  21. foggy#2817

    foggy#2817 Well-Known Member

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    Doesn't 'owned' mean 'installed' in this case?
     
  22. foggy#2817

    foggy#2817 Well-Known Member

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    This is what I did too, everything I own (which is almost every DLC) is now downloaded. I downloaded everyting through the in-game store, then you always have the TSW5 version. Just have to delete the PS4 version from your download menu...

    The logos will probably soon be fixed, same with the ability to download DLC via the 'manage content' option in the PS main menu.
     
  23. DTG Harry

    DTG Harry Community Manager Staff Member

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    A few users have been having an issue - but we've asked them to first follow the instructions listed on the FAQ. Has everyone here done that?
     
  24. swift19

    swift19 Active Member

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    Yes I've tried everything listed here multiple times. Any help appreciated!
     
  25. DTG Harry

    DTG Harry Community Manager Staff Member

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    Can I just check what region you're in?
     
  26. Factor41

    Factor41 Well-Known Member

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    The path of least resistance on PS5 is as folllows:
    1 - Go into the PSN mobile app, scroll down the list of add-ons for TSW5 and for any that are listed as Free, click in and press the "Add to Library" button.
    2 - Download the base TSW5 game on your PS5.
    3 - On the game icon, press Menu button and Manage Game Content. The TSW5 content you have claimed will appear at the bottom of this list (below tons of other TSW3/4 LOVE). You can tell they're the right ones because they (mostly - we really need a facepalm/rolleyes emoji) have the correct TSW5 icon and will have a download arrow to the right. When you click that arrow, it will only add the TSW5 version to your downloads list, so you shouldn't need to go through the ridiculous download/cancel process for all the old versions.

    As an aside, what I'm taking from the "Shared with..." message which appears in this list, is that there's some kind of facility within the Playstation ecosystem, which allows DLC to be shared between versions of a game, bypassing the need to re-download all of your content every time a publisher decides to pointlessly add a new version. And true to their zero-efficiency nature, DTG are not using it. New game, new install, GBs of downloads aaaand... continue playing the exact same game we had before.
     
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  27. Nick Y

    Nick Y Well-Known Member

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    This issue with DLCs is really confusing my autistic self and really causing me hassle.
    When going into manage game content under TSW5, there are several DLCs listed as shared with TSW4 and some listed twice or 3 times (some under TSW3, some under shared with and some just installed).

    If I try to uninstall DLC listed as shared with, it tells me that both versions of that DLC will be uninstalled.

    Should I just uninstall everything except the base game and start from scratch?
     
  28. DTG-Chris

    DTG-Chris Staff Member

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  29. DTG Harry

    DTG Harry Community Manager Staff Member

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    Hey folks. So I've spoken to the rest of the team - if anyone that's having this issue could fire a support ticket over with all of the following info, that would be really helpful:

    - Region
    - PlayStation platform (PS4/5/pro)
    - Add-ons that are having this issue


    We're getting some confusing info from various different places, so this should help us organise the issue better and hopefully get to the bottom of it sooner.
     
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  30. swift19

    swift19 Active Member

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    Thanks, I'll try again when home then report back if any issues.
    In answer to your previous question, I'm in the UK. I uninstalled TSW4 before installing TSW5.
     
  31. TimTri

    TimTri Well-Known Member

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    No.

    • Priced = You haven’t bought the add-on yet (or you haven’t claimed it for TSW4 yet to get your entitlement activated for TSW5).
    • Free = You’ve bought this add-on in the past and claimed it for TSW4 to set up your entitlement for TSW5.
    • Owned = You’ve either bought the add-on for TSW5 or redeemed the entitlement you got because you bought it previously and claimed it for TSW4.

    So if you’ve for example claimed it for TSW5 (Free -> Owned) but then cancel the download that starts automatically, it will show as Owned but you don’t have it installed. It should show up and be available to download under “Manage Game Content” for TSW5, though.

    Hope this is somewhat understandable, I was rather confused by the whole installation process myself.
     
    Last edited: Sep 19, 2024
  32. washington#8741

    washington#8741 Member

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    I finally got all my previous add ons to appear on TSW5. It was a bit of a hassle the past 2 days but I managed to figure it out today and I’m happy to play my routes again
     
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  33. transit#2102

    transit#2102 Member

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    The issue was resolved, I was able to download the tDB Br 204, I found the issue, along with the 218.
     
    Last edited: Sep 21, 2024
  34. foggy#2817

    foggy#2817 Well-Known Member

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    I just downloaded it on PS5: searched it in the PS app, click 'add to library' and then 'download'. Start your console and it should download (or, if it's in standby, it might even download remotely)
     
  35. transit#2102

    transit#2102 Member

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    Issue is resolved.
     
    Last edited: Sep 21, 2024
  36. foggy#2817

    foggy#2817 Well-Known Member

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    Hmm yeah, you should send a ticket. I myself have transferred all my available content from TSW4
     
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  37. washington#8741

    washington#8741 Member

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    How I got my previous contents to appear onto TSW5, there is an instructions on how to add compatible add ons to TSW5 for PlayStation 5. https://dovetailgames.freshdesk.com...how-to-download-add-ons-for-train-sim-world-5. There is a catch. You have to “Restore License” on the option button under “ Manage Game Content” if your add ons doesn’t show up the first time
     
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  38. rshifflet#2142

    rshifflet#2142 Active Member

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    same for me
     
  39. DTG-Chris

    DTG-Chris Staff Member

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    Closing this thread, and If you are still having trouble downloading compatible content on any platform, please get in contact with Dovetail Support.
     
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