Can't Register In Knowledgebase - Missing Privacy Policy Field

Discussion in 'TSW Troubleshooting & Issues Discussion' started by amagha, Sep 17, 2019.

  1. amagha

    amagha New Member

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    I'm trying to register for the knowledge base but it's saying the Privacy Policy Field is required, but even after filling in the Captcha, there's no option to do so:

    upload_2019-9-16_20-32-38.png

    I think this is bug.
     
  2. TrainSim-Dmitri

    TrainSim-Dmitri Well-Known Member

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    Hi amagha, yes it looks like an issue, just tried signing up. Thanks for letting us know, we'll sort it out.
     
  3. TrainSim-Dmitri

    TrainSim-Dmitri Well-Known Member

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    For now, if you could go here
    https://dovetailgames.kayako.com/Tickets/Submit/RenderForm

    and click 'Submit a ticket' without signing up first, you should be able see the consent box above the captcha.
     
  4. amagha

    amagha New Member

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    TrainSim-Dmitri Clicking on the link you sent above takes me here:

    upload_2019-9-18_13-6-16.png

    If I then click "Submit A Ticket", I get:

    upload_2019-9-18_13-7-6.png

    Do you mean if I select the radio buttons at the bottom and go through the process, I can submit a ticket without creating an account?
     

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