Steam Tsw5 "ue4-ts2prototype" Game Crash

Discussion in 'TSW Troubleshooting & Issues Discussion' started by GlobeSync, Feb 27, 2025.

  1. GlobeSync

    GlobeSync New Member

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    I'm running TSW5 on Windows 11, and after a few weeks of it working, the game suddenly shows a crash message after about 15 seconds on the loading screen. A screenshot of it should be somewhere below.
    I've tried reinstalling the game and looking through the files, and I've already found several forums with this issue, all of which seem to lead to nothing that works for me.
    Some help here would be appreciated.
     

    Attached Files:

  2. dtg_jan

    dtg_jan Community Manager Staff Member

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    Good morning,

    We're sorry to hear you're experiencing crashes, let me try to help.
    My first suggestion would be to remove any mods or reset any other modifications to the gamefiles or settings you might have made. In case that doesn't help or if you didn't make any changes, try a file verification via Steam by right-clicking on Train Sim World 5 in your Steam library, then Properties > Installed Files > Verify integrity of game files.

    You can find further suggestions for solutions in our dedicated support page, here: https://dovetailgames.freshdesk.com/en/support/solutions/articles/80000896131
    If all else fails, please reach out to our support team and provide them with as much information as possible, like your PC specs, crash reports, etc. You can reach them here: https://dovetailgames.freshdesk.com/en/support/tickets/new

    All the best,
    Jan
     
  3. GlobeSync

    GlobeSync New Member

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    Thanks, I already tried all of that, but I'll contact customer support.
     

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