Responding to some of the posts in this thread:
Sending an email to storesupport will not get you a response. As advised in my post...
Anthony, press D to move the handle into the maximum Emergency Brake setting, then press A to move the handle toward the apply power setting....
We tend to automatically use the terminology that our players, as knowledgeable railfans, tend to know without thinking. However,...
ajpardy, a simple Verify is all you need to do to check you have the latest version (right-click on Train Simulator, select Properties, then click...
One of my colleagues posted earlier in the thread on ap archives, quoted below for you:
Hope this helps.
It's a difficult one to get into with you as we don't know specifically the exact hardware you're using nor any other software...
The loading times will only become apparent once you've loaded up the software. We've not changed the initial loading of the software...
For anyone concerned about any antivirus interventions, we can confirm it is a false positive.
As a precaution, and for safety, we have...
I remember watching a pair of 40s going through similar troubles, back in their final days, after being stabled for almost a month. Diesel locos,...
Thanks for raising this with us rwaday, confirming this has been seen by us and are looking into it.
Sorry Pookeyhead, I couldn't resist :)
Thanks for the flag on the Class 89 upload, I've escalated it. I'd suggest giving it an hour and trying to upload again.
EDIT: Just been updated...
In simple terms, Train Simulator's AA techniques are arranged in order of intensity and quality. The higher up the list, the lower the demands on...
We've seen this come up multiple times so, for the avoidance of all possible doubt, here are some steps you should follow when...
There is no need to run this anymore since we added the 64-bit version of the OpenAL libraries and corrected the instance of the audio engine that...
You're most welcome, mattdsoares :)
The keys we use on our store are provided to us by Valve and are typically automatically generated. Because of this, there are...
We'd like to dig into your issue in greater detail, can you drop a ticket into Support and share with us the following:...
We'd obviously have loved to do the London North Western brand but weren't able to get it signed.
It should automatically add it but if you run...
Pricing for TS 2021 Deluxe Edition is £39.99 or equivalents in US and EU zones.
Hope this helps.
We're aware and are working with Valve on it. Bear with us.
EDIT: Has now been fixed.
Could you drop a ticket into support so we can dig into this a bit more with you, please? Click the Support link at the top of this...
Yes, 452.06 are the latest but, some have and are using drivers from after April 2019 which appear to be working fine. As you've...
What was the driver version though? Sorry if that wasn't clear but Nvidia needs to do both checks against version AND date.
For both AMD and NVIDIA, please ensure you are using the latest WHQL signed drivers. For AMD you should be on version 20.4.2 (WinVer...
Thanks for letting us know - this has been recorded and we'll get back to you as soon as we have some news to share with you.
You're most welcome!
You'll find Vsync in the Settings menu under Screen.
Hope this helps.
We think we've fixed the problem with purchasing on the store but please let us know if it continues to be a problem.
It's been escalated - will update when we have some news.
Could you confirm which TSW Edition you purchased so we can check on the details?
Can you let us know which country you're in, please and have you tried rebooting your console?
As Bart2day mentioned above, we think we've fixed the problem with purchasing on the store but please let us know if you run into any...
We're still working on it and we'll update you when we have some news. Sorry it's taking a bit of time, please bear with us.
An update on this issue, see > https://forums.dovetailgames.com/threads/disc-owners-who-cannot-purchase.25260/
We've posted some instructions for Collector's Edition owners at...
This looks like the signal at Queen's Park, can you confirm that for me, please?
Thread locked - please continue to post in the main thread for this issue:...
Thanks for raising this with us - we believe this has now been corrected on our side but it may take some time to propagate throughout...
Thanks for flagging this - this has been escalated internally and we're investigating. We'll try to keep you updated as soon as we get...
Thanks so much everyone! We're on it and we'll try to keep you updated as soon as we get some news.
We're looking into this - could you update and let us know which country you're in, please?
Many thanks, Steve
Thanks for flagging the re-installation issue - I've escalated this internally for further action.
Hi SHINO BAZ,
To enable Off the Rails mode, when editing a Scenario in the Scenario Planner, select 'Set Scenario Details' (you should see it...
Passenger saloon lighting can be turned on by using the Left-Hand Display in the driving cab as follows:
From the main screen,...
Separate names with a comma.