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Hi mikec1701d , please contact Dovetail Support with your account details.

Hi guysbeapro#7260 , Please note that this is not the same issue. It is a 6-month-old thread regarding TSW 4 on the Epic Games Store that was...

Hi all, if you have any questions or concerns about the new Train Simulator Classic 2024 Rail Subscription, please have a look at our FAQ first:...

Hi treinspotter#6958 , OneDrive is one of many things that can cause issues. If you are having trouble with save games on a Windows PC, you may...

Hi MP600 , If you haven't seen it yet, please have a look at our official video tutorial for safety systems. It's at the top of this thread, with...

Hi quincy#8974 , adding examples to your post can help a great deal when reviewing feedback. How to capture game clips and screenshots on Xbox...

Hi Javelin, Please be aware that not every crash is the same, so commenting on this thread may not be relevant to the opening post. At this time,...

Hi Pixelade , If you exceed an ACSES Track speed limit, it will automatically apply the brakes to slow you down. This is not a penalty brake, this...

Hi anthoninmoumsamy , Safety Systems are on by default at the request of the licensor and may not be disabled. You will find this information in...

Hi egor#4087, I'm sorry to hear that you have been unable to play. Could you try troubleshooting the problem with the Troubleshooting Crashes &...

Hi MP600 , If you want to play the original scenarios or layer on to New York - Trenton, you will still need the original Long Island Rail Road.

Hi west coastway trains , would it be possible for you to provide examples and add them to the dedicated LIRR Commuter Feedback thread, please?...

Hi kurtosizm , Apologies for any confusion this has caused. The pricing difference is an error on Epic's behalf. They have recently updated their...

Any feedback good or bad, please drop into this thread: https://forums.dovetailgames.com/forums/player-feedback/ However, please keep it on...

Hi steveownzzz#6107 , Sorry to hear about this. Could you include the following information in your post, please? Game Mode (e.g. Timetable,...

Hi meMC83 , We understand that crashes are never nice to see and if you have already submitted a support ticket, please let the QA & Dev teams do...

Hey, just a reminder that this thread is for feedback only. Please pop any general questions into the TSW Troubleshooting & Issues Discussion channel.

phillip.good , please submit a support ticket with more details. It would be really useful if you could... Capture what just happened using the...

Hi all, could you try again after yesterday's game update, please? You should see improvements across PC and current gen consoles....

Hi trlz#8165 , could you submit a support ticket with more details, please?

That system will be fine for High Settings at 1080p-1440p.

Hi xxroket#4547 , Dovetail Live is not tied to a single platform or game, it is accessible wherever you have the opportunity to log in, and your...

To our dedicated CATAN players. We understand that many players have been eagerly awaiting the release of the next game update. This is...

Hi PeteW if you are experiencing problems with mastery progression, please contact Dovetail Support with your account details.

In this case, it was "overground" in relation to TFL (Transport for London). Licencing has endless pitfalls, so we'd generally advise players to...

Hi FreddieTheShepherd , If you are experiencing performance issues on Semmeringbahn, could you contact Dovetail Support with more specific...

Hi ludwigtails , Your livery has been approved :)

If you are experiencing mastery issues, please contact Dovetail Support individually with your account details.

Hi ludwigtails , Apologies for the inconvenience. Keywords in the description have flagged this livery for review. Certain words are commonly...

Hi blueghost When you purchase a "TSW 4: Compatible" product you will receive entitlement to download all compatible versions of that add-on, on...

Hi traindori , It would be really helpful if you could let us know what platform you are on and where the performance is at its worst. We are...

Hi vendys#6021 , Having a look at gameplay from other players can be a good way to make sure you're headed in the right direction. Please have a...

Hi AstroDK please try the channel called FAQs & Guides. You'll find a lot of useful information in here, including links to the knowledge base...

frankieb88 If you are using OneDrive to back up your documents' folder, it would be a good idea to keep a local backup of your files. That way,...

Hi Thunderer , We provide a guide designed to help you manage your add-ons on PS5 here: How to Manage Your Games & Add-ons on PlayStation 5 We...

wcwood92 It's already been resolved: https://forums.dovetailgames.com/threads/update-notes-april-11th-2024.80500/#post-827554

Hi frankieb88 These files are saved in your Documents folder, not the Train Sim World 4 installation folder.

Hi Blacknred81 , Please follow our Troubleshooting Crashes & Technical Issues Guide and if you are unable to resolve the issue, the guide will...

It has to be manually set up on every vehicle, which is why few locos support this so far. You should also find this on the Class 323 from the...

Blackpool Branches was the first route to receive the suspension upgrade.

Hi dnv3 , This forum is for discussion only, but if you come across a bug, please use the channels provided to report it....

Hi all, while we do appreciate you leaving your feedback in the Formation Designer forum, crashes go beyond normal feedback and should not be...

It was all filmed in one session. I was just there to let the professional do what she does best. A dry run without safety systems was done first,...

kurtosizm , the patch has been reverted for EGS. You should get a small update, then the game will launch with Salzburg installed.

Squonk I'm sorry to hear this, could you send a bug report to Dovetail Support, please?

kurtosizm , could you try removing Salzburg- Rosenheim and let us know if the game launches, please?

Hi kurtosizm , Thanks for letting us know, and we are deeply sorry to hear can't get past the loading screen. I can personally confirm the issue...

Hi TrainGeek08 , please don't tag Community Managers. If you would like help with this issue, please send in a support ticket with your account...

Hi Teflon490 , It is unlikely you are experiencing the same crash, as the differences between the hardware, software and drivers that make up your...

Thanks for letting us know. It sounds like this was caused by a mod, as there shouldn't be any shaders in the Saved folder.