Update 28/10/25 The free starter pack now display the correct price for TSW 6 bundles.
Status Update - PS4 Profile Import Issue PS4 players should now be able to import a profile from TSW 5.
Apologies, it's been a long time coming, but PS4 players should be able to import a profile from TSW 5 now. The full process is described in more...
Hi mjkerr#7252 , Sorry to hear! Not having any problems submitting a ticket personally. Could you try clearing your browser's cache, please?
vuurkip#5765 Have you tried reaching out to Dovetail Support? It may be something we can help you with if we can have a closer look at your PC.
If you are seeing repeatable drops in specific areas, submitting a bug report is the best thing you can do. We've seen things like accidental...
TSW 3's recommended specs were grossly overestimated, since then we lowered it to something more realistic. Minimum/Recommended Specs, expected...
As a simulator, there's more demand on your CPU than your graphics card. An RTX 2060 is suitable for the up to 60fps, at 1080P using the high...
Dovetail Live has nothing to do with your in-game profile. Dovetail Live is for mastery etc.. and you access it by simply signing in.
Update 21/10/25 [Resolved] BR 194 & E94 Missing - All regions should now have the entitlement.
Could you submit a support ticket, please? https://support.dovetailgames.com/
In addition to the above, I'd like to highlight the following fixes: All Platforms Free Starter Pack Upgrade Links - The Free Starter Pack...
Can confirm the issue has been resolved. Thank you all for your patience and understanding!
Just checked myself and can confirm the issue has been resolved! Thank you for your patience.
It's a separate download, and we are looking for confirmation that the issue has been resolved, before sharing wider.
Xbox Status Update 10/10/25 Horseshoe Curve - Texture Issues Resolved Clinchfield Railroad - Texture Issues Resolved
An update for Clinchfield Railroad as been pushed. Could you restart your console and check for updates, please?
An update for Horseshoe Curve as been pushed. Could you restart your console and check for updates, please?
Update 10/10/25 [Resolved] LIRR Commuter Add-on Downloaded but not in-game - The add-on is now available [Resolved] West Somerset Railway Missing...
Happy to help :) Thanks for confirming!
An update has been pushed for LIRR Commuter. Could you restart the Epic launcher and check for updates, please?
An update has been pushed for the West Somerset Railway. Could you restart the Epic launch and check for updates please?
Glad that was resolved quickly. Thank you for confirming!
Thanks for raising. We've flagged to Epic and waiting for their response.
Update 09/10/25 [Resolved] TSW2 Entitlements (for Free Game upgrades) - Players who acquired TSW2 for free during the Free Game Program can now...
Important update from Microsoft on Game Pass entitlements: [RESOLVED] - Xbox Game Pass Entitlements - Microsoft have confirmed that TSW 6...
EngageOlive0757 Sadly, Microsoft have confirmed our expectations. If you haven't purchased the content, you will not get the TSW 6 entitlement....
Update 08/10/25 Xbox [RESOLVED] - Xbox Game Pass Entitlements - Microsoft have confirmed that TSW 6 entitlements will not be available for...
Hi BigSteveDexter what platform is this?
Hi, sorry to hear. Please, could you submit a support ticket: https://support.dovetailgames.com/
We are waiting for Microsoft to confirm the expected outcome. It's possible you may not be entitled to the TSW 6 versions, as you don't own the...
Update 06/10/25 Epic Games [RESOLVED] TSW 6 Railpool BR 193 Vectron Missing - The add-on is now available [RESOLVED] TSW 6 Spirit of Steam...
This suggests that TSW 6 can't access the hard drive. We have a guide for resolving this here: How to Resolve Profile and Save Game Issues on PC
The only prompts we had in pre-release materials were the notifications telling you a fault had occurred. Sorry to hear you were expecting...
The solutions are pretty easy to learn. We have them listed here: Getting Started with Train Sim World 6
Train Sim World 6 is not Steam Deck Verified [ATTACH] [ATTACH]
Have you checked out the requirements? Taken from the How to Import your TSW Profile guide: Requirements You have profile in TSW 2-5 on the same...
Hi ptruicp#4381 , To get the most out of your PC, please have a read through our How Do I Optimise My PC for the Best Performance?
Status Update - PS4 Profile Import Issue We are aware that PS4 players have been unable to import a TSW 5 profile. An investigation is underway,...
There's not that much to get in to, but we've covered both here: https://support.dovetailgames.com/hc/en-us/articles/29235950071314-Timetable-Mode
If you are not in a position to purchase a new laptop/desktop/console, then you may be best off with a refund, sadly. We cannot support hardware...
It's not impossible to run games on integrated graphics, but generally it's going to be a very poor experience, that is prone to technical and...
Hi MiloTheTrainspotter I'm sorry to say that won't be sufficient for running any of our games. You will need a dedicated graphics card with at...
It will run, but it won't be pretty. That is the sacrifice of minimum spec gaming.
Configuring your antivirus/firewall is Step 2
Only if you have the files to import on your PC (i.e. Documents/My Games/TrainSimWorld5)
Hi MiloTheTrainspotter , does your laptop pass the minimum requirements of the game? Minimum: OS: 64-bit Windows 10 or Windows 11 Processor:...
Make sure you haven't downloaded the PS4 versions by mistake, and check your download queue to make sure it's finished downloading.
We have a guide on our knowledge base, please take note of the requirements: How to Import your TSW Profile
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