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Hi MP600 sorry to hear this. However, your voucher should still work as the expiry date was updated for everyone. Please try your voucher again...

Hi huskertwolf#8742 , Sorry to hear about this. The best place to start is our technical guide. This will help you troubleshoot the problem, and...

Hi all, we've updated the "I'm not moving from this seat" challenge, and it should be possible to complete now. Apologies for the inconvenience,...

Hi all, we've updated the challenge, and it should be possible to complete now. Apologies for the inconvenience, but we hope you enjoy this...

Rest assured, we are aware of the issues surrounding the "I'm Not Moving From This Seat" challenge. The team are investigating and we hope to...

Rest assured, we are aware of the issues surrounding the "I'm Not Moving From This Seat" challenge. The team are investigating and we hope to...

Just to confirm the vouchers expire on 20th May 2026, but the dates on Humble's website haven't been updated yet. We've been waiting on their...

That doesn't seem right. We have someone in contact with Humble to resolve this.

Hi leighdriver#5482 , To be clear you won't need to pay again, but you will need to close the game, go to the PlayStation Store and search for...

Unfortunately, Zendesk is a very large company and we were' not involved in this decision. However, the idea is to prevent anonymous reporting due...

Hi anonymous260 , Dovetail Support is indeed powered by Zendesk. Last month Zendesk introduced mandatory email verification for anonymous...

Gen 8 really was holding us back :( Now we have unlimited power!

Hi cliffc#4378 , Have you tried downloading it from your purchase history? To view your purchases, press the Xbox button to open the guide. Go...

Hey kyle#4304 , please have a look at our Troubleshooting PC Technical Issues Guide

Story checkpoints are being reviewed for the first post-release update.

Hi twadebarcelona , What platform is this? You should be able to move the white reticle over the blur makers on the map and select a story.

Good news! Microsoft's fix is now live.You shouldn't have any trouble using your native language now.

Just to confirm that Microsoft are aware of the issue and hopefully it won't take them too long to correct. Our best guess is it will be resolved...

Unfortunately, the mastery rewards weren't ready for launch, but they will be coming early next week. However, the challenges are live now, so you...

dal#7945 & kelemenlk I've not been able to reproduce this issue on PS5 or Xbox Series X. Could you provide us with more details, please? Do you...

Both! We can learn a lot more if we can successfully reproduce an issue on dev kits, as we can view the log. However, we've had multiple players...

We are only discussing issues related to launching the game on Xbox. Crashes during game play are something completely different, so we don't want...

Hi, Unfortunately, we've been unable to reproduce the problem and therefore our investigation has been stalled. Putting aside the number of...

Hey laci#3420 since actual number of DLC you can have installed seems to change so much, it may just be a distraction from the real issue. There...

Ah OK then, it was just a thought. Unfortunately, it's very difficult to get to the root of the problem if we nor other players can reproduce the...

Hi BBIAJ , Have you ever tried launching the game with your console in offline mode? To disconnect your console from the network for offline use...

Thanks BBIAJ We've also heard from several other players on Xbox Series X that have every add-on installed and have never had any issues with...

Hi BBIAJ , If I've understood you correctly, you can now install everything without crashing on launch, so you have gone way above the previously...

Hi boruto2854 we record this information here:...

Hi rigsby#3981, Please be aware that we make it clear that any Copyrighted content will be taken down, when you upload a creation. To avoid...

Hi rigsby#3981 , Did you see our reply to your support ticket on the 11th February 2026 at 13:47 GMT? In our message we confirmed that the...

Frame gen can make stuttering look worst at times. Any fps drops are going to more noticeable if the difference between you highs and lows are...

Do you have any mods installed?

Personally, I find the image artifacts added by frame generation outweigh any benefits. It is especially bad when taking a low frame rate up to...

Any mods installed?

The in-game store is not designed for add-on management. You will need to close and restart the game anyway, so please use the content management...

It's an internal plugin name. Not very user friendly, and I'm pushing to get this changed in the future! This layer requires the original Long...

Just to clarify, Train Sim World 2 was just Sand Patch Grade, Bakerloo Line, and Koln - Aachen. It didn't come with Peninsula Corridor until the...

Hi mburdett555 , there are instructions for downloading your compatible content pinned to the top of this forum. It's a lot to take in on...

What you see in-game is not a requirements list. It can only show you what you have installed. Ideally, we'd want to change this in the future,...

Hi Shaun123 , Stuttering and flickering are two entirely different problems. Stuttering the result of a large frame time variance, meaning a frame...

Please check out the TSW Add-On Database for layer requirements:...

Hi rigsby#3981 , Sorry your having trouble with this. Dovetail Support moved away from FreshDesk about 6 months ago, and we changed providers. If...

Maybe, but it's already very heavy on the GPU, so it's only pratical to run on older games at this time. Some good examples with mixed results...

Yep, it's cool tech, but not designed to work with modern games.

Hi rigsby#3981 , where are you getting this link from? It is not the same link i provided in my last reply. There are multiple ways to access...

In plain terms, it affects the amount of traffic you will see in Timetable. Each layer represents a different type of service you may see on these...

Quoting the documentation: "RTX Remix is designed for DirectX 8 and 9 games that use a fixed function pipeline. It’s unlikely to work with other...

Hi Christopher75 , Please be aware that your ticket is still open, but we haven't heard from you since Monday. If you can get back in contact with...