Did you try uninstalling the game? Has that improved anything? If not did you reply to let them know that reinstalling did nothing?
What Sony Store region are you guys in? If Europe try the link below: https://store.playstation.com/en-gb/product/EP2866-CUSA10019_00-TSWWESTSOMERSETR
A good start would be visiting the thread about the update:...
Did an error message occur? Are you sure you entered the correct password?
Worth sending in a ticket if it happens again. Always handy to grab a screenshot as without one it's hard to get an issue looked...
Have you made sure the update has been fully installed?
The route ends at Reading so you have reached the end of the line available ingame. "The route covers the Great Western Main Line between London...
The preorder offer ends in 9 hours so I presume the game is not released until this has ended as Steam don't always release DLC and games dead on...
Separate names with a comma.